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Consumer behaviour
54
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Customer satisfaction
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Aksoy, Lerzan
43
Keiningham, Timothy
38
Benoit, Sabine
31
Alkire, Linda
18
Zaki, Mohamed
16
Buoye, Alexander
15
Cooil, Bruce
15
Möller, Sabine
12
Keiningham, Timothy L.
10
Bruce, Helen L.
8
Gruber, Thorsten
6
Moeller, Sabine
6
Theodoulidis, Babis
6
Ball, Joan
5
Burton, Jamie
5
Lariviere, Bart
5
Williams, Luke
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Faßnacht, Martin
4
Fisk, Raymond P.
4
Kabadayi, Sertan
4
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4
Malthouse, Edward C.
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Rust, Roland T.
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Huneke, Tabea
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Krolikowska, Ewa
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Mithas, Sunil
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Ou, Yi-Chun
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Rooney, Tara
3
Rubin, Dan
3
Verhoef, Peter C.
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Yalçın, Atakan
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Journal of business research : JBR
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10
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9
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6
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4
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2
Profit maximization through customer relationship marketing : measurement, prediction and implementation
2
Review of business : interdisciplinary journal on risk and society
2
Thexis : Fachzeitschrift für Marketing ; Fachzeitschrift für Marketing des Instituts für Marketing und Handel an der Universität St. Gallen
2
Wirtschaftswissenschaftliches Studium : WiSt ; Zeitschrift für Studium und Forschung
2
AMS review : official publication of the Academy of Marketing Science
1
Contemporary Trends in Marketing : Problems, Processes and Prospects
1
Current insights and future trends : [extended versions of papers presented at the 10th ICORIA (International Conference on Research in Advertising), held in Berlin, Germany, in June 2011]
1
Customer engagement marketing
1
Dienstleistungsinnovationen
1
Elektrizitätswirtschaft : EW ; das Magazin für die Energiewirtschaft
1
European Business School Research Paper
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Fokus Dienstleistungsmarketing
1
For dummies...
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GfK marketing intelligence review : Marketingforschung für die Praxis
1
Handbook of research on customer equity in marketing
1
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1
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Harvard-Business-Manager : das Wissen der Besten
1
International journal of consumer studies
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
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International journal of physical distribution & logistics management : IJPD & LM
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
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ECONIS (ZBW)
OLC EcoSci
38
Other ZBW resources
38
USB Cologne (EcoSocSci)
6
RePEc
4
USB Cologne (business full texts)
3
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Showcasing the diversity of service research : theories, methods, and success of service articles
Benoit, Sabine
;
Scherschel, Katrin
;
Ates, Zelal
; …
- In:
Journal of service management
28
(
2017
)
5
,
pp. 810-836
Persistent link: https://www.econbiz.de/10011801789
Saved in:
2
Customer integration : a key to an implementation perspective of service provision
Benoit, Sabine
- In:
Journal of service research : JSR
11
(
2008/09
)
2
,
pp. 197-210
Persistent link: https://www.econbiz.de/10003776184
Saved in:
3
Characteristics of services : a new approach uncovers their value
Benoit, Sabine
- In:
The journal of services marketing
24
(
2010
)
5
,
pp. 359-368
Persistent link: https://www.econbiz.de/10008653369
Saved in:
4
Gültigkeit der Charakteristika von Dienstleistungen : eine Frage des Bezugsobjektes
Benoit, Sabine
- In:
Neue Herausforderungen an das Dienstleistungsmarketing
,
(pp. 197-215)
.
2008
Persistent link: https://www.econbiz.de/10003675963
Saved in:
5
Convenience Stores
Benoit, Sabine
- In:
Handbuch Handel : Strategien - Perspektiven - …
,
(pp. 399-418)
.
2012
Persistent link: https://www.econbiz.de/10009738003
Saved in:
6
The emotional engagement paradox
Aksoy, Lerzan
;
Keiningham, Timothy
;
Buoye, Alexander
; …
- In:
Customer engagement marketing
,
(pp. 293-305)
.
2018
Persistent link: https://www.econbiz.de/10011739870
Saved in:
7
Choosing the less satisfying option : investigating customers' lender selection decisions
Keiningham, Timothy
;
Aksoy, Lerzan
;
Buoye, Alexander
; …
- In:
Review of business : interdisciplinary journal on risk …
37
(
2016/2017
)
2
,
pp. 46-57
Persistent link: https://www.econbiz.de/10011741333
Saved in:
8
Linking satisfaction to credit card decisions : an application of the Wallet Allocation Rule
Aksoy, Lerzan
;
Keiningham, Timothy
;
Buoye, Alexander
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 205-219
Persistent link: https://www.econbiz.de/10011707764
Saved in:
9
Bringing practical relevance into the class-room : threefold value of corporate guest lectures
Benoit, Sabine
;
Schuckmann, Eva
-
2007
Persistent link: https://www.econbiz.de/10003706871
Saved in:
10
Retaining customers with shopping convenience
Benoit, Sabine
;
Faßnacht, Martin
;
Ettinger, Andreas
- In:
Journal of relationship marketing : innovations & …
8
(
2009
)
4
,
pp. 313-329
Persistent link: https://www.econbiz.de/10003940837
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