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Service Quality and Management
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Beziehungsmarketing
25,380
Relationship marketing
25,365
Service quality
20,724
Dienstleistungsqualität
20,701
Qualitätsmanagement
14,936
Quality management
14,457
Consumer behaviour
11,222
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Customer satisfaction
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4,931
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4,810
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3,654
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3,227
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3,165
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3,140
Brand management
2,724
Markenführung
2,724
Lieferantenmanagement
2,703
Supplier relationship management
2,701
Wirtschaftsprüfung
2,665
Financial audit
2,659
Product quality
2,345
Produktqualität
2,343
Krankenhaus
2,279
Hospital
2,242
Social Web
2,213
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2,213
Electronic Commerce
2,190
E-commerce
2,136
Markenimage
2,036
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2,034
Marketingmanagement
2,007
Marketing management
1,984
Health care
1,856
Gesundheitsversorgung
1,848
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Bruhn, Manfred
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137
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80
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79
Han, Heesup
78
Huber, Frank
61
Devadasan, S. R.
60
Mattila, Anna S.
60
Stauss, Bernd
60
Verhoef, Peter C.
60
Bauer, Hans H.
58
Rahman, Zillur
57
Propper, Carol
54
Herrmann, Andreas
52
Talib, Faisal
52
Hollebeek, Linda D.
51
Straume, Odd Rune
51
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50
Shahin, Arash
49
Piller, Frank T.
46
Hanushek, Eric Alan
45
Prybutok, Victor R.
45
Svensson, Göran
45
Krafft, Manfred
43
Prentice, Catherine
43
Rivkin, Steven G.
43
Gil Saura, Irene
42
Reichwald, Ralf
42
Smith, Alan D.
41
Kumar, Vikas
40
Palmatier, Robert W.
40
Edvardsson, Bo
39
Dale, Barrie G.
38
Grewal, Dhruv
38
Mittal, Vikas
38
Cudney, Elizabeth A.
37
Madhani, Pankaj M.
37
Stock-Homburg, Ruth
37
Thaichon, Park
37
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National Bureau of Economic Research
226
Springer Fachmedien Wiesbaden
128
OECD
73
IGI Global
51
Hochschulrektorenkonferenz
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World Bank
25
Verlag Dr. Kovač
22
Books on Demand GmbH <Norderstedt>
21
European Foundation for the Improvement of Living and Working Conditions
21
Nomos Verlagsgesellschaft
18
Shaker Verlag
18
Springer-Verlag GmbH
18
European Centre for the Development of Vocational Training
17
Edward Elgar Publishing
13
Europäische Kommission
13
Deutsches Institut für Normung
12
World Bank Group
12
American Marketing Association
10
Fördergesellschaft Marketing an der Universität Augsburg
10
Haufe-Lexware GmbH & Co. KG
10
Taylor and Francis.
10
Fraunhofer-Institut für Arbeitswirtschaft und Organisation
9
Harvard Graduate School of Business Administration
9
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9
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9
RWTH Aachen
9
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9
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8
Eric Cuvillier <Firma>
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Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
8
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
8
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8
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8
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7
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7
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7
Institut für Angewandte Arbeitswissenschaft
7
Organisation for Economic Co-operation and Development
7
Svenska Handelshögskolan <Helsinki>
7
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Journal of business research : JBR
817
Journal of retailing and consumer services
736
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
681
International journal of hospitality management
588
International journal of productivity and quality management : IJPQM
533
The TQM journal : the international review of organizational improvement
500
International journal of quality & reliability management
470
Industrial marketing management : the international journal for industrial and high-tech firms
449
The service industries journal
421
SpringerLink / Bücher
416
International journal of production research
413
The journal of services marketing
339
Total quality management & business excellence
321
International journal of production economics
286
International journal of contemporary hospitality management
244
Quality management journal : QMJ
228
Working paper / National Bureau of Economic Research, Inc.
227
NBER working paper series
224
The journal of business & industrial marketing
211
Tourism management : research, policies, practice
206
Journal of the Academy of Marketing Science
203
Journal of hospitality marketing & management
202
NBER Working Paper
200
Cogent business & management
199
Journal of travel and tourism marketing
198
Journal of strategic marketing
194
European journal of operational research : EJOR
192
International journal of six sigma and competitive advantage : IJSSCA
186
Services marketing quarterly
185
Auditing : a journal of practice & theory
183
International journal of services and operations management
179
International journal of quality and service sciences
177
Journal of service research : JSR
174
Journal of service management
163
International journal of electronic customer relationship management : IJECRM
162
Gabler Edition Wissenschaft
154
Journal of air transport management
152
Service business
151
Asia Pacific journal of marketing and logistics
148
Management science : journal of the Institute for Operations Research and the Management Sciences
144
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ECONIS (ZBW)
Other ZBW resources
2,206
USB Cologne (EcoSocSci)
2,197
RePEc
1,114
EconStor
575
USB Cologne (business full texts)
167
BASE
146
OLC EcoSci
61
ArchiDok
39
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1
Service quality and management
Kunst, Paul
(
ed.
);
Lemmink, Jos
(
ed.
);
Stauss, Bernd
(
ed.
)
-
1999
Persistent link: https://www.econbiz.de/10014005928
Saved in:
2
Creating highly reliable health care : how reliability-enhancing work practices affect patient safety in hospitals
Vogus, Timothy J.
;
Iacobucci, Dawn
- In:
ILR review : the journal of work and policy
69
(
2016
)
4
,
pp. 911-938
Persistent link: https://www.econbiz.de/10011689565
Saved in:
3
High performance work systems for service quality : boundary conditions and influence processes
Hong, Ying
;
Jiang, Yuan
;
Liao, Hui
;
Sturman, Michael C.
- In:
Human resource management
56
(
2017
)
5
,
pp. 747-767
Persistent link: https://www.econbiz.de/10011762733
Saved in:
4
Quality and effectiveness of enterprise resource planning - customer relationship management systems : implications for information systems marketing strategies
Hatzithomas, Leonidas
;
Stamelos, Ioannis
;
Fotiadis, Thomas
- In:
The journal of applied business research
23
(
2007
)
3
,
pp. 33-52
Persistent link: https://www.econbiz.de/10003506657
Saved in:
5
Flexible Bürokratie : zur Logik aktueller Rationalisierungtendenzen bei Finanzdienstleistern
Dose, Carsten
-
2006
-
1. Aufl.
Persistent link: https://www.econbiz.de/10002678226
Saved in:
6
Vom Laden-Hüter zum Dienstleistungspartner - muß der Handel das Verkaufen neu lernen?
Beyer, Lothar
;
Micheel, Brigitte
- In:
Wissensteilung : zur Dynamik von Innovation und …
,
(pp. 221-251)
.
1999
Persistent link: https://www.econbiz.de/10001451796
Saved in:
7
The elements of customer satisfaction model in Serbian conditions
Cockalo, Dragan
;
Djordjevic, Dejan
;
Sajfert, Zvonko
- In:
International journal of services technology and management
17
(
2012
)
1
,
pp. 87-108
Persistent link: https://www.econbiz.de/10009657651
Saved in:
8
Structural equation test of service quality dimensions on the relationship quality construct : evidence from an emerging telecom market
Oraedu, Chukwunonso
- In:
Journal of relationship marketing : innovations and …
18
(
2019
)
2
,
pp. 146-171
Persistent link: https://www.econbiz.de/10012181023
Saved in:
9
Bankmarketing : schlanke Strukturen und Servicequalität als strategische Aufgabe für Universalkreditinstitute
Bielenberg, Ulf
-
1997
Persistent link: https://www.econbiz.de/10000630484
Saved in:
10
Qualität mehrstufiger Dienstleistungsinteraktionen : Besonderheiten bei Dienstleistungsunternehmen mit direktem und indirektem Kundenkontakt
Murmann, Britta
-
1999
Persistent link: https://www.econbiz.de/10000683486
Saved in:
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