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Antecedents and consequences of the quality of e-customer-to-customer interactions in B2B communities

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Thai information technology customer loyalty perceptions : a structural equation model

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Precursors and outcome of customer satisfaction/delight in business-to-consumer relationships in Botswana

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network and the trust that they have within a service environment. In addition, the effect of customer satisfaction … delivery, perceived value and trust have a significant positive influence on the satisfaction/delight experiences of customers … cellular providers towards establishing how service delivery, value and trust could improve customer satisfaction/delight among …

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Trust and commitment as mediators of the relationship between quality advice and customer loyalty

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Developing relationship quality in economy hotels : the role of perceived justice, service quality, and commercial friendship

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Using customer contact centres as relationship marketing instruments

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The effect of service quality on customer satisfaction in an automotive after-sales service

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trust towards the company. With these, customer retention and loyalty can be attained by the company that can also increase …

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Cultural influences on B2B service quality-satisfaction-loyalty

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A relationship marketing perspective on delight, its antecedents and outcomes in a banking context

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