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69
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64
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63
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58
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57
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53
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ECONIS (ZBW)
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3,952
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1,129
RePEc
837
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BASE
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1
A pricing approach for service companies : service blueprint as a tool of demand-based pricing
Calabrese, Armando
;
De Francesco, Federico
- In:
Business process management journal
20
(
2014
)
6
,
pp. 906-921
Persistent link: https://www.econbiz.de/10010432330
Saved in:
2
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
3
The physical appearance of hotel guests : the impact on service providers’ communication and quality of service
Knežević, Mladen
;
Tomka, Dragica
;
Bizjak, Boštjan
; …
- In:
International journal of hospitality management
51
(
2015
),
pp. 8-14
Persistent link: https://www.econbiz.de/10011413936
Saved in:
4
Moments of angst : a cristical incident approach to designing customer-experience vlue systems
Fawcett, Amydee M.
;
Fawcett, Stanley E.
;
Cooper, M. Bixby
; …
- In:
Benchmarking : an international journal ; BIJ
21
(
2014
)
3
,
pp. 450-480
Persistent link: https://www.econbiz.de/10010351402
Saved in:
5
Assessing the impact of failures in service operations using experimental design with simulation
Gliatis, Vassilis
;
Minis, Ioannis
;
Lavasa, Kiriaki Myrto
- In:
International journal of quality & reliability management
30
(
2013
)
1
,
pp. 23-46
Persistent link: https://www.econbiz.de/10010192089
Saved in:
6
Developing customer-focused public sector reward schemes : evidence from the Botswana government's performance-based reward system (PBRS)
Kealesitse, Botshabelo
;
O'Mahony, Barry
;
Lloyd-Walker, …
- In:
International journal of public sector management : IJPSM
26
(
2013
)
1
,
pp. 33-55
Persistent link: https://www.econbiz.de/10009712879
Saved in:
7
Building antifragility in service organisations : going beyond resilience
Jaaron, Ayham A. M.
;
Backhouse, Chris J.
- In:
International journal of services and operations management
19
(
2014
)
3
,
pp. 491-513
Persistent link: https://www.econbiz.de/10011281688
Saved in:
8
The role of coordinated marketing-operations strategy in services : implications for managerial decisions and execution
Dixon, Michael
;
Karniouchina, Ekaterina V.
;
Rhee, Bo van der
- In:
Journal of service management
25
(
2014
)
2
,
pp. 275-294
Persistent link: https://www.econbiz.de/10010343465
Saved in:
9
IT-related service : a multidisciplinary perspective
Huang, Ming-hui
;
Rust, Roland T.
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 251-258
Persistent link: https://www.econbiz.de/10009782150
Saved in:
10
Does big data analytics influence frontline employees in services marketing?
Motamarri, Sradhi
;
Akter, Shahriar
;
Yanamandram, Venkat
- In:
Business process management journal
23
(
2017
)
3
,
pp. 623-644
Persistent link: https://www.econbiz.de/10011744797
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