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Fauzi, Abu Amar
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5
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4
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International journal of contemporary hospitality management
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International journal of internet marketing and advertising : IJIMA
2
International journal of services and operations management
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International journal of technology marketing : IJTMkt
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Management : journal of contemporary management issues
2
Market : review for marketing theory and practice
2
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2
Metamorphosis : a journal of management research
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ECONIS (ZBW)
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1
Managing the service brand value of the hotel industry in an emerging market
Chang, Hsiao-Ping
;
Ma, Chun-Chieh
- In:
International journal of hospitality management
47
(
2015
),
pp. 1-13
Persistent link: https://www.econbiz.de/10011312556
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2
Interrelations of service quality and service loyalty dimensions in medical tourism : a structural equation modelling approach
Debata, Bikash Ranjan
;
Patnaik, Bhaswati
;
Mahapatra, …
- In:
Benchmarking : an international journal ; BIJ
22
(
2015
)
1
,
pp. 18-55
Persistent link: https://www.econbiz.de/10010519965
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3
An innovative framework for performance analysis of members of supply chains
Chithambaranathan, P.
;
Subramanian, Nachiappan
; …
- In:
Benchmarking : an international journal ; BIJ
22
(
2015
)
2
,
pp. 309-334
Persistent link: https://www.econbiz.de/10011279597
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4
The impact of cyberostracism on online complaint handling : is "automatic reply" any better than "no reply"?
Mattila, Anna S.
;
Andreau, Luisa
;
Hanks, Lydia
;
Kim, …
- In:
International journal of retail & distribution management
41
(
2013
)
1
,
pp. 45-60
Persistent link: https://www.econbiz.de/10009711832
Saved in:
5
Developing customer-focused public sector reward schemes : evidence from the Botswana government's performance-based reward system (PBRS)
Kealesitse, Botshabelo
;
O'Mahony, Barry
;
Lloyd-Walker, …
- In:
International journal of public sector management : IJPSM
26
(
2013
)
1
,
pp. 33-55
Persistent link: https://www.econbiz.de/10009712879
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6
Service satisfaction in E_electricity service in Odisha ( a state of India) by structural equation modeling
Satapathy, Suchismita
;
Mahapatra, Siba Sankar
;
Patel, S. K.
- In:
Benchmarking : an international journal ; BIJ
21
(
2014
)
4
,
pp. 634-650
Persistent link: https://www.econbiz.de/10010385857
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7
Business service market share, international operation strategy and performance
Lee, Chia-chi
- In:
Baltic journal of management
8
(
2013
)
4
,
pp. 463-485
Persistent link: https://www.econbiz.de/10010203980
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8
Towards an approach to signage management quality (SMQ)
Bonfanti, Angelo
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 312-321
Persistent link: https://www.econbiz.de/10009788847
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9
The servicescape as an antecedent to service quality and behavioral intentions
Hooper, Daire
;
Coughlan, Joseph
;
Mullen, Michael R.
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 271-280
Persistent link: https://www.econbiz.de/10009788854
Saved in:
10
Shopping in downtown : the effect of urban environment on service quality perception and behavioural intentions
De Nisco, Alessandro
;
Warnaby, Gary
- In:
International journal of retail & distribution management
41
(
2013
)
9
,
pp. 654-670
Persistent link: https://www.econbiz.de/10009788898
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