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Service characteristics' impac...
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Qualitätsmanagement
29
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24
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16
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Abdullateef, Aliyu Olayemi
1
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1
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1
Akhtar, Asif
1
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1
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1
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1
Eng, Yoke-kee
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Fandos-Roig, Juan Carlos
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International journal of productivity and quality management : IJPQM
10
Service business
10
International journal of electronic customer relationship management : IJECRM
9
International journal of quality and service sciences
4
Folia oeconomica Stetinensia : FOS
2
International journal of entrepreneurship and small business
2
International journal of logistics systems and management
2
Journal of business economics and management
2
Journal of fashion marketing and management
2
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1
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1
EuroMed journal of business
1
Health economics review
1
International journal of accounting, auditing and performance evaluation : IJAAPE
1
International journal of commerce and management
1
International journal of gender and entrepreneurship
1
International journal of pharmaceutical and healthcare marketing : IJPHM
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Inventi impact: emerging economies
1
Journal of central banking theory and practice
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Journal of international economic review
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OLC EcoSci
ECONIS (ZBW)
86,943
RePEc
3,199
USB Cologne (EcoSocSci)
2,761
EconStor
1,491
BASE
315
USB Cologne (business full texts)
122
Other ZBW resources
71
ArchiDok
20
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1
Estimation of penalty costs in service industries
Mitra, Amitava
;
Patankar, Jayprakash G.
- In:
Advances in business and management forecasting
9
(
2013
),
pp. 47-57
Persistent link: https://www.econbiz.de/10010147161
Saved in:
2
Conceptual analysis and implementation of an integrated CRM system for service providers
Cheng, Lai-yu
;
Wang, Chih-wei
- In:
Service business
7
(
2013
)
2
,
pp. 307-328
Persistent link: https://www.econbiz.de/10010146460
Saved in:
3
The relationship between informational justice, recovery satisfaction, and loyalty : the moderating role of failure attributions
Davoud Nikbin
;
Ishak Ismail
;
Malliga Marimuthu
- In:
Service business
7
(
2013
)
3
,
pp. 419-435
Persistent link: https://www.econbiz.de/10010159913
Saved in:
4
Internal marketing for Six Sigma success : a conceptual framework
Formby, Sam K.
;
Dave, Dinesh S.
- In:
International journal of productivity and quality …
12
(
2013
)
1
,
pp. 77-93
Persistent link: https://www.econbiz.de/10010146212
Saved in:
5
How many steps to quality? : from deming cycle to DMAIC
Gershon, Mark
;
Rajashekharaiah, Jagadeesh
- In:
International journal of productivity and quality …
11
(
2013
)
4
,
pp. 475-489
Persistent link: https://www.econbiz.de/10010146205
Saved in:
6
Unique TQM practices and logistics performance
Bekkah, Jeremy
;
Zelbst, Pamela J.
;
Green, Kenneth W.
- In:
International journal of productivity and quality …
12
(
2013
)
1
,
pp. 61-76
Persistent link: https://www.econbiz.de/10010146213
Saved in:
7
An instrument for measuring the key practices of total quality management in ICT industry : an empirical study in India
Talib, Faisal
;
Rahman, Zillur
;
Akhtar, Asif
- In:
Service business
7
(
2013
)
2
,
pp. 275-306
Persistent link: https://www.econbiz.de/10010146461
Saved in:
8
Perceived justice in South African airline and hospital industries : measurement model
Meyer, Christine F. De
;
Petzer, Daniel J.
;
Svari, Sander
; …
- In:
International journal of quality and service sciences
5
(
2013
)
2
,
pp. 120-139
Persistent link: https://www.econbiz.de/10010160050
Saved in:
9
The impact of TQM practices on service quality in cellular communication companies in Jordan
Al-Hawary, Sulieman Ibraheem Shelash
;
Abu-Laimon, Amr …
- In:
International journal of productivity and quality …
11
(
2013
)
4
,
pp. 446-474
Persistent link: https://www.econbiz.de/10010146206
Saved in:
10
Implementing TQM initiatives in public service organisations : case of academic libraries
Tuomi, Ville
;
Ajmal, Mian M.
;
Helo, Petri T.
- In:
International journal of productivity and quality …
11
(
2013
)
4
,
pp. 393-411
Persistent link: https://www.econbiz.de/10010146209
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