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The service edge : 101 companies that profit from customer care
Zemke, Ron; Schaaf, Dick - 1989 - 1. print.
Persistent link: https://www.econbiz.de/10004113377
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Service entscheidet : im Wettbewerb um den Kunden
Horovitz, Jacques - 1989 - 2. Aufl.
Persistent link: https://www.econbiz.de/10004068222
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Design and management of service processes : keeping customers for life
Ramaswamy, Rohit - 1996 - 1. print.
Persistent link: https://www.econbiz.de/10004309746
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The service quality solution : using service management to gain competitive advantage
Collier, David A. - 1994
Persistent link: https://www.econbiz.de/10004192023
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Customer first : a strategy for quality service
Walker, Denis - 1990
Persistent link: https://www.econbiz.de/10004131180
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Relationship marketing : successful strategies for the age of the customer
McKenna, Regis - 1991 - 1. print.
Persistent link: https://www.econbiz.de/10004132985
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Exzellenter Kundenservice : ein Leitfaden für vorzügliche Dienstleistungen ; die Kunst, Kunden als Gäste zu behandeln
Martin, William B. - 1992
Persistent link: https://www.econbiz.de/10004133445
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Logistics and supply chain management : strategies for reducing costs and improving services
Christopher, Martin - 1992
Persistent link: https://www.econbiz.de/10004136817
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Customer service and distribution strategy
Christopher, Martin; Schary, Philip; Skjott-Larsen, Tage - 1979
Persistent link: https://www.econbiz.de/10004138988
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Delivering customer service : a practical guide to managing successful customer relationships
Payne, Sheila - 1999 - 2. ed
Persistent link: https://www.econbiz.de/10004139413