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Customer first : a strategy for quality service
Walker, Denis - 1990
Persistent link: https://www.econbiz.de/10004131180
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Design and management of service processes : keeping customers for life
Ramaswamy, Rohit - 1996 - 1. print.
Persistent link: https://www.econbiz.de/10004309746
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Service quality : new directions in theory and practice
Rust, Roland T. (contributor) - 1994
Persistent link: https://www.econbiz.de/10004181386
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The service quality solution : using service management to gain competitive advantage
Collier, David A. - 1994
Persistent link: https://www.econbiz.de/10004192023
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Measuring customer service effectiveness
Cook, Sarah - 2004
Persistent link: https://www.econbiz.de/10004663328
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Creating a customer centered culture : leadership in quality, innovation, and speed
Lawton, Robin L. - 1993
Persistent link: https://www.econbiz.de/10004179549
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Kundenzufriedenheit durch Servicequalität : Konzeption, Messung, Umsetzung
Rapp, Reinhold - 1995
Persistent link: https://www.econbiz.de/10004248121
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Group process and productivity
Worchel, Stephen (contributor) - 1992 - 1. print.
Persistent link: https://www.econbiz.de/10004100689
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Public productivity through quality and strategic management
Halachmi, Arie (contributor) - 1995
Persistent link: https://www.econbiz.de/10004315584
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Making 2 + 2 = 5 : 22 action steps leaders take to boost productivity
Zenger, John Hancock - 1997
Persistent link: https://www.econbiz.de/10004319388