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Customer satisfaction and competencies : an econometric study of an Italian bank

Gritti, Paola; Foss, Nicolai J. - In: Applied economics letters 17 (2010) 16/18, pp. 1811-1817

Persistent link: https://www.econbiz.de/10009232139

Banking Relationships and the Formation of Supply-Chain Relationships

Coiculescu, Gabriela - 2019

I study the effect of banking relationships on the formation of new supply-chain relationships. I find that common banking relationships between a firm and a potential supplier increase the probability that the potential supplier will be selected to start a new supply-chain relationship. The...

Persistent link: https://www.econbiz.de/10012891805

The impact of relationship marketing on customer value, satisfaction and loyalty : evidence from banking sector in Indonesia

Djajanto, Ludfi; Afiatin, Yunia; Haris, Zainal Abdul - In: International journal of economic policy in emerging … 12 (2019) 2, pp. 207-214

Persistent link: https://www.econbiz.de/10012104407

Customer churn prediction for commercial banks using customer-value-weighted machine learning models

Wu, Zongxiao; Li, Zhiyong - In: The journal of credit risk : published quarterly by … 17 (2021) 4, pp. 15-42

Persistent link: https://www.econbiz.de/10013185682

Der Einfluss des Vertriebskanales Online-Banking auf den Kundenwert

Simon, Henrik - 2005

Persistent link: https://www.econbiz.de/10002470534

Strategisches Pricing bei Banken : ein lebensphasenorientierter Gestaltungsansatz zur Steigerung des Kundenwerts

Caspar, Patrick - 2007 - 1. Aufl.

Persistent link: https://www.econbiz.de/10003411497

Erklärungsmodell zur Beurteilung der betriebswirtschaftlichen Vorteilhaftigkeit von E-Business-Transaktionen im BTOC-Bereich unter besonderer Berücksichtigung der Gestaltung des Fr...

Stopka, Ulrike (contributor); Urban, Thomas (contributor) - 2005

Persistent link: https://www.econbiz.de/10003408524

Making customer relationship management work : evidence from the banking industry in Taiwan

Lin, Nan-hong; Tseng, Wen-chun; Hung, Yu-chung; Yen, … - In: The service industries journal 29 (2009) 9/10, pp. 1183-1197

Persistent link: https://www.econbiz.de/10003914855

Überprüfung des Zusammenhangs zwischen Weiterempfehlungsbereitschaft und Kundenwert

Schmitt, Philipp; Meyer, Steffen; Skiera, Bernd - In: Schmalenbachs Zeitschrift für betriebswirtschaftliche … 62 (2010) 1, pp. 30-59

Persistent link: https://www.econbiz.de/10003933965

Performance management using a value-based customer-centered model

Abdolvand, Neda; Albadvi, Amir; Aghdasi, Mohammad - In: International journal of production research 53 (2015) 18, pp. 5472-5483

Persistent link: https://www.econbiz.de/10011391658

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