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Customers' dissatisfaction with banking channels and their intention to leave banks : the moderating effect of trust and trusting beliefs
Kabadayi, Sertan - In: Journal of financial services marketing : JFSM 21 (2016) 3, pp. 194-208
Persistent link: https://www.econbiz.de/10011554775
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A framework for understanding the evolution of relationship quality and the customer relationship development process
Atorough, Peter; Salem, Heba - In: Journal of financial services marketing : JFSM 21 (2016) 4, pp. 267-283
Persistent link: https://www.econbiz.de/10011594161
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Banking goes digital : the main determinants of the clients' satisfaction and trust toward fintech-based services
Rhanoui, Salma - In: International journal of economics and financial issues … 12 (2022) 5, pp. 10-20
Persistent link: https://www.econbiz.de/10013433314
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A Brazilian experience of customer retention and its key drivers in banking service rendering
Milan, Gabriel Sperandio; Toni, Deonir de; Barcellos, … - In: Journal of relationship marketing : innovations & … 14 (2015) 4, pp. 269-286
Persistent link: https://www.econbiz.de/10011412348
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The impact of CKM and customer satisfaction on customer loyalty in Saudi banking sector : the mediating role of customer trust
Albarq, Abbas N. - In: Administrative Sciences : open access journal 13 (2023) 3, pp. 1-13
trust, and the mediating function of customer trust in the knowledge-loyalty and satisfaction-loyalty in the Saudi banking … sector. This study intends to provide light on the significance of CKM and the ways in which it can support consumer trust … descriptive statistics, seven hypotheses were created and tested. The findings exhibited that customer trust has a major impact on …
Persistent link: https://www.econbiz.de/10014246419
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The effects of perceived value dimensions on customer satisfaction and loyalty : a comparison between traditional banks and fintechs
Mainardes, Emerson Wagner; Freitas, Neudson Peres de - In: International journal of bank marketing 41 (2023) 3, pp. 641-662
Persistent link: https://www.econbiz.de/10014267111
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When unethical practices harm relationship outcomes : testing the influence of consumer-perceived unethical behaviour on trust and satisfaction in the banking sector
Kanyurhi, Eddy Balemba; Akonkwa, Déogratias Bugandwa Mungu - In: International journal of bank marketing 42 (2024) 6, pp. 1178-1211
Persistent link: https://www.econbiz.de/10015057270
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The relationship continuity model and customer loyalty in the banking industry : a case study of the maskan bank of Iran
Faryabi, Mohammad; Sadeghzadeh, Kousar; Zakeri, Abdolnaser - In: Journal of relationship marketing : innovations & … 14 (2015) 1, pp. 37-52
Persistent link: https://www.econbiz.de/10011289287
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Factors affecting Internet banking success : a comparative investigation between Indonesia and South Korea
Susanto, Aries; Lee, Hwansoo; Zo, Hangjung; Ciganek, … - In: Journal of global information management : an official … 21 (2013) 2, pp. 72-95
Persistent link: https://www.econbiz.de/10009767279
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Customer responses to CSR in the Pakistani banking industry
Khan, Zia; Ferguson, David; Pérez, Andrea - In: The international journal of bank marketing : IJBM 33 (2015) 4, pp. 471-493
Persistent link: https://www.econbiz.de/10011384253