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~subject:"Beziehungsmarketing"
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Service quality in public serv...
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Beziehungsmarketing
Messung
22,351
Measurement
21,648
Service quality
20,646
Dienstleistungsqualität
20,630
Öffentlicher Sektor
9,488
Public sector
9,070
Theorie
8,312
Theory
8,138
Customer satisfaction
6,458
Kundenzufriedenheit
6,439
Konsumentenverhalten
5,503
Consumer behaviour
5,501
Relationship marketing
4,248
USA
3,941
United States
3,803
Marktsegmentierung
3,235
Armut
3,092
Market segmentation
3,075
Poverty
3,030
Deutschland
2,747
Qualitätsmanagement
2,727
Quality management
2,643
Wirtschaftsprüfung
2,590
Financial audit
2,581
Germany
2,479
Welt
2,352
World
2,302
Schätzung
2,076
Estimation
2,000
Krankenhaus
1,891
Hospital
1,872
Risiko
1,695
Health care
1,655
Risk
1,643
Gesundheitsversorgung
1,638
Großbritannien
1,494
India
1,471
Indien
1,460
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1,456
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German
386
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Bruhn, Manfred
22
Prentice, Catherine
20
Han, Heesup
18
Mattila, Anna S.
17
McColl-Kennedy, Janet R.
14
Gil Saura, Irene
13
Klaus, Philipp
13
Gong, Taeshik
12
Kumar, V.
12
Balaji, M. S.
11
Gustafsson, Anders
11
Hollebeek, Linda D.
11
Qu, Hailin
10
Quach, Sara
10
Homburg, Christian
9
Prybutok, Victor R.
9
Sreejesh, S.
9
Usman, Osly
9
Verhoef, Peter C.
9
Bauer, Hans H.
8
Bolton, Ruth N.
8
Edvardsson, Bo
8
Georgi, Dominik
8
Hammerschmidt, Maik
8
Izogo, Ernest Emeka
8
Patterson, Paul G.
8
Rather, Raouf Ahmad
8
Walsh, Gianfranco
8
Benkenstein, Martin
7
Grégoire, Yany
7
Hyun, Sunghyup Sean
7
Marimon, Frederic
7
Osman, Zahir
7
Park, Jungkun
7
Ringle, Christian M.
7
Roberts-Lombard, Mornay
7
Stauss, Bernd
7
Thaichon, Paramaporn
7
Töpfer, Armin
7
Van Vaerenbergh, Yves
7
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European Health Care Conference <2, 2011, Hamburg>
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Econometrisch Instituut <Rotterdam>
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
Institut für Marktorientierte Unternehmensführung Mannheim
1
International Conference on Services Management <North Cyprus)>
1
Liechtensteinischer Bankenverband
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Svenska Handelshögskolan <Helsinki>
1
Università degli Studi di Milano / Dipartimento di Economia Politica e Aziendale
1
Universität Osnabrück / Fachgebiet Geographie
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Journal of retailing and consumer services
187
International journal of hospitality management
118
Journal of business research : JBR
118
The journal of services marketing
97
The service industries journal
76
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
57
Journal of hospitality marketing & management
55
Services marketing quarterly
51
International journal of contemporary hospitality management
50
Journal of service research : JSR
50
Service business
44
Journal of travel and tourism marketing
43
Journal of service management
38
Journal of service research
33
Tourism management : research, policies, practice
33
Cogent business & management
31
The TQM journal : the international review of organizational improvement
31
Journal of strategic marketing
30
Industrial marketing management : the international journal for industrial and high-tech firms
29
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
28
The international journal of bank marketing : IJBM
27
Journal of the Academy of Marketing Science
25
International journal of quality and service sciences
24
Asia Pacific journal of marketing and logistics
22
International journal of services and operations management
22
Marketing intelligence & planning
22
Journal of air transport management
21
Managing service quality : MSQ ; an international journal
21
Total quality management & business excellence
21
International journal of electronic customer relationship management : IJECRM
20
International journal of productivity and quality management : IJPQM
19
International journal of services, economics and management
19
Psychology & marketing
19
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
18
International journal of quality & reliability management
17
European journal of marketing : EJM
16
Journal of marketing
16
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
16
Journal of retailing
16
Journal of service theory and practice : JSTP
16
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ECONIS (ZBW)
4,245
EconStor
6
OLC EcoSci
4
USB Cologne (EcoSocSci)
2
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1
Developing customer-oriented service bundles : the case of Finnish public healthcare
Järvi, Henna
;
Immonen, Mika
;
Pynnönen, Mikko
- In:
International journal of business innovation and research
11
(
2016
)
3
,
pp. 326-344
Persistent link: https://www.econbiz.de/10011667740
Saved in:
2
Perceived service quality and loyalty of fitness centers' customers : segmenting members through their exercise motives
Tsitskari, E.
;
Tzetzis, G.
;
Konsoulas, D.
- In:
Services marketing quarterly
38
(
2017
)
4
,
pp. 253-268
Persistent link: https://www.econbiz.de/10011798695
Saved in:
3
Servicequalität in Filialbanken : Grundlagen, Konzeption und Empfehlungen für die Einführung eines ertragsorientierten Servicequalitätsmanagements in einer Filialbank
Diekmann, Christian
-
1998
Persistent link: https://www.econbiz.de/10000985126
Saved in:
4
Market segmentation variables as moderators in the prediction of business tourist retention
Swart, Magdalena Petronella
;
Roodt, Gerhard
- In:
Service business
9
(
2015
)
3
,
pp. 491-513
Persistent link: https://www.econbiz.de/10011386430
Saved in:
5
Casino service quality, tiered customer segments, and casino player retention
Prentice, Catherine
;
King, Brian
;
Ohtsuka, Keis
- In:
Services marketing quarterly
33
(
2012
)
4
,
pp. 277-291
Persistent link: https://www.econbiz.de/10009671256
Saved in:
6
The establishment of appropriate service strategy for banking industry customers with different value
Chen, Shun-hsing
;
Pai, Chen-kuo
;
Chen, Fei-yun
- In:
International journal of services technology and management
16
(
2011
)
1
,
pp. 91-106
Persistent link: https://www.econbiz.de/10009314087
Saved in:
7
Explaining market heterogeneity in terms of value perceptions
Ruiz, David Martín
;
Barroso Castro, Carmen
;
Amario, …
- In:
The service industries journal
27
(
2007
)
7/8
,
pp. 1087-1110
Persistent link: https://www.econbiz.de/10003598961
Saved in:
8
Comparative analysis of experience-oriented customer needs and manufacturer supplies based on the Kano model
Shyu, Jon-chi
;
Chang, Wei
;
Ko, Hsien-tang
- In:
Total quality management & business excellence : an …
24
(
2013
)
11
,
pp. 1272-1287
Persistent link: https://www.econbiz.de/10010207240
Saved in:
9
Outcomes of public health reform : service availability in rural areas
Immonen, Mika
;
Vilko, Jyri
;
Koivuniemi, Jouni
; …
- In:
International journal of public sector management : IJPSM
28
(
2015
)
1
,
pp. 42-56
Persistent link: https://www.econbiz.de/10010496746
Saved in:
10
Modeling customer experience with public sector smartphone apps : a mixed methods study in the UAE
AlJanahi, Alia
;
Parahoo, Sanjai Kumar
- In:
International review on public and non-profit marketing
20
(
2023
)
4
,
pp. 813-827
Persistent link: https://www.econbiz.de/10014437256
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