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Understanding antecedents of consumer loyalty toward an emerging country's telecommunications companies

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Customers' perceptions and reactions in waiting lines : lessons from a contact service environment in a developing economy

Appiah, Alexander; Osei, Cosmos Benjamin - In: International journal of services and operations management 33 (2019) 2, pp. 208-238

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Visitors' loyalty and price perceptions : the role of customer engagement

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Festival attributes and perceptions : a meta-analysis of relationships with satisfaction and loyalty

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A study on customer satisfaction towards digitalization of mobile telecommunication service in Delhi

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Service quality, customer satisfaction and loyalty in the Yemeni mobile service market

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Redefining service quality scale with customer experience quality scale : a critical review

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Personal touch or convenient tech? : an investigation of customer channel preferences in retail banking

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Service quality dimensions and customer satisfaction : empirical evidence from retail banking sector in Oman

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The effect of service quality on customer satisfaction in an automotive after-sales service

Balinado, Justine Roy; Prasetyo, Yogi Tri; Young, … - In: Journal of open innovation : technology, market, and … 7 (2021) 2, pp. 1-12

Toyota Dasmarinas-Cavite Philippines by utilizing the SERVQUAL approach. Several SERVQUAL dimensions such as tangibles … modeling (SEM) indicated that among the five SERVQUAL dimensions, reliability and empathy were found to have significant … trust towards the company. With these, customer retention and loyalty can be attained by the company that can also increase …

Persistent link: https://www.econbiz.de/10012507332

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