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Selecting the optimal vendor of customer relationship management system for medical tourism industry using Delphi and AHP
Hsu, Pi-fang; Lan, Kuo-yu; Tsai, Chia-wen - In: International journal of enterprise information systems … 9 (2013) 1, pp. 62-75
Persistent link: https://www.econbiz.de/10009763915
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Determinants of factors for service quality excellence at dealer end leading to CRM - an AHP approach
Pothal, Lalit Kumar; Tripathy, Sushanta; Dash, Aishwarya - In: International journal of business excellence : IJBEX 28 (2022) 1, pp. 101-117
Persistent link: https://www.econbiz.de/10014234591
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What leads guests to satisfaction and loyalty in UAE five-star hotels? : AHP analysis to service quality dimensions
Alzoubi, Haitham M.; Vij, Mohit; Vij, Anu; Jalal Rajeh … - In: Enlightening tourism : ET ; a pathmaking journal 11 (2021) 1, pp. 102-135
Persistent link: https://www.econbiz.de/10012583822
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Customer-driven hotel landscaping design : a case study
Masoudi, Ali; Cudney, Elizabeth; Paryani, Kioumars - In: International journal of quality & reliability management 30 (2013) 8, pp. 832-852
Persistent link: https://www.econbiz.de/10010189582
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The management of customer requirements in a product-service system context : a case study in the medical equipment sector
Haber, Nicolas; Fargnoli, Mario - In: International journal of services and operations … 37 (2020) 2, pp. 145-169
Persistent link: https://www.econbiz.de/10012521742
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Applying a customer value model in mobile communication business
Pynnönen, Mikko; Hallikas, Jukka - In: International journal of electronic business 6 (2008) 5, pp. 433-449
Persistent link: https://www.econbiz.de/10003788775
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An analytical framework for improving the strategical impact of customer collaboration in innovation
Kayakutlu, Gülgün; Koh, Lenny - In: International journal of management and network … 1 (2008/09) 1, pp. 80-99
Persistent link: https://www.econbiz.de/10003774807
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Combining customer needs and the customer's way of using the product to set customer-focused targets in the House of Quality
Bigorra, Anna Martí; Isaksson, Ove - In: International journal of production research 55 (2017) 7/8, pp. 2320-2335
Persistent link: https://www.econbiz.de/10011648588
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Prioritising of factors effective on marketing relationship using FAHP and fuzzy TOPSIS methods
Parhizgar, Mohammed Mehdi; Keshavarz, Elham - In: International journal of logistics systems and management 24 (2016) 4, pp. 489-516
Persistent link: https://www.econbiz.de/10011562368
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A new combined IF-DEMATEL and IF-ANP approach for CRM partner evaluation
Büyüközkan, Gülçin; Güleryüz, Sezin; Karpak, Birsen - In: International journal of production economics 191 (2017), pp. 194-206
Persistent link: https://www.econbiz.de/10011746587