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~subject:"Beziehungsmarketing"
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Beziehungsmarketing
Consumer behaviour
82,242
Konsumentenverhalten
79,761
Bank
64,940
Service quality
21,500
Dienstleistungsqualität
20,749
Theorie
15,892
Theory
15,618
Customer satisfaction
15,313
Kundenzufriedenheit
13,728
Relationship marketing
12,616
Deutschland
11,387
USA
11,124
United States
10,087
Germany
8,465
Brand management
7,706
Markenführung
7,659
Brand image
6,861
Markenimage
6,813
Online-Handel
5,851
Online retailing
5,835
Indien
5,691
India
5,573
Kreditgeschäft
5,561
Bank lending
5,370
Welt
5,261
World
5,208
Social Web
5,090
Social web
5,088
Bankenregulierung
4,852
Bank regulation
4,840
EU-Staaten
4,617
Online-Marketing
4,590
Internet marketing
4,583
EU countries
4,552
Finanzsektor
4,513
Einzelhandel
4,493
Financial sector
4,473
Retail trade
4,438
Brand
4,303
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Undetermined
5,552
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2,009
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10,088
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2,443
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6
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Sammelwerk
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Fallstudie
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Bibliography included
48
Ratgeber
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Guidebook
28
Lehrbuch
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Textbook
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24
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24
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23
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19
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German
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Han, Heesup
51
Bruhn, Manfred
39
Hollebeek, Linda D.
37
Homburg, Christian
36
Mattila, Anna S.
36
Verhoef, Peter C.
30
Gil Saura, Irene
29
Kumar, V.
28
Huber, Frank
27
Prentice, Catherine
27
Loureiro, Sandra Maria Correia
25
Klaus, Philipp
22
Rather, Raouf Ahmad
22
Bauer, Hans H.
21
Mittal, Vikas
21
Bang, Nguyen
20
Hyun, Sunghyup Sean
20
Evanschitzky, Heiner
19
So, Kevin Kam Fung
19
Svensson, Göran
19
Wieseke, Jan
19
Gustafsson, Anders
18
Stock-Homburg, Ruth
18
Usman, Osly
18
Ahn, Jiseon
17
Aksoy, Lerzan
17
Herrmann, Andreas
17
Khan, Imran
17
Kim, Wansoo
17
McColl-Kennedy, Janet R.
17
Stauss, Bernd
17
Wong, IpKin Anthony
17
Quach, Sara
16
Rahman, Zillur
16
Sesé, F. Javier
16
Swoboda, Bernhard
16
Wangenheim, Florian von
16
Balaji, M. S.
15
Bilgihan, Anil
15
Blut, Markus
15
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Springer Fachmedien Wiesbaden
13
American Marketing Association
8
IGI Global
3
Völkerbund / Sub-Committee of Experts for the Unification of Customs Tariff Nomenclature
3
De Gruyter Oldenbourg
2
European Health Care Conference <2, 2011, Hamburg>
2
Friedrich-Schiller-Universität Jena
2
Harvard Graduate School of Business Administration
2
Logos Verlag Berlin
2
National Bureau of Economic Research
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
Springer-Verlag GmbH
2
Universität Rostock / Lehrstuhl für Allgemeine Betriebswirtschaftslehre, Bankbetriebslehre und Finanzwirtschaft
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
AMA Summer Academic Conference <2021, Online>
1
AMA Summer Academic Conference <2023, San Francisco, Calif.>
1
AMA Summer Academic Conference: Bridging Gaps Marketing in an Age of Disruption <2020, Online>
1
AMA Winter Academic Conference <2020, San Diego, Calif.>
1
AMA Winter Academic Conference <2024, Online>
1
AMA Winter Academic Conference <2024, Saint Pete Beach, Fla.>
1
Bank Administration Institute
1
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Bbw-Marketing Dr. Vossen & Partner <Neuss>
1
Bernet & Partner <Zug>
1
Bertelsmann Stiftung
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Conference Board
1
Customs Co-operation Council
1
Deutscher Universitäts-Verlag GmbH
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dpunkt.Verlag <Heidelberg>
1
Droege & Comp. <Düsseldorf>
1
Edward Elgar Publishing
1
Eric Cuvillier <Firma>
1
European Marketing Academy
1
Fachkongress "Progress in Tourism Research" <3, 2002, Berlin>
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Fraunhofer-Informationszentrum Raum und Bau
1
Fraunhofer-Institut für Produktionstechnologie IPT
1
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Published in...
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Journal of retailing and consumer services
522
Journal of business research : JBR
420
International journal of hospitality management
227
The journal of services marketing
176
The service industries journal
129
Journal of the Academy of Marketing Science
101
Journal of hospitality marketing & management
99
The journal of product & brand management
99
Industrial marketing management : the international journal for industrial and high-tech firms
96
Journal of travel and tourism marketing
94
International journal of contemporary hospitality management
93
The journal of brand management : an international journal
88
Journal of strategic marketing
87
Cogent business & management
85
Asia Pacific journal of marketing and logistics
83
Psychology & marketing
83
Journal of service research : JSR
82
Tourism management : research, policies, practice
82
Journal of service management
78
Journal of retailing
74
Service business
72
SpringerLink / Bücher
72
Services marketing quarterly
71
The international journal of bank marketing : IJBM
71
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
71
Journal of marketing
70
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
67
European journal of marketing : EJM
66
International journal of electronic customer relationship management : IJECRM
64
Marketing intelligence & planning
63
The international review of retail, distribution and consumer research
62
The journal of business & industrial marketing
56
International journal of retail & distribution management
55
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
53
International journal of internet marketing and advertising : IJIMA
52
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
50
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
47
Journal of financial services marketing : JFSM
45
Journal of service research
45
International journal of retail and distribution management
44
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Source
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ECONIS (ZBW)
12,507
EconStor
14
OLC EcoSci
13
USB Cologne (EcoSocSci)
3
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1
Examining the factors effecting the young consumers' self-service internet banking satisfaction and loyalty
Yimam, Ousman Mohammed
;
Yazar, Evrim Erdoğan
- In:
Digital transformation and new approaches in trade, …
,
(pp. 257-283)
.
2022
Persistent link: https://www.econbiz.de/10013448702
Saved in:
2
Structuring technology applications for enhanced customer experience : evidence form India air trevellers
Majra, Hufrish
;
Saxena, Rajan
;
Jha, Sumi
;
Jagannathan, …
- In:
Global business review
17
(
2016
)
2
,
pp. 351-374
Persistent link: https://www.econbiz.de/10011583104
Saved in:
3
Customer inconvenience and price compensation : a multiperiod approach to labor-automation trade-offs in services
Andreassen, Tor W.
;
Oest, Rutger van
;
Lervik-Olsen, Line
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 173-183
Persistent link: https://www.econbiz.de/10011855787
Saved in:
4
Giving back the "self" in self service : customer preferences in self-service failure recovery
Collier, Joel E.
;
Breazeale, Michael
;
White, Allyn
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 604-617
Persistent link: https://www.econbiz.de/10011801633
Saved in:
5
Self-service technology in supermarkets : do frontline staff still matter?
Sharma, Piyush
;
Ueno, Akiko
;
Kingshott, Russel
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012433423
Saved in:
6
Feeling rewarded and entitled to be served : understanding the influence of self- versus regular checkout on customer loyalty
Nusrat, Farhana
;
Huang, Yanliu
- In:
Journal of business research : JBR
170
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014534518
Saved in:
7
Consumer effort in service encounters : the overlooked impact of surface acting
Cook, Laurel Aynne
;
Bone, Paula Fitzgerald
;
Sadeghein, Raika
- In:
The journal of services marketing
36
(
2022
)
2
,
pp. 297-309
Persistent link: https://www.econbiz.de/10013407489
Saved in:
8
A Brazilian experience of customer retention and its key drivers in banking service rendering
Milan, Gabriel Sperandio
;
Toni, Deonir de
;
Barcellos, …
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
4
,
pp. 269-286
Persistent link: https://www.econbiz.de/10011412348
Saved in:
9
Interrelationships and consequential effects among technological innovation, service consistency, customer satisfaction and loyalty in banking
Obeng, Asare Yaw
;
Mkhize, Peter L.
- In:
International journal of finance & banking studies : JJFBS
6
(
2017
)
3
,
pp. 51-69
Persistent link: https://www.econbiz.de/10011765019
Saved in:
10
Factors influencing customer satisfaction on online banking in Nepalese commercial banks
Pandey, Bimal
- In:
Nepalese journal of finance : a publication of Uniglobe …
6
(
2019
)
4
,
pp. 80-90
Persistent link: https://www.econbiz.de/10014494137
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