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Increasing experiential value and relationship quality : an investigation of pop-up dining experiences
Taylor, Scott; DiPietro, Robin B.; So, Kevin Kam Fung - In: International journal of hospitality management 74 (2018), pp. 45-56
Persistent link: https://www.econbiz.de/10011924599
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Customer engagement in hospitality and tourism services
So, Kevin Kam Fung; Li, Xiang - In: Journal of hospitality & tourism research : JHTR ; the … 44 (2020) 2, pp. 171-177
Persistent link: https://www.econbiz.de/10012201138
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A decade of customer engagement research in hospitality and tourism : a systematic review and research agenda
So, Kevin Kam Fung; Li, Xiang; Kim, Hyunsu - In: Journal of hospitality & tourism research : JHTR ; the … 44 (2020) 2, pp. 178-200
Persistent link: https://www.econbiz.de/10012201140
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Can customer relationships backfire? : how relationship norms shape moral obligation in cancelation behavior
Shuqair, Saleh; Pinto, Diego Costa; Cruz-Jesus, Frederico; … - In: Journal of business research : JBR 151 (2022), pp. 463-472
Persistent link: https://www.econbiz.de/10013459867
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Two decades of customer experience research in hospitality and tourism : a bibliometric analysis and thematic content analysis
Kim, Hyunsu; So, Kevin Kam Fung - In: International journal of hospitality management 100 (2022), pp. 1-15
Persistent link: https://www.econbiz.de/10013266131
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Disentangling the dynamics of service failure and service recovery in peer-to-peer accommodations : a triadic perspective
Kim, Hyunsu; So, Kevin Kam Fung; Mihalik, Brian J. - In: International journal of hospitality management 100 (2022), pp. 1-12
Persistent link: https://www.econbiz.de/10013266162
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Perceived authenticity and place attachment : new findings from Chinese world heritage sites
Yi, Xiaoli; Fu, Xiaoxiao; So, Kevin Kam Fung; Zheng, Chunhui - In: Journal of hospitality & tourism research : JHTR ; the … 47 (2023) 5, pp. 800-826
Persistent link: https://www.econbiz.de/10014292005
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Customer touchpoints : conceptualization, index development, and validation
Kim, Hyunsu; So, Kevin Kam Fung - In: Tourism management : research, policies, practice 103 (2024), pp. 1-19
Persistent link: https://www.econbiz.de/10015052067
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The role of customer engagement in building consumer loyalty to tourism brands
So, Kevin Kam Fung; King, Ceridwyn; Sparks, Beverley; … - In: Journal of travel research : a quarterly publication of … 55 (2016) 1, pp. 64-78
Persistent link: https://www.econbiz.de/10011427743
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Customer engagement with tourism brands : scale development and validation
So, Kevin Kam Fung; King, Ceridwyn; Sparks, Beverley - In: Journal of hospitality & tourism research : JHTR ; the … 38 (2014) 3, pp. 304-329
Persistent link: https://www.econbiz.de/10010398802