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The impact of website quality on customer satisfaction and purchase intentions : evidence from Chinese online visitors
Bai, Billy; Law, Rob; Wen, Ivan - In: International journal of hospitality management 27 (2008) 3, pp. 391-402
Persistent link: https://www.econbiz.de/10003742805
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Chinese customers' evaluation of travel website quality : a decision-tree analysis
Sun, Ping; Cárdenas, David A.; Harrill, Rich - In: Journal of hospitality marketing & management 25 (2016) 3/4, pp. 476-497
Persistent link: https://www.econbiz.de/10011499274
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How does group-buying website quality for social commerce affect repurchase intention? : evidence from Chinese online users
Sun, Zhuo; Hong, Zhao; Wang, Zongshui - In: Asia Pacific journal of marketing and logistics 34 (2022) 10, pp. 2109-2129
Persistent link: https://www.econbiz.de/10013552978
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Examining customers' perception of electronic shopping mall's e-service quality
Li, Xin Tong; Abdul Rahman; Connie, Gan; Osman, Zahir - In: International journal of services, economics and management 11 (2020) 4, pp. 329-346
Persistent link: https://www.econbiz.de/10012522624
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Differences in customers' online service satisfaction across cultures : the role of thinking style
Song, Lei; Swaminathan, Srinivasan; Anderson, Rolph E. - In: Journal of marketing channels : ... distribution … 22 (2015) 1, pp. 52-61
Persistent link: https://www.econbiz.de/10010503349
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The effect of perceived security on consumers' intent to use : satisfaction and loyalty to m-commerce in China
Xu, Hongjiang - In: Journal of electronic commerce in organizations : the … 11 (2013) 4, pp. 37-51
Persistent link: https://www.econbiz.de/10010252890
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An exploratory study of the impact of e-service process on online customer satisfaction
Ba, Sulin; Johansson, Wayne C. - In: Production and operations management : an international … 17 (2008) 1, pp. 107-119
Persistent link: https://www.econbiz.de/10003754458
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E-service quality perceptions : an empirical analysis of the Chinese e-retailing industry
Zhang, Min; Huang, Lili; He, Zhen; Wang, Alan G. - In: Total quality management & business excellence : an … 26 (2015) 11/12, pp. 1357-1372
Persistent link: https://www.econbiz.de/10011528320
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Product delivery service provider selection and customer satisfaction in the era of internet of things : a Chinese e-retailers' perspective
Yu, Jie; Subramanian, Nachiappan; Ning, Kun; Edwards, David - In: International journal of production economics 159 (2015), pp. 104-116
Persistent link: https://www.econbiz.de/10010479247
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An Exploratory Study of the Impact of E-Service Process on Online Customer Satisfaction
Ba, Sulin - 2006
company's website is considered its electronic Service Delivery System (eSDS). We look at this eSDS from its process point of … customer's perception of the website's ease of use increases, leading to increased service value and perceived control over the … the website processes are an important factor in determining service quality and ultimately online customer satisfaction …
Persistent link: https://www.econbiz.de/10012732462