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Cross-buying evaluations in the retail banking industry
Liu, Tsung-chi; Wu, Li-wei - In: The service industries journal 29 (2009) 7/8, pp. 903-922
Persistent link: https://www.econbiz.de/10003990187
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Perceived value, reputation, trust, and switching costs as determinants of customer retention
Milan, Gabriel Sperandio; Eberle, Luciene; Bebber, Suélen - In: Journal of relationship marketing : innovations & … 14 (2015) 2, pp. 109-123
Persistent link: https://www.econbiz.de/10011304645
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Internet banking and customer loyalty : evidence from the French market
Sahut, Jean-Michel; Kammoun, Niaz; Teulon, Frédéric - In: Revue Gestion 2000 : management & prospective 35 (2018) 1, pp. 151-168
Persistent link: https://www.econbiz.de/10011977136
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Enhancing customer loyalty : critical switching cost factors
El-Manstrly, Dahlia - In: Journal of service management 27 (2016) 2, pp. 144-169
Persistent link: https://www.econbiz.de/10011564674
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Casino loyalty : the influence of loyalty program, switching costs, and trust
Baloglu, Seyhmus; Zhong, Yun Ying; Tanford, Sarah - In: Journal of hospitality & tourism research : JHTR ; the … 41 (2017) 7, pp. 846-868
Persistent link: https://www.econbiz.de/10011747085
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Customer dependence and customer loyalty in traditional and modern format stores
Mishra, Hari Govind; Sinha, P. K.; Koul, Surabhi - In: Journal of Indian business research 9 (2017) 1, pp. 59-78
Persistent link: https://www.econbiz.de/10011761490
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Die Loyalität unzufriedener Kunden : Determinanten und Implikationen
Vollmer, Ingrid - 2002 - 1. Aufl.
Persistent link: https://www.econbiz.de/10001666502
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On online repurchase intentions : antecedents and the moderating role of switching cost
Chiu, Chao-min; Fang, Yu-hui; Cheng, Hsiang-lan; Yen, … - In: Human systems management : HSM 32 (2013) 4, pp. 283-296
Persistent link: https://www.econbiz.de/10010231557
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An investigation into service quality-customer loyalty relationship : the moderating influences
Srivastava, Medha; Rai, Alok Kumar - In: Decision 41 (2014) 1, pp. 11-31
Persistent link: https://www.econbiz.de/10010367910
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Trust and switching cost as a way to build e-loyalty in internet markets
Lee, Dong-il; Sohn, Changsoo - In: International journal of internet and enterprise … 2 (2004) 3, pp. 209-220
Persistent link: https://www.econbiz.de/10003911734