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The impact of revenue management on hotel key account relationship development
Wang, Xuan Lorna - In: International journal of contemporary hospitality management 24 (2012) 3, pp. 358-380
Persistent link: https://www.econbiz.de/10009544822
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Perceived value, reputation, trust, and switching costs as determinants of customer retention
Milan, Gabriel Sperandio; Eberle, Luciene; Bebber, Suélen - In: Journal of relationship marketing : innovations & … 14 (2015) 2, pp. 109-123
Persistent link: https://www.econbiz.de/10011304645
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Trust and switching cost as a way to build e-loyalty in internet markets
Lee, Dong-il; Sohn, Changsoo - In: International journal of internet and enterprise … 2 (2004) 3, pp. 209-220
Persistent link: https://www.econbiz.de/10003911734
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On online repurchase intentions : antecedents and the moderating role of switching cost
Chiu, Chao-min; Fang, Yu-hui; Cheng, Hsiang-lan; Yen, … - In: Human systems management : HSM 32 (2013) 4, pp. 283-296
Persistent link: https://www.econbiz.de/10010231557
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An investigation into service quality-customer loyalty relationship : the moderating influences
Srivastava, Medha; Rai, Alok Kumar - In: Decision 41 (2014) 1, pp. 11-31
Persistent link: https://www.econbiz.de/10010367910
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Enhancing customer loyalty : critical switching cost factors
El-Manstrly, Dahlia - In: Journal of service management 27 (2016) 2, pp. 144-169
Persistent link: https://www.econbiz.de/10011564674
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An empirical investigation of the relative effect of trust and switching costs on service loyalty in the UK retail banking industry
El-Manstrly, Dahlia; Paton, Robert A.; Veloutsou, Cleopatra - In: Journal of financial services marketing : JFSM 16 (2011/12) 2, pp. 101-110
Persistent link: https://www.econbiz.de/10009385067
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Die Loyalität unzufriedener Kunden : Determinanten und Implikationen
Vollmer, Ingrid - 2002 - 1. Aufl.
Persistent link: https://www.econbiz.de/10001666502
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Buyer dependence in B2B relationships : the role of supplier investments, commitment form, and trust
Padgett, Daniel; Hopkins, Christopher D.; Williams, Zac - In: Journal of business research : JBR 119 (2020), pp. 13-24
Persistent link: https://www.econbiz.de/10012416923
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Customer dependence and customer loyalty in traditional and modern format stores
Mishra, Hari Govind; Sinha, P. K.; Koul, Surabhi - In: Journal of Indian business research 9 (2017) 1, pp. 59-78
Persistent link: https://www.econbiz.de/10011761490