//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Consumer behaviour"
~subject:"USA"
~type_genre:"Article in journal"
~type_genre:"Fallstudie"
~type_genre:"Government document"
~type_genre:"Statistik"
~type_genre:"Textbook"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Service work and service worke...
Similar by subject
Narrow search
Delete all filters
| 7 applied filters
Year of publication
From:
To:
Subject
All
Consumer behaviour
USA
Großbritannien
32,690
United Kingdom
32,552
Bibliometrics
13,520
Bibliometrie
13,447
Customer satisfaction
10,650
Kundenzufriedenheit
10,641
Service quality
6,253
Dienstleistungsqualität
6,251
Konsumentenverhalten
6,160
Dienstleistungssektor
5,965
Service industry
5,918
United States
5,301
Relationship marketing
5,058
Beziehungsmarketing
5,057
Deutschland
4,013
Germany
4,000
Theory
3,046
Theorie
3,033
Frankreich
2,349
France
2,343
Innovation
2,218
EU countries
2,137
EU-Staaten
2,136
Estimation
1,937
Schätzung
1,937
Customer service
1,790
Kundenservice
1,775
Welt
1,670
World
1,668
Japan
1,519
Firm performance
1,389
Unternehmenserfolg
1,387
Job satisfaction
1,383
Arbeitszufriedenheit
1,382
Comparison
1,338
Vergleich
1,335
Qualitätsmanagement
1,229
Quality management
1,227
more ...
less ...
Online availability
All
Undetermined
3,991
Free
780
Type of publication
All
Article
10,997
Book / Working Paper
285
Journal
17
Type of publication (narrower categories)
All
Article in journal
Fallstudie
Government document
Statistik
Textbook
Aufsatz in Zeitschrift
11,025
Graue Literatur
2,912
Non-commercial literature
2,912
Working Paper
2,599
Arbeitspapier
2,339
Aufsatz im Buch
1,196
Book section
1,196
Hochschulschrift
696
Collection of articles of several authors
645
Sammelwerk
645
Thesis
533
Aufsatzsammlung
339
research-article
290
Bibliografie enthalten
271
Bibliography included
271
Konferenzschrift
227
Amtsdruckschrift
147
Conference proceedings
142
Case study
108
Conference paper
79
Konferenzbeitrag
79
Collection of articles written by one author
77
Sammlung
77
Reprint
60
Advisory report
48
Bibliografie
48
Gutachten
48
Lehrbuch
40
Dissertation u.a. Prüfungsschriften
38
Systematic review
35
Übersichtsarbeit
35
Statistics
28
Article
27
Mehrbändiges Werk
26
Multi-volume publication
26
more ...
less ...
Language
All
English
10,888
German
214
French
108
Italian
33
Spanish
25
Dutch
10
Hungarian
9
Swedish
4
Czech
3
Polish
3
Russian
2
Finnish
1
Norwegian
1
Portuguese
1
Undetermined
1
more ...
less ...
Author
All
Han, Heesup
54
Mattila, Anna S.
33
Prentice, Catherine
22
Jang, Soocheong
19
Loureiro, Sandra Maria Correia
17
Wong, IpKin Anthony
17
Bilgihan, Anil
16
Paul, Justin
16
Gustafsson, Anders
15
Hyun, Sunghyup Sean
15
Kanas, Angelos
14
Klaus, Philipp
14
Walsh, Gianfranco
14
Gil-Alaña, Luis A.
13
Peel, David
13
Prayag, Girish
13
Prybutok, Victor R.
13
Balaji, M. S.
12
Bang, Nguyen
12
Barnes, Donald C.
12
Broadberry, Stephen N.
12
O'Mahony, Mary
12
Rahman, Zillur
12
Söderlund, Magnus
12
Wu, Luorong
12
Aksoy, Lerzan
11
Amin, Muslim
11
Gursoy, Dogan
11
Hamori, Shigeyuki
11
Hollebeek, Linda D.
11
Keiningham, Timothy
11
Liu, Chih-Hsing
11
MacDonald, Ronald
11
McColl-Kennedy, Janet R.
11
Miao, Li
11
Quach, Sara
11
Rather, Raouf Ahmad
11
Sarno, Lucio
11
Sharma, Piyush
11
Sparks, Beverley
11
more ...
less ...
Institution
All
OECD
18
USA / General Accounting Office
7
Economic Research Centre
5
USA / Bureau of the Census
5
International Energy Agency
4
Internationales Arbeitsamt
4
USA / Office of Technology Assessment
4
Organisation for Economic Co-Operation and Development
3
USA / Bureau of Labor Statistics
3
Centre for Educational Research and Innovation
2
Europäische Kommission / Generaldirektion Beschäftigung und Soziales
2
Europäische Kommission / Statistisches Amt
2
Federal Reserve Bank of St. Louis
2
Government Accountability Office
2
Großbritannien / Department of Trade and Industry
2
Italien / Camera dei Deputati
2
Round Table on Transport Economics <124, 2002, Paris>
2
USA / Government Accountability Office
2
United States International Trade Commission
2
American College of Tax Counsel <University, Ala.>
1
Arbeitskreis Konjunktur des IWH
1
Arthur Andersen & Co. <Berlin>
1
Bayerisches Staatsinstitut für Hochschulforschung und Hochschulplanung
1
Caisse des dépôts et consignations <Frankreich> / Service des étude économiques et financières
1
Cambridge-Maastricht Symposium <2, 2001, Cambridge>
1
Center for Workforce Development (Institute for Educational Leadership)
1
Chinese Economists Conference <3, 2003, Schanghai>
1
Conference on the Local Dimension of Welfare-to-Work <1998, Sheffield>
1
Council on Foreign Relations
1
Deutsches Institut für Wirtschaftsforschung
1
Deutschland / Bundesministerium für Bildung und Forschung
1
Deutschland <Bundesrepublik>
1
Deutschland <Bundesrepublik> / Bundesminister für Bildung und Wissenschaft
1
Deutschland <Bundesrepublik> / Presse- und Informationsamt
1
Ecologic, Gesellschaft für Internationale & Europäische Umweltforschung
1
Economic Policy Conference <28, 2003, Saint Louis, Mo.>
1
Economic Policy Conference <31, 2006, Saint Louis, Mo.>
1
European Conference of Ministers of Transport
1
European Conference of Ministers of Transport / Economic Research Centre
1
Europäische Kommission
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
384
Journal of business research : JBR
247
International journal of hospitality management
230
The journal of services marketing
140
International journal of consumer studies
110
Journal of hospitality marketing & management
95
Journal of travel and tourism marketing
95
Psychology & marketing
91
International journal of contemporary hospitality management
87
The service industries journal
85
Cogent business & management
82
Services marketing quarterly
76
Applied economics
69
Journal of international money and finance
64
European journal of marketing : EJM
63
Tourism management : research, policies, practice
60
Journal of service research : JSR
59
Asia Pacific journal of marketing and logistics
58
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
57
Journal of service management
56
Service business
49
The American economic review
49
The international review of retail, distribution and consumer research
49
Journal of strategic marketing
48
Journal of marketing management : MM
47
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
46
Journal of the Academy of Marketing Science
44
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
44
Economics letters
42
International journal of retail & distribution management
41
The review of economics and statistics
41
Journal of consumer behaviour : an international research review
40
Applied financial economics
38
Technological forecasting & social change : an international journal
38
The economic journal : the journal of the Royal Economic Society
38
The international journal of bank marketing : IJBM
38
International journal of electronic marketing and retailing : IJEMR
37
Journal of air transport management
37
Managing service quality : MSQ ; an international journal
36
Marketing intelligence & planning
36
more ...
less ...
Source
All
ECONIS (ZBW)
11,298
USB Cologne (EcoSocSci)
1
Showing
1
-
10
of
11,299
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Customer abuse to service workers : an analysis of its social creation within the service economy
Korczynski, Marek
;
Evans, Claire
- In:
Work, employment & society : a journal of the British …
27
(
2013
)
5
,
pp. 768-784
Persistent link: https://www.econbiz.de/10010210973
Saved in:
2
The effects of employee behavior in sustainable service organizations
Disse, Isabel Kittyma
;
Becker-Özcamlica, Hürrem
- In:
The journal of services marketing
36
(
2022
)
8
,
pp. 1095-1105
Persistent link: https://www.econbiz.de/10013410803
Saved in:
3
The customer is often wrong : investigating the influence of customer failures and apologies on frontline service employee well-being
Robertson, Nichola
;
Rotman, Jeffrey
;
MacQuilken, Lisa
; …
- In:
Psychology & marketing
40
(
2023
)
4
,
pp. 825-844
Persistent link: https://www.econbiz.de/10014290864
Saved in:
4
Subclinical : the invisible service worker
Bhatnagar, Kushagra
- In:
Marketing theory
20
(
2020
)
2
,
pp. 151-157
Persistent link: https://www.econbiz.de/10012230737
Saved in:
5
A better way to manage customer experience : lessons from the Royal Bank of Scotland
Maklan, Stan
;
Antonetti, Paolo
;
Whitty, Steve
- In:
California management review
59
(
2017
)
2
,
pp. 92-115
Persistent link: https://www.econbiz.de/10011697214
Saved in:
6
Impact of customer experience on loyalty : a multichannel examination
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 317-340
Persistent link: https://www.econbiz.de/10011741120
Saved in:
7
Assessing the influence of economic and customer experience factors on service purchase behaviors
Kumar, V.
;
Umashankar, Nita
;
Kim, Kihyun Hannah
; …
- In:
Marketing science : the marketing journal of the …
33
(
2014
)
5
,
pp. 673-692
Persistent link: https://www.econbiz.de/10010468408
Saved in:
8
The impact of using kiosk on enterprise systems in service industry
Chen, Jengchung V.
;
Yen, David
;
Dunk, Kimberly
; …
- In:
Enterprise information systems
9
(
2015
)
7/8
,
pp. 835-860
Persistent link: https://www.econbiz.de/10011389972
Saved in:
9
Role of service characteristics in determining the degree of customer involvement : a typology
Chakraborty, Subhajit
;
Kaynak, Hale
- In:
International journal of services and standards
9
(
2014
)
1
,
pp. 3-18
Persistent link: https://www.econbiz.de/10011283344
Saved in:
10
Foreign or domestic : who provides better customer service?
Poddar, Amit
;
Ozcan, Timucin
;
Madupalli, Ramana Kumar
- In:
The journal of services marketing
29
(
2015
)
2
,
pp. 124-136
Persistent link: https://www.econbiz.de/10011343386
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->