Narrow search
Showing 1 - 10 of 9,286
Cover Image
Customer experiences as drivers of customer satisfction
Dalla Pozza, Ilaria - In: Revue Gestion 2000 : management & prospective 31 (2014) 3, pp. 115-138
Persistent link: https://www.econbiz.de/10010485120
Cover Image
Unveiling the recovery time zone of tolerance : when time matters in service recovery
Hogreve, Jens; Bilstein, Nicola; Mandl, Leonhard - In: Journal of the Academy of Marketing Science 45 (2017) 6, pp. 866-883
Persistent link: https://www.econbiz.de/10011779540
Cover Image
Pre-service recovery : impact on customer satisfaction and acceptable waiting time
Qin, Jin; Xu, Fengqin; Wang, Rui - In: The service industries journal 43 (2023) 1/2, pp. 64-84
Persistent link: https://www.econbiz.de/10013540908
Cover Image
Quality evaluation of group-buy websites
Yu, Zhuoxi; Wu, Yanqing; Zhao, Zhiwen - In: Journal of electronic commerce in organizations : the … 14 (2016) 1, pp. 1-10
Persistent link: https://www.econbiz.de/10011529129
Cover Image
Understanding the effects of post-service experience surveys on delay and acceleration of customer purchasing behavior : evidence from the automotive services industry
Dholakia, Utpal M.; Singh, Siddharth S.; Westbrook, … - In: Journal of service research : JSR 13 (2010) 4, pp. 362-378
Persistent link: https://www.econbiz.de/10008736079
Cover Image
Understanding customers' service experience : review and research propositions
Khan, Arif K.; Metri, Bhimaraya A. - In: International journal of business environment : IJBE 4 (2011) 1, pp. 45-62
Persistent link: https://www.econbiz.de/10009155012
Cover Image
Understanding the Effects of Post-Service Experience Surveys on Delay and Acceleration of Customer Purchasing Behavior : Evidence from the Automotive Services Industry
Dholakia, Utpal M. - 2010
Using two field studies and a laboratory experiment, we test the proposition that participating in a firm-sponsored post-service experience survey can lead customers to make broader inferences than just increasing accessibility of survey responses, and influence their subsequent buying behavior...
Persistent link: https://www.econbiz.de/10013148024
Cover Image
An e-retailing assessment of perceived website-service innovativeness : implications for website quality evaluations, loyalty and word of mouth
O'Cass, Aron; Carlson, Jamie - In: Australasian marketing journal 20 (2012) 1, pp. 28-36
Persistent link: https://www.econbiz.de/10009508012
Cover Image
One experience and multiple reviews : the case of upscale US hotels
Torres, Edwin N.; Adler, Howard; Lehto, Xinran Y.; … - In: Tourism review : the official journal of the AIEST 68 (2013) 3, pp. 3-20
Persistent link: https://www.econbiz.de/10010197675