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Consumer behaviour
Service quality
21,606
Dienstleistungsqualität
20,688
Customer satisfaction
15,420
Kundenzufriedenheit
13,764
Konsumentenverhalten
7,056
Relationship marketing
6,856
Beziehungsmarketing
6,792
Qualitätsmanagement
2,779
Quality management
2,730
Wirtschaftsprüfung
2,479
Financial audit
2,477
Krankenhaus
1,895
Hospital
1,889
USA
1,727
United States
1,701
Health care
1,616
Gesundheitsversorgung
1,577
Customer service
1,480
Deutschland
1,405
Germany
1,381
Kundenservice
1,377
Theory
1,320
Theorie
1,319
customer satisfaction
1,289
Product quality
1,288
Online retailing
1,282
Online-Handel
1,282
Gesundheitswesen
1,270
Produktqualität
1,268
Health care system
1,254
Job satisfaction
1,187
Arbeitszufriedenheit
1,183
service quality
1,183
Satisfaction
1,178
Dienstleistungssektor
1,154
Service industry
1,152
Electronic Commerce
1,088
E-commerce
1,073
Hotel industry
1,025
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3,857
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1,206
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Article
6,317
Book / Working Paper
934
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4
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5,945
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research-article
169
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168
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168
Hochschulschrift
129
Graue Literatur
128
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128
Thesis
97
Arbeitspapier
85
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85
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56
Konferenzbeitrag
56
Collection of articles of several authors
20
Sammelwerk
20
Aufsatzsammlung
16
Bibliografie enthalten
16
Bibliography included
16
conceptual-paper
13
Konferenzschrift
10
Case study
7
Collection of articles written by one author
7
Fallstudie
7
Sammlung
7
Ratgeber
4
non-article
4
review-article
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3
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2
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English
7,072
German
177
French
3
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2
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Han, Heesup
59
Mattila, Anna S.
37
Usman, Osly
28
Prentice, Catherine
19
Hyun, Sunghyup Sean
18
Jang, Soocheong
18
Wong, IpKin Anthony
18
Gustafsson, Anders
17
Klaus, Philipp
17
Line, Nathaniel D.
17
Prayag, Girish
17
Aksoy, Lerzan
16
Bilgihan, Anil
16
McColl-Kennedy, Janet R.
16
Prybutok, Victor R.
16
Balaji, M. S.
15
Hanks, Lydia
14
Loureiro, Sandra Maria Correia
14
Söderlund, Magnus
14
Ahn, Jiseon
13
Park, Jungkun
13
Qu, Hailin
13
Rather, Raouf Ahmad
13
Sparks, Beverley
13
Wu, Luorong
13
Gong, Taeshik
12
Huber, Frank
12
Keiningham, Timothy
12
Mittal, Vikas
12
Ryu, Kisang
12
Carlson, Jamie
11
Gursoy, Dogan
11
Kim, Jinkyung Jenny
11
Kim, Woo Gon
11
Paul, Justin
11
Propper, Carol
11
Quach, Sara
11
Sreejesh, S.
11
Wei, Wei
11
Wirtz, Jochen
11
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National Bureau of Economic Research
4
IGI Global
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
Springer Fachmedien Wiesbaden
2
University of Madras / Department of Commerce
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutsche Bundespost / Postdienst
1
Deutsche Marketing-Vereinigung
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
Fördergesellschaft Marketing an der Universität Augsburg
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
Institute of Leadership and Management <London>
1
Institutet för Ekonomisk Forskning <Lund>
1
Josef Eul Verlag GmbH
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Technische Universität Dresden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
391
International journal of hospitality management
261
Journal of business research : JBR
192
The journal of services marketing
136
Journal of hospitality marketing & management
108
Journal of travel and tourism marketing
103
International journal of contemporary hospitality management
101
Cogent business & management
83
The service industries journal
81
Services marketing quarterly
77
Tourism management : research, policies, practice
64
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
60
Psychology & marketing
58
Journal of service research : JSR
56
Asia Pacific journal of marketing and logistics
55
Journal of Services Marketing
51
Service business
49
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
49
Journal of service management
47
International journal of electronic marketing and retailing : IJEMR
45
Journal of strategic marketing
45
The international journal of bank marketing : IJBM
41
European journal of marketing : EJM
40
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
38
Journal of retailing
37
Journal of the Academy of Marketing Science
37
Tourism management perspectives : TMP
37
International journal of retail & distribution management
36
International journal of retail and distribution management
35
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
34
Journal of air transport management
33
The international review of retail, distribution and consumer research
33
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
32
International journal of quality and service sciences
32
The TQM journal : the international review of organizational improvement
32
International journal of business information systems : IJBIS
31
Journal of Asian finance, economics and business : JAFEB
31
Journal of Islamic marketing
31
Marketing intelligence & planning
30
International journal of consumer studies
29
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ECONIS (ZBW)
7,055
Other ZBW resources
197
BASE
2
RePEc
1
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1
Exploring antecedents of online banking customers and empirical validation
Allada, Vijaya Kameswari
;
Dubey, Rameshwar
;
Agarwal, Sonal
- In:
International journal of productivity and quality …
14
(
2014
)
4
,
pp. 472-491
Persistent link: https://www.econbiz.de/10011283347
Saved in:
2
The impact of tour service performance on tourist satisfaction and behavioral intentions : a study of Chinese tourists in Hong Kong
Chan, Andrew
;
Hsu, Cathy H. C.
;
Baum, Tom
- In:
Journal of travel and tourism marketing
32
(
2015
)
1/2
,
pp. 18-33
Persistent link: https://www.econbiz.de/10011312616
Saved in:
3
Inter-scale assessment & comparison of customer loyalty in banking industry : an empirical study
Rai, Alok Kumar
;
Srivastava, Medha
- In:
Metamorphosis : a journal of management research
12
(
2013
)
2
,
pp. 67-85
Persistent link: https://www.econbiz.de/10010370461
Saved in:
4
Understanding satisfying service encounters in retail banking : a dyadic perspective
Kania, Nathalie
;
Gruber, Thorsten
- In:
International journal of services, economics and management
5
(
2013
)
3
,
pp. 222-255
Persistent link: https://www.econbiz.de/10010255101
Saved in:
5
A study on the factors affecting customer satisfaction in online airline services
Nur Fazidah Elias
;
Hazura Mohamed
;
Rira Rahayu Arridha
- In:
International journal of business information systems : …
20
(
2015
)
3
,
pp. 274-288
Persistent link: https://www.econbiz.de/10011518844
Saved in:
6
The influences of service quality of online order and electronic word of mouth on price sensitivity using loyalty as a mediating variable
Lin, Wen-Bao
;
Ku, Tsung-Yu
- In:
International journal of electronic business
12
(
2015
)
3
,
pp. 215-241
Persistent link: https://www.econbiz.de/10011538213
Saved in:
7
The associations between service quality, corporate image, customer satisfaction, and loyalty : evidence from the Malaysian hotel industry
Cheng Boon Liat
;
Mansori, Shaheen
;
Cham Tat Huei
- In:
Journal of hospitality marketing & management
23
(
2014
)
3/4
,
pp. 314-326
Persistent link: https://www.econbiz.de/10010396183
Saved in:
8
A study of customer care and satisfaction towards hotel service quality
Hung, Li-Mei
;
Chen, Chien-Chou
- In:
International journal of electronic customer …
7
(
2013
)
3/4
,
pp. 161-172
Persistent link: https://www.econbiz.de/10010396379
Saved in:
9
The effect of private brands on leveraging service quality and satisfaction
Herstein, Ram
;
Gilboa, Shaked
;
Gamliel, Eyal
- In:
Services marketing quarterly
35
(
2014
)
3
,
pp. 222-235
Persistent link: https://www.econbiz.de/10010401580
Saved in:
10
Customer satisfaction in Indian hospitals : moderators and mediators
Panchapakesan, Padma
;
Sai, L. Prakash
;
Rajendran, …
- In:
Quality management journal : QMJ
22
(
2015
)
1
,
pp. 10-29
Persistent link: https://www.econbiz.de/10010483430
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