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~subject:"Consumer behaviour"
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The determinants of consumers’...
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Consumer behaviour
Dienstleistung
25
Beziehungsmarketing
17
Relationship marketing
16
Service quality
15
Konsumentenverhalten
14
Marketing
14
Dienstleistungsqualität
13
Services
11
Dienstleistungsmarketing
10
Dienstleistungssektor
10
Service industry
10
Services marketing
10
Customer satisfaction
9
Kundenzufriedenheit
8
Customer service
5
Kundenservice
5
Brand management
4
Innovation
4
transformative service research
4
Health care
3
Markenführung
3
Aufsatzsammlung
2
Brand
2
Connected services
2
Cue to quality
2
Customer retention
2
Forschung
2
Gesundheitsversorgung
2
Innovation adoption
2
Innovationsakzeptanz
2
Intelligent object
2
Interdisciplinary research
2
Interdisziplinäre Forschung
2
Kundenbindung
2
Markenartikel
2
Nachhaltige Entwicklung
2
New service type
2
Research
2
Service delivery
2
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3
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1
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Article
13
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English
14
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Ostrom, Amy L.
7
Bitner, Mary Jo
6
Mende, Martin
3
Anderson, Laurel
2
Bolton, Ruth N.
2
Field, Joy M.
2
Fotheringham, Darima
2
Gustafsson, Anders
2
Huang, Ming-Hui
2
Iacobucci, Dawn
2
Jarvis, Cheryl Burke
2
Lemon, Katherine N.
2
McColl-Kennedy, Janet R.
2
Subramony, Mahesh
2
Azzari, Courtney Nations
1
Bechkoff, Jennifer R.
1
Broetzmann, Scott M.
1
Brown, Stephen Walter
1
Corus, Canan
1
Downey, Hilary
1
Fisk, Raymond P.
1
Fombelle, Paul W.
1
Gallan, Andrew S.
1
Go Jefferies, Josephine
1
Grainer, Marc
1
Kardes, Frank R.
1
Mandel, Naomi
1
Meuter, Matthew L.
1
Morgan, Felicia N.
1
Noble, Charles H.
1
Ostrom, Lonnie L.
1
Palmatier, Robert W.
1
Sirianni, Nancy J.
1
Spanjol, Jelena
1
Ward, James C.
1
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Journal of service research
3
Journal of marketing
2
E-Service : new directions in theory and practice
1
Journal of business research : JBR
1
Journal of marketing research : JMR
1
Journal of the Academy of Marketing Science
1
Kellogg on branding : the marketing faculty of the Kellogg School of Management
1
MIT sloan management review
1
MSI reports : working paper series
1
The journal of services marketing
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ECONIS (ZBW)
14
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1
Self-service technologies
Ostrom, Amy L.
;
Bitner, Mary Jo
;
Meuter, Matthew L.
- In:
E-Service : new directions in theory and practice
,
(pp. 45-64)
.
2002
Persistent link: https://www.econbiz.de/10001812849
Saved in:
2
Leveraging customers' multiple identities : identity synergy as a driver of organizational identification
Fombelle, Paul W.
;
Jarvis, Cheryl Burke
;
Ward, James C.
; …
- In:
Journal of the Academy of Marketing Science
40
(
2012
)
4
,
pp. 587-604
Persistent link: https://www.econbiz.de/10009566393
Saved in:
3
The role of customer gratitude in relationship marketing
Palmatier, Robert W.
;
Jarvis, Cheryl Burke
;
Bechkoff, …
- In:
Journal of marketing
73
(
2009
)
5
,
pp. 1-18
Persistent link: https://www.econbiz.de/10003875373
Saved in:
4
Service branding
Ostrom, Amy L.
;
Iacobucci, Dawn
;
Morgan, Felicia N.
- In:
Kellogg on branding : the marketing faculty of the …
,
(pp. 186-200)
.
2005
Persistent link: https://www.econbiz.de/10003285391
Saved in:
5
Transformative service research : an agenda for the future
Anderson, Laurel
;
Ostrom, Amy L.
;
Corus, Canan
;
Fisk, …
- In:
Journal of business research : JBR
66
(
2013
)
8
,
pp. 1203-1210
Persistent link: https://www.econbiz.de/10009756087
Saved in:
6
Retrospective: the effect of guarantees on consumers' evaluation of services
Ostrom, Amy L.
;
Iacobucci, Dawn
- In:
The journal of services marketing
30
(
2016
)
4
,
pp. 373-376
Persistent link: https://www.econbiz.de/10011615443
Saved in:
7
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
8
Service research priorities : designing sustainable service ecosystems
Field, Joy M.
;
Fotheringham, Darima
;
Subramony, Mahesh
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 462-479
Persistent link: https://www.econbiz.de/10012662579
Saved in:
9
Consumers on the job : contextualization crafting in expert services
Azzari, Courtney Nations
;
Anderson, Laurel
;
Mende, Martin
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 520-541
Persistent link: https://www.econbiz.de/10012662583
Saved in:
10
Contextual cues and consumer satisfaction : the role of physical surroundings and employee behaviors in service settings
Bitner, Mary Jo
-
1987
Persistent link: https://www.econbiz.de/10000803699
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