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Customer satisfaction and business performance : a firm-level analysis
Williams, Hilary P.; Naumann, Earl - In: The journal of services marketing 25 (2011) 1, pp. 20-32
Persistent link: https://www.econbiz.de/10009009738
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Value drivers and adventure tourism : a comparative analysis of Japanese and Western consumers
Williams, Paul; Soutar, Geoffrey N.; Ashill, Nicholas Jeremy - In: Journal of service theory and practice : JSTP 27 (2017) 1, pp. 102-122
Persistent link: https://www.econbiz.de/10011602723
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Mobile phone feature preferences, customer satisfaction and repurchase intent among male users
Haverila, Matti - In: Australasian marketing journal 19 (2011) 4, pp. 238-246
Persistent link: https://www.econbiz.de/10009308817
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Behavioral aspects of cell phone usage among youth : an exploratory study
Haverila, Matti - In: Young consumers : insight and ideas for responsible … 12 (2011) 4, pp. 310-325
Persistent link: https://www.econbiz.de/10009425043
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Toward a better understanding of the main antecedents and outcomes of consumer-based perceived product innovativeness
Boisvert, Jean; Khan, M. Sajid - In: Journal of strategic marketing 30 (2022) 3, pp. 296-319
Persistent link: https://www.econbiz.de/10013284055
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Drivers of user loyalty intention and commitment to a search engine : an exploratory study
Sirdeshmukh, Deepak; Ahmad, Norita B.; Khan, M. Sajid; … - In: Journal of retailing and consumer services 44 (2018), pp. 71-81
Persistent link: https://www.econbiz.de/10011904324
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Guest editorial: contemporary Issues in luxury marketing and branding
Christodoulides, George; Michaelidou, Nina; Khan, M. Sajid - In: Journal of strategic marketing 32 (2024) 4, pp. 551-553
Persistent link: https://www.econbiz.de/10014553338
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The impact of integrated multi-unit service touchpoints on word-of-mouth recommendations, product satisfaction, and repurchase intentions
Boisvert, Jean; Khan, M. Sajid - In: Journal of strategic marketing 31 (2023) 1, pp. 37-57
Persistent link: https://www.econbiz.de/10014302707
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Toward a better understanding of key determinants and consequences of masstige consumption
Boisvert, Jean; Christodoulides, George; Khan, M. Sajid - In: Journal of business research : JBR 161 (2023), pp. 1-16
Persistent link: https://www.econbiz.de/10014288889
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Development of a brand community engagement model : a service-dominant logic perspective
Haverila, Kai; Haverila, Matti; McLaughlin, Caitlin - In: Journal of consumer marketing 39 (2022) 2, pp. 166-179
Persistent link: https://www.econbiz.de/10013165325