//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Consumer behaviour"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Service work and service worke...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Consumer behaviour
Großbritannien
137,389
United Kingdom
97,208
Bibliometrics
20,547
Bibliometrie
20,429
Customer satisfaction
15,559
Deutschland
15,510
Kundenzufriedenheit
13,976
USA
13,706
Germany
13,046
Dienstleistungssektor
12,473
United States
12,302
Service industry
11,467
Theorie
8,950
Theory
8,821
Frankreich
8,662
Service quality
8,007
Konsumentenverhalten
7,997
Dienstleistungsqualität
7,777
EU-Staaten
6,994
Relationship marketing
6,918
France
6,907
EU countries
6,882
Beziehungsmarketing
6,854
Schätzung
5,926
Estimation
5,581
Welt
4,821
World
4,747
Vergleich
4,459
Comparison
4,261
Japan
4,176
Kanada
3,986
Innovation
3,971
Italien
3,968
Wirtschaftsgeschichte
3,738
Canada
3,534
Geschichte
3,479
Customer service
3,473
Italy
3,439
Industrie
3,404
more ...
less ...
Online availability
All
Undetermined
4,026
Free
1,428
Type of publication
All
Article
6,850
Book / Working Paper
1,378
Journal
4
Type of publication (narrower categories)
All
Article in journal
6,299
Aufsatz in Zeitschrift
6,299
Graue Literatur
295
Non-commercial literature
295
Aufsatz im Buch
253
Book section
253
Arbeitspapier
237
Working Paper
237
research-article
219
Hochschulschrift
155
Thesis
115
Conference paper
54
Konferenzbeitrag
54
Collection of articles of several authors
43
Sammelwerk
43
Aufsatzsammlung
31
Case study
17
Fallstudie
17
Bibliografie enthalten
16
Bibliography included
16
Konferenzschrift
16
conceptual-paper
15
Collection of articles written by one author
14
Sammlung
14
Reprint
9
review-article
8
Conference proceedings
7
non-article
6
Ratgeber
5
Systematic review
5
Übersichtsarbeit
5
Bibliografie
4
Handbook
4
Handbuch
4
case-report
4
Guidebook
3
review
3
viewpoint
3
Amtsdruckschrift
2
Government document
2
more ...
less ...
Language
All
English
7,989
German
224
French
10
Undetermined
6
Swedish
3
Polish
1
Romanian
1
Russian
1
more ...
less ...
Author
All
Han, Heesup
55
Mattila, Anna S.
30
Prentice, Catherine
22
Usman, Osly
20
Loureiro, Sandra Maria Correia
19
Gustafsson, Anders
18
Bilgihan, Anil
17
Paul, Justin
17
Wong, IpKin Anthony
17
Prayag, Girish
16
Hyun, Sunghyup Sean
15
Aksoy, Lerzan
14
Jang, Soocheong
14
Klaus, Philipp
14
Söderlund, Magnus
14
Griffith, Rachel
13
Grunert, Klaus G.
13
Propper, Carol
13
Rahman, Zillur
13
Balaji, M. S.
12
Bang, Nguyen
12
Hollebeek, Linda D.
12
Huber, Frank
12
Mittal, Vikas
12
Prybutok, Victor R.
12
Sharma, Piyush
12
Walsh, Gianfranco
12
Wu, Luorong
12
Amin, Muslim
11
Barnes, Donald C.
11
Blut, Markus
11
Keiningham, Timothy
11
Liu, Chih-Hsing
11
McColl-Kennedy, Janet R.
11
Quach, Sara
11
Rather, Raouf Ahmad
11
Ryu, Kisang
11
Yi, Youjae
11
Ahn, Jiseon
10
Dennis, Charles
10
more ...
less ...
Institution
All
National Bureau of Economic Research
20
Springer Fachmedien Wiesbaden
5
RWTH Aachen
4
Books on Demand GmbH <Norderstedt>
3
City of London (England) / Corporation
2
Friedrich-Schiller-Universität Jena
2
Institut for Marketing og Organisation, Aarhus Universitet
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
National Consumer Council
2
National Institute of Economic and Social Research
2
United States / President's Committee on Consumer Interests
2
University of Madras / Department of Commerce
2
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Atlanta, Georgia Consumer Panel
1
Bergische Universität Wuppertal
1
British Market Research Bureau, ltd
1
Bureau of International Labor Affairs
1
Cambridge University Press
1
Centre for Economic Performance
1
Centre for Social and Economic Research on the Global Environment
1
Christian-Albrechts-Universität zu Kiel
1
City of London Gas Consumers' General Committee
1
Committee on Welsh Affairs
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Conservative Political Centre
1
Consumer Council
1
Consumers' Association / Library
1
Consumers' Association Ltd.
1
Department of Labor
1
Deutsche Bundespost / Postdienst
1
Deutsche Marketing-Vereinigung
1
Deutschland / Bundeswehr / Universität Hamburg
1
England and Wales / Parliament
1
Erasmus Research Institute of Management
1
Europäische Kommission / Gemeinsame Forschungsstelle
1
Europäische Zentralbank
1
Export Council for Europe - E. C. E.
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
378
Journal of business research : JBR
224
International journal of hospitality management
222
The journal of services marketing
125
International journal of consumer studies
107
Journal of travel and tourism marketing
92
Journal of hospitality marketing & management
91
Psychology & marketing
85
Cogent business & management
82
International journal of contemporary hospitality management
82
The service industries journal
68
Services marketing quarterly
65
Tourism management : research, policies, practice
61
Asia Pacific journal of marketing and logistics
55
European journal of marketing : EJM
55
Journal of service management
55
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
51
Journal of strategic marketing
48
International journal of electronic marketing and retailing : IJEMR
47
Journal of service research : JSR
47
The international review of retail, distribution and consumer research
45
Service business
44
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
European Journal of Marketing
38
International journal of retail & distribution management
38
Journal of marketing management : MM
38
Journal of the Academy of Marketing Science
37
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
37
The international journal of bank marketing : IJBM
37
Tourism management perspectives : TMP
37
Journal of Services Marketing
36
Journal of retailing
36
International Journal of Retail & Distribution Management
35
Marketing intelligence & planning
34
Journal of consumer behaviour : an international research review
33
International journal of quality and service sciences
32
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
32
International journal of retail and distribution management
31
Journal of Islamic marketing
31
Journal of customer behaviour
31
more ...
less ...
Source
All
ECONIS (ZBW)
7,964
Other ZBW resources
259
BASE
5
RePEc
4
Showing
1
-
10
of
8,232
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Customer abuse to service workers : an analysis of its social creation within the service economy
Korczynski, Marek
;
Evans, Claire
- In:
Work, employment & society : a journal of the British …
27
(
2013
)
5
,
pp. 768-784
Persistent link: https://www.econbiz.de/10010210973
Saved in:
2
The effects of employee behavior in sustainable service organizations
Disse, Isabel Kittyma
;
Becker-Özcamlica, Hürrem
- In:
The journal of services marketing
36
(
2022
)
8
,
pp. 1095-1105
Persistent link: https://www.econbiz.de/10013410803
Saved in:
3
The customer is often wrong : investigating the influence of customer failures and apologies on frontline service employee well-being
Robertson, Nichola
;
Rotman, Jeffrey
;
MacQuilken, Lisa
; …
- In:
Psychology & marketing
40
(
2023
)
4
,
pp. 825-844
Persistent link: https://www.econbiz.de/10014290864
Saved in:
4
Subclinical : the invisible service worker
Bhatnagar, Kushagra
- In:
Marketing theory
20
(
2020
)
2
,
pp. 151-157
Persistent link: https://www.econbiz.de/10012230737
Saved in:
5
A better way to manage customer experience : lessons from the Royal Bank of Scotland
Maklan, Stan
;
Antonetti, Paolo
;
Whitty, Steve
- In:
California management review
59
(
2017
)
2
,
pp. 92-115
Persistent link: https://www.econbiz.de/10011697214
Saved in:
6
Impact of customer experience on loyalty : a multichannel examination
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 317-340
Persistent link: https://www.econbiz.de/10011741120
Saved in:
7
Assessing the influence of economic and customer experience factors on service purchase behaviors
Kumar, V.
;
Umashankar, Nita
;
Kim, Kihyun Hannah
; …
- In:
Marketing science : the marketing journal of the …
33
(
2014
)
5
,
pp. 673-692
Persistent link: https://www.econbiz.de/10010468408
Saved in:
8
The impact of using kiosk on enterprise systems in service industry
Chen, Jengchung V.
;
Yen, David
;
Dunk, Kimberly
; …
- In:
Enterprise information systems
9
(
2015
)
7/8
,
pp. 835-860
Persistent link: https://www.econbiz.de/10011389972
Saved in:
9
Role of service characteristics in determining the degree of customer involvement : a typology
Chakraborty, Subhajit
;
Kaynak, Hale
- In:
International journal of services and standards
9
(
2014
)
1
,
pp. 3-18
Persistent link: https://www.econbiz.de/10011283344
Saved in:
10
Foreign or domestic : who provides better customer service?
Poddar, Amit
;
Ozcan, Timucin
;
Madupalli, Ramana Kumar
- In:
The journal of services marketing
29
(
2015
)
2
,
pp. 124-136
Persistent link: https://www.econbiz.de/10011343386
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->