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Consumer behaviour
Customer satisfaction
15,448
Kundenzufriedenheit
13,864
Service quality
6,816
Dienstleistungsqualität
6,635
Hotel industry
6,517
Hotellerie
6,428
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6,396
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6,284
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5,874
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5,836
Croatia
5,634
Tourism
1,442
Tourismus
1,420
Job satisfaction
1,333
Arbeitszufriedenheit
1,329
customer satisfaction
1,295
Satisfaction
1,178
Online-Handel
1,157
Online retailing
1,152
Urlaubsverhalten
1,120
Holiday behaviour
1,119
Tourismuswirtschaft
1,111
Tourism industry
1,107
Customer service
1,093
Leisure industries
1,072
Freizeitwirtschaft
1,065
Qualitätsmanagement
1,065
Quality management
1,035
Kundenservice
1,032
Deutschland
1,001
Electronic Commerce
972
USA
960
Germany
954
E-commerce
951
Brand management
949
Markenführung
938
Emotion
930
United States
921
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Han, Heesup
71
Mattila, Anna S.
36
Wong, IpKin Anthony
22
Law, Chun Hung Roberts
21
Usman, Osly
20
Bilgihan, Anil
18
Hyun, Sunghyup Sean
18
Prentice, Catherine
18
Prayag, Girish
17
Aksoy, Lerzan
14
Balaji, M. S.
14
Gustafsson, Anders
14
Loureiro, Sandra Maria Correia
14
Qu, Hailin
14
Söderlund, Magnus
14
Jang, Soocheong
13
Tanford, Sarah
13
Wu, Luorong
13
Gil Saura, Irene
12
Huber, Frank
12
Kim, Jinkyung Jenny
12
Kim, Woo Gon
12
Klaus, Philipp
12
Mittal, Vikas
12
Park, Jungkun
12
Prybutok, Victor R.
12
Rather, Raouf Ahmad
12
Ryu, Kisang
12
Ahn, Jiseon
11
Chua, Bee-Lia
11
Keiningham, Timothy
11
So, Kevin Kam Fung
11
Wei, Wei
11
Ali, Faizan
10
Amin, Muslim
10
Barnes, Donald C.
10
Gursoy, Dogan
10
Lee, Jin-soo
10
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10
Liu, Chih-Hsing
10
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Ekonomski Institut Zagreb
2
Fördergesellschaft Marketing an der Universität Augsburg
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
Springer Fachmedien Wiesbaden
2
University of Madras / Department of Commerce
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutsche Bundespost / Postdienst
1
Deutsche Marketing-Vereinigung
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dänemark / Erhvervs- og Byggestyrelsen
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
Josef Eul Verlag GmbH
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Technische Universität Dresden
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
Wissenschaftliche Hochschule für Unternehmensführung
1
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International journal of hospitality management
334
Journal of retailing and consumer services
327
Journal of business research : JBR
162
Journal of hospitality marketing & management
149
International journal of contemporary hospitality management
126
Journal of travel and tourism marketing
119
The journal of services marketing
105
Tourism management : research, policies, practice
86
Cogent business & management
75
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
73
Services marketing quarterly
62
The service industries journal
52
Asia Pacific journal of marketing and logistics
51
Psychology & marketing
50
Tourism management perspectives : TMP
50
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
48
Service business
44
International journal of electronic marketing and retailing : IJEMR
43
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Journal of strategic marketing
40
Journal of hospitality and tourism insights
39
Journal of service research : JSR
39
Journal of service management
38
European journal of marketing : EJM
34
The international journal of bank marketing : IJBM
34
Journal of Services Marketing
33
Journal of Islamic marketing
31
Journal of vacation marketing
31
The international review of retail, distribution and consumer research
31
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
30
Tourism analysis : an interdisciplinary tourism & hospitality journal
30
International journal of retail and distribution management
28
International journal of services, economics and management
28
Journal of Asian finance, economics and business : JAFEB
27
The TQM journal : the international review of organizational improvement
27
International journal of quality and service sciences
26
International journal of retail & distribution management
26
Journal of air transport management
26
Journal of the Academy of Marketing Science
26
Total quality management & business excellence
25
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ECONIS (ZBW)
6,390
Other ZBW resources
164
BASE
2
RePEc
1
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1
Theme park hotel experience, experiential satisfaction and behavioral intention : examination of visitors' experiences
Akel, Gökhan
;
Çakır, Engin
- In:
Journal of hospitality and tourism insights
6
(
2023
)
3
,
pp. 1419-1440
Persistent link: https://www.econbiz.de/10014364022
Saved in:
2
Loyalty in high-quality hotels of
Croatia
: from marketing initiatives to customer brand loyalty creation
Šerić, Maja
;
Gil Saura, Irene
;
Mollá Descals, Alejandro
- In:
Journal of relationship marketing : innovations & …
12
(
2013
)
2
,
pp. 114-140
Persistent link: https://www.econbiz.de/10009774824
Saved in:
3
Post-stay email marketing implications for the hotel industry : role of email features, attitude, revisit intention and leisure involvement level
Yang, Kiseol
;
Min, Ji Hye
;
Garza-Baker, Krishna
- In:
Journal of vacation marketing
25
(
2019
)
4
,
pp. 405-417
Persistent link: https://www.econbiz.de/10012166080
Saved in:
4
Experiential marketing impact on experiential value and customer satisfaction : case of Winter Wonderland amusement park in Saudi Arabia
Naser Alsaid, Khaloud
;
Ben Amor, Nour El Houda
- In:
Expert journal of marketing
8
(
2020
)
2
,
pp. 118-128
Persistent link: https://www.econbiz.de/10012613034
Saved in:
5
Customer experience through online reviews from TripAdvisor : the case of Orlando theme parks
Costa, Sara Morgado da
;
Moro, Sérgio
;
Rita, Paulo
; …
- In:
International journal of technology marketing : IJTMkt
17
(
2023
)
1
,
pp. 48-77
Persistent link: https://www.econbiz.de/10013503841
Saved in:
6
Country club members' perceptions of value, image congruence, and switching costs : an exploratory study of country club members' loyalty
Back, Ki-joon
;
Lee, Jin-soo
- In:
Journal of hospitality & tourism research : JHTR ; the …
33
(
2009
)
4
,
pp. 528-546
Persistent link: https://www.econbiz.de/10003903187
Saved in:
7
The overall theme park experience : a visitor satisfaction tracking study
Geissler, Gary L.
;
Rucks, Conway T.
- In:
Journal of vacation marketing : an international journal
17
(
2011
)
2
,
pp. 127-138
Persistent link: https://www.econbiz.de/10009160492
Saved in:
8
Remembered experiences and revisit intentions : a longitudinal study of safari park visitors
Barnes, Stuart J.
;
Mattsson, Jan
;
Sørensen, Flemming
- In:
Tourism management : research, policies, practice
57
(
2016
),
pp. 286-294
Persistent link: https://www.econbiz.de/10011556087
Saved in:
9
How in-store educational and entertaining events influence shopper satisfaction
Sands, Sean
;
Oppewal, Harmen
;
Beverland, Michael
- In:
Journal of retailing and consumer services
23
(
2015
),
pp. 9-20
Persistent link: https://www.econbiz.de/10010503939
Saved in:
10
Customer loyalty in entertainment venues : the reality TV genre
Lewin, Jeffrey E.
;
Rajamma, Rajasree K.
;
Audhesh, Paswan K.
- In:
Journal of business research : JBR
68
(
2015
)
3
,
pp. 607-615
Persistent link: https://www.econbiz.de/10010496162
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