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~subject:"Consumer behaviour"
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Consumer behaviour
Konsumentenverhalten
80,439
Electronic Commerce
23,859
E-commerce
21,238
Theorie
11,584
Theory
11,409
Online-Handel
11,298
Online retailing
11,253
Relationship marketing
10,711
Beziehungsmarketing
10,669
Brand management
7,732
Markenführung
7,689
Brand image
6,769
Markenimage
6,729
Internet
6,619
Customer satisfaction
6,534
Deutschland
6,357
Kundenzufriedenheit
6,352
Social Web
6,334
Social web
6,332
USA
6,154
Online-Marketing
6,122
Internet marketing
6,093
Germany
5,924
United States
5,856
Einzelhandel
5,497
Retail trade
5,399
Service quality
5,273
Dienstleistungsqualität
5,222
Vertriebsweg
4,919
Distribution channel
4,915
Brand
4,397
Markenartikel
4,387
Werbewirkung
3,741
Advertising effects
3,699
Pricing strategy
3,604
Preismanagement
3,600
Verbraucherverhalten
3,597
Experiment
3,551
Emotion
3,308
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Han, Heesup
119
Belk, Russell W.
111
Mattila, Anna S.
107
Phau, Ian
100
Grunert, Klaus G.
95
Lusk, Jayson L.
83
Huber, Frank
81
Gierl, Heribert
80
Herrmann, Andreas
80
Bauer, Hans H.
78
Khare, Arpita
78
Sheth, Jagdish N.
76
Usman, Osly
76
Foxall, Gordon R.
73
Wiedmann, Klaus-Peter
73
Grewal, Dhruv
72
Nayga, Rodolfo M.
70
Dwivedi, Yogesh Kumar
68
Loureiro, Sandra Maria Correia
68
Septianto, Felix
68
Bagozzi, Richard P.
67
Agarwal, Sumit
65
Laroche, Michel
64
Stavins, Joanna
63
Wansink, Brian
63
Bruwer, Johan
61
Paul, Justin
61
Jang, Soocheong
57
Janssen, Maarten C. W.
55
Ko, Eunju
55
Verhoef, Peter C.
55
Walsh, Gianfranco
55
Pelsmacker, Patrick de
54
Thøgersen, John
54
Chintagunta, Pradeep K.
53
Warlop, Luk
53
Hollebeek, Linda D.
51
Krishna, Aradhna
51
Rajagopal
51
Rock, Bram de
51
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National Bureau of Economic Research
518
Springer Fachmedien Wiesbaden
86
OECD
46
American Marketing Association
34
International Energy Agency
30
IGI Global
28
Verlag Dr. Kovač
20
Books on Demand GmbH <Norderstedt>
19
Edward Elgar Publishing
19
Information Resources Management Association
19
Institut für Demoskopie Allensbach
18
Nordic Council of Ministers
16
Friedrich-Schiller-Universität Jena
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INSEAD
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Universität Mannheim
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RWTH Aachen
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Österreichisches Institut für Wirtschaftsforschung
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Christian-Albrechts-Universität zu Kiel
10
Nomos Verlagsgesellschaft
10
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
10
Deutscher Dialogmarketing Verband
9
Europäische Kommission / Gemeinsame Forschungsstelle
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Gesellschaft für Konsum-, Markt- und Absatzforschung
9
Axel-Springer-Verlag
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Centro studi investimenti sociali
8
European University Institute / Department of Economics
8
Robert Schuman Centre for Advanced Studies
8
Center for Economic Research <Tilburg>
7
Erasmus Research Institute of Management
7
European Association of Agricultural Economists - EAAE
7
Institut for Marketing og Organisation, Aarhus Universitet
7
Organisation for Economic Co-operation and Development
7
Weltwirtschaftsforum
7
Center of Market Oriented Product and Production Management
6
Deutschland / Bundeswehr / Universität Hamburg
6
Europäische Kommission
6
Findomestic Banca <Florenz>
6
Helmut-Schmidt-Universität
6
Peter Lang GmbH
6
Schweiz / Bundesamt für Statistik
6
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Journal of business research : JBR
1,978
Journal of retailing and consumer services
1,930
International journal of consumer studies
760
International journal of hospitality management
735
Psychology & marketing
658
Journal of consumer research : JCR ; an interdisciplinary bimonthly
581
NBER working paper series
517
Working paper / National Bureau of Economic Research, Inc.
431
The journal of product & brand management
393
Asia Pacific journal of marketing and logistics
391
NBER Working Paper
380
European Journal of Marketing
365
Journal of Consumer Marketing
365
The journal of brand management : an international journal
355
European journal of marketing : EJM
348
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
343
Journal of marketing research : JMR
343
Management science : journal of the Institute for Operations Research and the Management Sciences
333
Journal of international consumer marketing
320
Journal of travel and tourism marketing
320
Journal of retailing
318
Journal of marketing management : MM
307
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
302
Tourism management : research, policies, practice
302
Journal of marketing communications
300
Cogent business & management
297
International journal of retail & distribution management
292
Journal of marketing
292
Marketing letters : a journal of research in marketing
292
The international review of retail, distribution and consumer research
292
Journal of the Academy of Marketing Science
284
The journal of consumer marketing
284
Journal of consumer behaviour : an international research review
283
Journal of fashion marketing and management
283
SpringerLink / Bücher
281
Marketing intelligence & planning
276
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
273
Technological forecasting & social change : an international journal
262
International Journal of Retail & Distribution Management
261
International journal of contemporary hospitality management
261
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ECONIS (ZBW)
79,796
Other ZBW resources
2,912
RePEc
150
BASE
38
EconStor
23
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1
Information search and product returns across mobile and traditional online channels
Zhang, Yufei
;
Voorhees, Clay M.
;
Chen, Lin
;
Chiang, Jeongwen
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 260-276
Persistent link: https://www.econbiz.de/10013364282
Saved in:
2
Relationship between customer loyalty and service failure, service recovery and switching costs in online retailing
Kamble, Aakash Ashok
;
Walvekar, Shubhangi
- In:
International journal of business information systems : …
32
(
2019
)
1
,
pp. 56-72
Persistent link: https://www.econbiz.de/10012154594
Saved in:
3
Promoting product returns : effects of price reductions on customer return behavior
Hirche, Christian F.
;
Gijsenberg, Maarten J.
;
Bijmolt, …
-
2021
Persistent link: https://www.econbiz.de/10012522247
Saved in:
4
The role of communication channel in delivering service recovery in online shopping environment
Jung, Na Young
;
Seock, Yoo-Kyoung
- In:
International journal of electronic marketing and …
9
(
2018
)
1
,
pp. 59-76
Persistent link: https://www.econbiz.de/10011849121
Saved in:
5
Perceived prevalence and personal impact of negative online reviews
Bradley, Graham L.
;
Sparks, Beverley
;
Weber, Karin
- In:
Journal of service management
27
(
2016
)
4
,
pp. 507-533
Persistent link: https://www.econbiz.de/10011563656
Saved in:
6
Online dispute resolution : an answer to consumer complaints about e-commerce transactions in both a national and a European context
Braun, Felix E.
- In:
Journal of economics & management
9
(
2012
),
pp. 87-96
Persistent link: https://www.econbiz.de/10009686751
Saved in:
7
Online service failure : how consumers from emerging countries react and complain
Rohden, Simoni F.
;
Matos, Celso Augusto de
- In:
Journal of consumer marketing
39
(
2022
)
1
,
pp. 44-54
Persistent link: https://www.econbiz.de/10013165311
Saved in:
8
Is there any value in the online reviews of remedial satisfied customers? : an empirical study in the hospitality industry
Bai, Yanzhuang
;
Li, Tingwu
;
Zheng, Chundong
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013209529
Saved in:
9
A literature review on consumer's complaining behavior and dissatisfaction : implication of marketing strategies with special reference to the online retail sector
Komal
- In:
Inventi impact: retailing & consumer services
(
2021
)
3
,
pp. 190-205
Persistent link: https://www.econbiz.de/10012696532
Saved in:
10
Consumer acceptance of online complaint forms : an integration of TPB, TAM and values perspective
Chin, Yang-chieh
- In:
Business and Economic Research : BER
6
(
2016
)
2
,
pp. 265-279
Persistent link: https://www.econbiz.de/10011589997
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