Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Consumer behaviour"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
A study on the relationship be...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Consumer behaviour
Relationship marketing
26,466
Beziehungsmarketing
25,791
Hochschule
24,424
Service quality
21,822
Dienstleistungsqualität
21,071
Higher education institution
20,293
Qualitätsmanagement
16,949
Quality management
15,264
Konsumentenverhalten
11,580
Customer satisfaction
9,585
Kundenzufriedenheit
9,344
Deutschland
7,008
Germany
5,866
Theorie
5,511
Theory
5,445
USA
4,911
United States
4,698
Studierende
4,116
Students
4,079
Studium
3,892
University education
3,789
Brand management
2,968
Markenführung
2,964
Lieferantenmanagement
2,731
Supplier relationship management
2,727
Wirtschaftsprüfung
2,714
Financial audit
2,701
Krankenhaus
2,434
Product quality
2,407
Social Web
2,401
Social web
2,399
Produktqualität
2,396
Hospital
2,341
Innovation
2,294
Forschungskooperation
2,274
Research collaboration
2,252
Electronic Commerce
2,231
E-commerce
2,191
Brand image
2,172
more ...
less ...
Online availability
All
Undetermined
5,951
Free
1,948
Type of publication
All
Article
9,791
Book / Working Paper
1,862
Journal
3
Type of publication (narrower categories)
All
Article in journal
9,146
Aufsatz in Zeitschrift
9,146
Aufsatz im Buch
496
Book section
496
Hochschulschrift
293
Graue Literatur
257
Non-commercial literature
257
Thesis
225
Arbeitspapier
178
Working Paper
178
Conference paper
91
Konferenzbeitrag
91
Collection of articles of several authors
86
Sammelwerk
86
research-article
67
Aufsatzsammlung
60
Bibliografie enthalten
26
Bibliography included
26
Case study
23
Fallstudie
23
Konferenzschrift
22
Collection of articles written by one author
15
Lehrbuch
15
Sammlung
15
Handbook
14
Handbuch
14
Textbook
12
conceptual-paper
12
Conference proceedings
10
Reprint
9
Glossar enthalten
7
Glossary included
7
Ratgeber
7
Guidebook
6
Festschrift
4
review-article
4
Mehrbändiges Werk
3
Multi-volume publication
3
Systematic review
3
review
3
more ...
less ...
Language
All
English
11,131
German
522
French
4
Czech
1
Finnish
1
Italian
1
Dutch
1
Polish
1
Swedish
1
more ...
less ...
Author
All
Han, Heesup
59
Mattila, Anna S.
41
Hollebeek, Linda D.
35
Usman, Osly
33
Verhoef, Peter C.
28
Kumar, V.
24
Prentice, Catherine
24
Loureiro, Sandra Maria Correia
23
Ahn, Jiseon
21
Klaus, Philipp
21
Bang, Nguyen
20
Huber, Frank
20
Hyun, Sunghyup Sean
20
Rather, Raouf Ahmad
20
Bilgihan, Anil
19
Grewal, Dhruv
19
Wong, IpKin Anthony
19
Balaji, M. S.
18
Gustafsson, Anders
18
Line, Nathaniel D.
18
McColl-Kennedy, Janet R.
18
So, Kevin Kam Fung
18
Hanks, Lydia
17
Herrmann, Andreas
16
Khan, Imran
16
Sreejesh, S.
16
Wangenheim, Florian von
16
Aksoy, Lerzan
15
Blut, Markus
15
Gil Saura, Irene
15
Lemon, Katherine N.
15
Mittal, Vikas
15
Quach, Sara
15
Roy, Sanjit
15
Schramm-Klein, Hanna
15
Schumann, Jan Hendrik
15
Swoboda, Bernhard
15
Vrontis, Demetris
15
Bauer, Hans H.
14
Foscht, Thomas
14
more ...
less ...
Institution
All
American Marketing Association
8
Springer Fachmedien Wiesbaden
8
IGI Global
5
National Bureau of Economic Research
3
Völkerbund / Sub-Committee of Experts for the Unification of Customs Tariff Nomenclature
3
Friedrich-Schiller-Universität Jena
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
Springer-Verlag GmbH
2
University of Madras / Department of Commerce
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
AMA Summer Academic Conference <2021, Online>
1
AMA Summer Academic Conference <2023, San Francisco, Calif.>
1
AMA Summer Academic Conference: Bridging Gaps Marketing in an Age of Disruption <2020, Online>
1
AMA Winter Academic Conference <2020, San Diego, Calif.>
1
AMA Winter Academic Conference <2024, Online>
1
AMA Winter Academic Conference <2024, Saint Pete Beach, Fla.>
1
Bertelsmann Stiftung
1
Christian-Albrechts-Universität zu Kiel
1
Christian-Albrechts-Universität zu Kiel / Institut für Agrarökonomie
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Customs Co-operation Council
1
Deutschland / Bundeswehr / Universität Hamburg
1
Edward Elgar Publishing
1
Erasmus Research Institute of Management
1
Eric Cuvillier <Firma>
1
European Association of Agricultural Economists
1
European Marketing Academy
1
Fraunhofer-Informationszentrum Raum und Bau
1
Gesellschaft für Ökologische Kommunikation mbH
1
GfK Nürnberg, Gesellschaft für Konsum-, Markt- und Absatzforschung
1
Graduate School of Business Administration
1
Haufe-Lexware GmbH & Co. KG
1
INSEAD
1
Institut für Markt- und Distributionsforschung <Köln>
1
Institutet för Ekonomisk Forskning <Lund>
1
Intergovernmental Maritime Consultative Organization
1
International Conference on Advances in National Brand and Private Label Marketing <11., 2024, Oxford>
1
Kanada / Department of Industry, Trade and Commerce
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
556
Journal of business research : JBR
417
International journal of hospitality management
308
The journal of services marketing
165
International journal of contemporary hospitality management
118
Journal of hospitality marketing & management
114
Journal of travel and tourism marketing
107
The journal of product & brand management
99
Cogent business & management
98
The service industries journal
95
Journal of the Academy of Marketing Science
91
Psychology & marketing
89
Asia Pacific journal of marketing and logistics
86
The journal of brand management : an international journal
85
Services marketing quarterly
83
Journal of retailing
80
Journal of strategic marketing
77
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
76
Journal of service management
71
Tourism management : research, policies, practice
71
Journal of service research : JSR
68
European journal of marketing : EJM
64
Marketing intelligence & planning
64
International journal of retail & distribution management
61
The international review of retail, distribution and consumer research
61
Industrial marketing management : the international journal for industrial and high-tech firms
60
International journal of electronic marketing and retailing : IJEMR
57
Journal of marketing
57
Service business
57
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
55
International journal of retail and distribution management
53
The international journal of bank marketing : IJBM
52
International journal of internet marketing and advertising : IJIMA
50
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
49
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
48
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
48
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
47
Technological forecasting & social change : an international journal
45
Journal of internet commerce
43
SpringerLink / Bücher
43
more ...
less ...
Source
All
ECONIS (ZBW)
11,567
Other ZBW resources
88
BASE
1
Showing
1
-
10
of
11,656
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Kundenorientierte Qualitätsdimensionen der Anlageberatungsdienstleistung : ein aktivierungstheoretisch motiviertes Instrumentarium zur Operationalisierung kundenorientierter Qualit...
Holzapfel, Bernd
-
1998
Persistent link: https://www.econbiz.de/10001399084
Saved in:
2
Kulturabhängiges Qualitätserleben direkter Kunde-Mitarbeiter-Kommunikation
Mang, Paul
-
1998
Persistent link: https://www.econbiz.de/10012699714
Saved in:
3
Internet-banking customer analysis based on perceptions of service quality in Taiwan
Liang, Chih-Chin
;
Wu, Pei-Ching
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 550-568
Persistent link: https://www.econbiz.de/10011305706
Saved in:
4
High customer service quality in the beauty service design
Iijima, Masaki
;
Azuma, Kentaro
- In:
International journal of services technology and management
21
(
2015
)
1/2/3
,
pp. 72-82
Persistent link: https://www.econbiz.de/10011442748
Saved in:
5
A study of customer care and satisfaction towards hotel service quality
Hung, Li-Mei
;
Chen, Chien-Chou
- In:
International journal of electronic customer …
7
(
2013
)
3/4
,
pp. 161-172
Persistent link: https://www.econbiz.de/10010396379
Saved in:
6
Assessing the effects of service quality, experience value, relationship quality on behavioral intentions
Van Dat Tran
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
3
,
pp. 167-175
Persistent link: https://www.econbiz.de/10012667337
Saved in:
7
A study on the analysis of customer expectation for service quality in auto agencies
Gayathri, S.
;
Rajasankar, S.
- In:
International journal of applied business and economic …
17
(
2019
)
2
,
pp. 33-38
Persistent link: https://www.econbiz.de/10012495659
Saved in:
8
Redefining service quality scale with customer experience quality scale : a critical review
Gupta, Atul
- In:
International journal of services and operations management
25
(
2016
)
1
,
pp. 48-64
Persistent link: https://www.econbiz.de/10011593379
Saved in:
9
The effect of website design quality and service quality toward repurchase intention in the e-commerce industry : a cross-continental analysis
Wilson, Nicholas
;
Keni, Keni
;
Tan, Pauline Henriette …
- In:
Gadjah Mada international journal of business
21
(
2019
)
2
,
pp. 187-222
Persistent link: https://www.econbiz.de/10012106901
Saved in:
10
Mediation effect of service quality between service innovation and customer word-of-mouth in Indian higher education system
Manohar, Sridhar
- In:
International journal of business excellence
16
(
2018
)
2
,
pp. 127-148
Persistent link: https://www.econbiz.de/10011966946
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
