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~subject:"Consumer behaviour"
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Subject
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Consumer behaviour
Konsumentenverhalten
37
Beziehungsmarketing
33
Relationship marketing
33
Customer experience
20
Customer satisfaction
17
Dienstleistungsqualität
17
Service quality
17
Kundenzufriedenheit
14
Internet marketing
7
Luxury goods
7
Luxusgüter
7
Online-Marketing
7
Einzelhandel
6
Führungskräfte
6
Managers
6
Retail trade
6
Emotion
5
Marketing management
5
Marketingmanagement
5
Service experience
5
Social Web
5
Social web
5
Strategic management
5
Strategisches Management
5
Strategy
5
USA
5
United States
5
customer experience
5
CEO
4
Corporate Social Responsibility
4
Corporate social irresponsibility
4
Corporate social responsibility
4
Customer experience management
4
Customer experience quality
4
E-commerce
4
Firm performance
4
Information management
4
Informationsmanagement
4
Internet
4
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Online availability
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Undetermined
27
Type of publication
All
Article
37
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
36
Aufsatz in Zeitschrift
36
research-article
1
Language
All
English
38
Author
All
Klaus, Philipp
30
Maklan, Stan
8
Kuppelwieser, Volker
7
Bang, Nguyen
4
Antonetti, Paolo
3
Manthiou, Aikaterini
3
Jüttner, Uta
2
MacDonald, Emma K.
2
Peppard, Joe
2
Tarquini-Poli, Annalisa
2
Windler, Katharina
2
Boujena, Othman
1
Buonamassa, Daniela
1
Butler, Patrick
1
Campbell, Jeffrey
1
Chen, Cheng-Hao
1
Contreras Ramirez, Germán
1
De Keyser, Arne
1
Friman, Margareta
1
Gorgoglione, Michele
1
Gustafsson, Anders
1
Heinonen, Kristina
1
Hickman, Ellie
1
Hollebeek, Linda D.
1
Imhof, Gustavo
1
Jaakkola, Elina
1
Keiningham, Timothy
1
Kelleher, Carol
1
Lemon, Katherine N.
1
McColl-Kennedy, Janet R.
1
Michel, Stefan
1
Panniello, Umberto
1
Park, Jungkun
1
Perks, Helen
1
Radnor, Zoe Jane
1
Rosenbaum, Mark
1
Schaffner, Dorothea
1
Simkin, Lyndon
1
Verleye, Katrien
1
Wetzels, Martin
1
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Published in...
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Journal of retailing and consumer services
10
The journal of services marketing
5
Journal of service research
3
International journal of market research
2
Journal of business ethics : JOBE
2
Journal of business research : JBR
2
California management review
1
Cranfield School of Management working paper series
1
European journal of marketing
1
European journal of marketing : EJM
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of market research : JMRS ; the journal of the Market Research Society
1
International marketing review
1
Journal of Service Management
1
Journal of direct, data and digital marketing practice : the international journal of the Institute of Direct Marketing
1
Journal of service management
1
Journal of travel and tourism marketing
1
The international journal of bank marketing : IJBM
1
The journal of product & brand management
1
The service industries journal
1
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ECONIS (ZBW)
37
Other ZBW resources
1
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1
EXQ : a multiple-item scale for assessing service experience
Klaus, Philipp
;
Maklan, Stan
- In:
Journal of service management
23
(
2012
)
1
,
pp. 5-33
Persistent link: https://www.econbiz.de/10009534370
Saved in:
2
Customer experience : are we measuring the right things?
Maklan, Stan
;
Klaus, Philipp
- In:
International journal of market research : JMRS ; the …
53
(
2011
)
6
,
pp. 771-792
Persistent link: https://www.econbiz.de/10010217547
Saved in:
3
Towards practical relevance : delivering superior firm performance through digital customer experience strategies
Klaus, Philipp
- In:
Journal of direct, data and digital marketing practice …
15
(
2013/14
)
4
,
pp. 306-316
Persistent link: https://www.econbiz.de/10010385968
Saved in:
4
The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)
Klaus, Philipp
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 443-457
Persistent link: https://www.econbiz.de/10010198163
Saved in:
5
Luxury patient experience (LPX) : review, conceptualization, and future research directions
Klaus, Philipp
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 87-98
Persistent link: https://www.econbiz.de/10011848030
Saved in:
6
Customer service experiences : developing and applying a sequential incedent laddering technique
Jüttner, Uta
;
Schaffner, Dorothea
;
Windler, Katharina
; …
- In:
European journal of marketing : EJM
47
(
2013
)
5/6
,
pp. 738-768
Persistent link: https://www.econbiz.de/10009763998
Saved in:
7
Feelings that make a difference : how guilt and pride convince consumers of the effectiveness of sustainable consumption choices
Antonetti, Paolo
;
Maklan, Stan
- In:
Journal of business ethics : JOBE
124
(
2014
)
1
,
pp. 117-134
Persistent link: https://www.econbiz.de/10010424760
Saved in:
8
A better way to manage customer experience : lessons from the Royal Bank of Scotland
Maklan, Stan
;
Antonetti, Paolo
;
Whitty, Steve
- In:
California management review
59
(
2017
)
2
,
pp. 92-115
Persistent link: https://www.econbiz.de/10011697214
Saved in:
9
Identifying the right solution customers : a managerial methodology
Windler, Katharina
;
Jüttner, Uta
;
Michel, Stefan
; …
- In:
Industrial marketing management : the international …
60
(
2017
),
pp. 173-186
Persistent link: https://www.econbiz.de/10011672093
Saved in:
10
Identity bias in negative word of mouth following irresponsible corporate behavior : a research model and moderating effects
Antonetti, Paolo
;
Maklan, Stan
- In:
Journal of business ethics : JOBE
149
(
2018
)
4
,
pp. 1005-1023
Persistent link: https://www.econbiz.de/10011867329
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