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The impact of work-leisure facilitation on employees' turnover intentions : the perspective of positive emotions
Wang, Feng; Zhang, Zihui; Shi, Wendian - In: Chinese management studies 18 (2024) 3, pp. 714-733
Persistent link: https://www.econbiz.de/10014553863
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Lone wolf tendency and ethical behaviors in sales : examining the roles of perceived supervisor support and salesperson self-efficacy
Lussier, Bruno; Chaker, Nawar N.; Hartmann, Nathaniel N.; … - In: Industrial marketing management : the international … 104 (2022), pp. 304-316
Persistent link: https://www.econbiz.de/10013326927
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The customer is often wrong : investigating the influence of customer failures and apologies on frontline service employee well-being
Robertson, Nichola; Rotman, Jeffrey; MacQuilken, Lisa; … - In: Psychology & marketing 40 (2023) 4, pp. 825-844
Persistent link: https://www.econbiz.de/10014290864
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A bigger challenge : types of perceived corporate hypocrisy in employees and their resulting attitudes and turnover intentions
Goswami, Saheli - In: Journal of organizational effectiveness : people and … 9 (2022) 3, pp. 471-488
Persistent link: https://www.econbiz.de/10013286282
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Impact of customer orientation on turnover intention : mediating role of emotional labour
Wu, Xue; Shie, An-Jin; Gordon, David - In: International journal of organizational analysis 25 (2017) 5, pp. 909-927
Persistent link: https://www.econbiz.de/10011812811
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Exploring the customer's intention to switch firms : the role of customer-related antecedents
Revilla Camacho, Maria Angeles; Vega Vázquez, Manuela; … - In: Psychology & marketing 34 (2017) 11, pp. 1039-1049
Persistent link: https://www.econbiz.de/10011770811
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Examining the linkages between employee brand love, affective commitment, positive word-of-mouth, and turnover intentions : a social identity theory perspective
Mittal, Shweta; Gupta, Vishal; Motiani, Manoj - In: IIMB management review 34 (2022) 1, pp. 7-17
Persistent link: https://www.econbiz.de/10014266971
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Antecedents of mandatory customer participation in service encounters : an empirical study
Chen, Sandy C.; Raab, Carola; Tanford, Sarah - In: International journal of hospitality management 46 (2015), pp. 65-75
Persistent link: https://www.econbiz.de/10011301996
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Perceived customer showrooming behavior and the effect on retail salesperson self-efficacy and performance
Rapp, Adam; Baker, Thomas L.; Bachrach, Daniel G.; … - In: Journal of retailing 91 (2015) 2, pp. 358-369
Persistent link: https://www.econbiz.de/10011309647
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Determinants of young consumers' intention to use internet banking services in India
Bashir, Irfan; Madhavaiah, C. - In: Vision : the journal of business perspective 18 (2014) 3, pp. 153-163
Persistent link: https://www.econbiz.de/10011334757