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~subject:"Customer experience"
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Guest editorial: The road back...
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Subject
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Customer experience
Beziehungsmarketing
44
Relationship marketing
44
Consumer behaviour
42
Dienstleistungsqualität
40
Service quality
40
Konsumentenverhalten
38
Customer satisfaction
27
Services
27
Dienstleistung
25
Kundenzufriedenheit
25
Dienstleistungssektor
23
Innovation
23
Service industry
23
Sweden
22
Schweden
21
Service-dominant logic
20
Service-Dominant Logic
18
Kundenintegration
17
Service innovation
17
Customer integration
16
Betriebliche Wertschöpfung
15
Value creation
15
Innovationsmanagement
12
Dienstleistungsinnovation
11
Customer service
10
Innovation management
10
Kundenservice
10
Nachhaltige Entwicklung
9
Sustainable development
9
Business services
8
Customer value
8
Dienstleistungsmanagement
8
Dienstleistungsmarketing
8
Kundenwert
8
Luxury goods
8
Luxusgüter
8
Service experience
8
Service management
8
Theorie
8
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Online availability
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Undetermined
22
Free
1
Type of publication
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Article
27
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Article in journal
20
Aufsatz in Zeitschrift
20
research-article
5
conceptual-paper
2
Language
All
English
27
Author
All
Klaus, Philipp
19
Edvardsson, Bo
7
Kuppelwieser, Volker
4
McColl-Kennedy, Janet R.
3
Tarquini-Poli, Annalisa
3
Tronvoll, Bård
3
Andreassen, Tor Wallin
2
Buonamassa, Daniela
2
Colurcio, Maria
2
Friman, Margareta
2
Gorgoglione, Michele
2
Gustafsson, Anders
2
Jaakkola, Elina
2
Kristensson, Per
2
Lervik-Olsen, Line
2
Maull, Roger S.
2
Panniello, Umberto
2
Perks, Helen
2
Ponsignon, Frederic
2
Radnor, Zoe Jane
2
Åkesson, Maria
2
Alawad, Nawal Ahmed Mostafa
1
Anders Gustafsson and Professor Roderick J. Brodie, Professor
1
Andy Neely, Professor
1
Bang, Nguyen
1
Elina Jaakkola, Anu Helkkula and Dr Leena Aarikka-Stenroos, Dr
1
Firth, Robert
1
Han, Spring H.
1
Heinonen, Kristina
1
Hickman, Ellie
1
Irene C.L. Ng, Professor
1
Klaus, Phil
1
Lee, Jungwoo
1
Manthiou, Aikaterini
1
McColl-Kennedy, Janet R
1
Min Choo, Zhi
1
Ng, Gloria
1
Nguyen, Bang
1
Parasuraman, A
1
Parasuraman, A.
1
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Published in...
All
Journal of retailing and consumer services
6
Journal of Service Management
3
Journal of service management
3
The journal of services marketing
3
Journal of Services Marketing
2
Journal of business research : JBR
2
European journal of marketing
1
International Journal of Bank Marketing
1
International Journal of Quality and Service Sciences
1
International marketing review
1
Marketing theory
1
The international journal of bank marketing : IJBM
1
The journal of product & brand management
1
Tourism management perspectives : TMP
1
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ECONIS (ZBW)
20
Other ZBW resources
7
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1
Where is customer experience (CX) research heading? : a personal commentary
Klaus, Philipp
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 700-705
Persistent link: https://www.econbiz.de/10014314392
Saved in:
2
The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)
Klaus, Philipp
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 443-457
Persistent link: https://www.econbiz.de/10010198163
Saved in:
3
Experience co-creation in financial services : an empirical exploration
Ponsignon, Frederic
;
Klaus, Philipp
;
Maull, Roger S.
- In:
Journal of service management
26
(
2015
)
2
,
pp. 295-320
Persistent link: https://www.econbiz.de/10011401343
Saved in:
4
Fresh perspectives on customer experience
McColl-Kennedy, Janet R.
;
Gustafsson, Anders
;
Jaakkola, …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 430-435
Persistent link: https://www.econbiz.de/10011418250
Saved in:
5
Are you providing the "right" customer experience? : the case of Banca Popolare di Bari
Klaus, Philipp
;
Gorgoglione, Michele
;
Buonamassa, Daniela
; …
- In:
The international journal of bank marketing : IJBM
31
(
2013
)
7
,
pp. 506-528
Persistent link: https://www.econbiz.de/10010200806
Saved in:
6
What matters most to ultra-high-net-worth individuals? : exploring the UHNWI luxury customer experience (ULCX)
Klaus, Philipp
- In:
The journal of product & brand management
31
(
2022
)
3
,
pp. 368-376
Persistent link: https://www.econbiz.de/10013164342
Saved in:
7
Lifestyle of the rich and famous : exploring the ultra-high net-worth individuals' customer experience (UHCX)
Klaus, Philipp
;
Tarquini-Poli, Annalisa
;
Alawad, Nawal …
- In:
Journal of business research : JBR
147
(
2022
),
pp. 49-58
Persistent link: https://www.econbiz.de/10013271464
Saved in:
8
Measuring customer experience quality : the EXQ scale revisited
Kuppelwieser, Volker
;
Klaus, Philipp
- In:
Journal of business research : JBR
126
(
2021
),
pp. 624-633
Persistent link: https://www.econbiz.de/10012494329
Saved in:
9
Beyond good and bad : challenging the suggested role of emotions in customer experience (CX) research
Manthiou, Aikaterini
;
Hickman, Ellie
;
Klaus, Philipp
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012305348
Saved in:
10
The end of the world as we know it? : the influence of online channels on the luxury customer experience
Klaus, Philipp
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012305877
Saved in:
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