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~subject:"Customer loyalty"
~subject:"Social Web"
~subject:"customer satisfaction"
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Customer loyalty
Social Web
customer satisfaction
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967
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Rennhak, Carsten
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7
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IGI Global
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INTARGIA Managementberatung GmbH
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ISM University of Management and Economics
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Springer International Publishing
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Journal of Services Marketing
75
International Journal of Bank Marketing
54
Journal of Consumer Marketing
53
Journal of retailing and consumer services
45
European Journal of Marketing
40
International Journal of Retail & Distribution Management
34
Journal of Product & Brand Management
25
International Journal of Contemporary Hospitality Management
24
Marketing Intelligence & Planning
24
Strategic Direction
22
Journal of business research : JBR
21
Journal of Service Management
13
Strategy & Leadership
13
International journal of contemporary hospitality management
12
The TQM journal : the international review of organizational improvement
11
The international journal of bank marketing : IJBM
11
Asia Pacific Journal of Marketing and Logistics
10
International journal of hospitality management
10
Journal of Business & Industrial Marketing
10
Munich Business School - Publications
10
International Journal of Quality & Reliability Management
9
Management Decision
9
Munich Business School Working Paper
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The TQM Journal
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Asia Pacific journal of marketing and logistics
8
Cogent business & management
8
Journal of the Academy of Marketing Science
8
Service business
8
The TQM Magazine
8
International journal of quality & reliability management
7
Management Research Review
7
The journal of services marketing
7
Australasian marketing journal
6
Cogent Business & Management
6
Industrial Management & Data Systems
6
International journal of quality and service sciences
6
Journal of Fashion Marketing and Management: An International Journal
6
Journal of Islamic marketing
6
Journal of financial services marketing
6
Journal of service management
6
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Other ZBW resources
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ECONIS (ZBW)
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RePEc
64
USB Cologne (business full texts)
42
BASE
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EconStor
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USB Cologne (EcoSocSci)
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1
Understanding satisfied and dissatisfied hotel customers : text mining of online hotel reviews
Berezina, Katerina
;
Bilgihan, Anil
;
Cobanoglu, Cihan
; …
- In:
Journal of hospitality marketing & management
25
(
2016
)
1/2
,
pp. 1-24
Persistent link: https://www.econbiz.de/10011453950
Saved in:
2
An investigation of Facebook boredom phenomenon among college students
Yazdanparast, Atefeh
;
Joseph, Mathew
;
Qureshi, Anita
- In:
Young consumers : insight and ideas for responsible …
16
(
2015
)
4
,
pp. 468-480
Persistent link: https://www.econbiz.de/10011522185
Saved in:
3
Why do consumers stay when things are bad and leave when things are good?
Leisen Pollack, Birgit
- In:
Journal of relationship marketing : innovations & …
13
(
2014
)
3
,
pp. 191-206
Persistent link: https://www.econbiz.de/10010490480
Saved in:
4
Sound and fury : digital vigilantism as a form of consumer voice
Legocki, Kimberly V.
;
Walker, Kristen L.
;
Kiesler, Tina
- In:
Journal of public policy & marketing
39
(
2020
)
2
,
pp. 169-187
Persistent link: https://www.econbiz.de/10012534281
Saved in:
5
The determinants of approval of online consumer revenge
Ribeiro, Gisele de Campos
;
Butori, Raphaëlle
;
Le …
- In:
Journal of business research : JBR
88
(
2018
),
pp. 212-221
Persistent link: https://www.econbiz.de/10011869708
Saved in:
6
The interaction effects of social norms and
dissatisfaction
toward drinking on willingness to visit and comment on binge drinking prevention Facebook
Lee, Yoon-Joo
;
Ahn, Hoyoung
- In:
Journal of promotion management : JPM
23
(
2017
)
6
,
pp. 813-833
Persistent link: https://www.econbiz.de/10011799611
Saved in:
7
Sentimental analysis of Facebook reviews : does hospitality matter in senior living?
Zhong, Yun Ying
;
Zhang, Tingting
;
Ronzoni, Giulio
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014334428
Saved in:
8
How do customers' SNS participation activities impact on customer equity drivers and customer loyalty? : focus on the SNS services of a global SPA brand
Chae, Heeju
;
Ko, Eunju
;
Han, Jinghe
- In:
Journal of global scholars of marketing science : …
25
(
2015
)
2
,
pp. 122-141
Persistent link: https://www.econbiz.de/10011302923
Saved in:
9
Customer satisfaction and loyalty : a case study from the banking sector
Rahman, Hasebur
- In:
Central European business review : CEBR
2
(
2013
)
4
,
pp. 15-23
Persistent link: https://www.econbiz.de/10010345391
Saved in:
10
Affective commitment and customer loyalty in crowdsourcing : antecedents, interdependencies, and practical implications
Schulten, Matthias Bernhard
;
Schaefer, Fabian
- In:
The international review of retail, distribution and …
25
(
2015
)
5
,
pp. 516-528
Persistent link: https://www.econbiz.de/10011534176
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