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Trust in relationships with agri-food distribution

Ouhna, Laila - In: New insights on trust in business-to-business …, (pp. 103-119). 2019

Persistent link: https://www.econbiz.de/10012405544

Understanding the repurchase abandonment process of consumers in the online environment : integrating dissatisfaction and distrust

Kim, Jin Baek - In: Journal of internet commerce 12 (2013) 1/4, pp. 154-194

Persistent link: https://www.econbiz.de/10010248472

The enhancing effect of overconfidence on subsequent learning performance : potential mediation effects of dissatisfaction and effort

Bi, Yanling; Liu, Pei; Li, Shu; Zhang, Baoshan - In: Journal of behavioral decision making 30 (2017) 2, pp. 555-568

Persistent link: https://www.econbiz.de/10011634851

Justice, dissatisfaction, and public confidence in the e-governance

Cho, Yoon Cheong - 2014

administration. However, the relationship of perceived fairness, or justice, to dissatisfaction with electronic adoption in e …, dissatisfaction, willingness to complain, satisfaction with complaint handling, and public confidence in the context of e … justice, were positively associated with dissatisfaction, and the effects of interactional justice were stronger than those of …

Persistent link: https://www.econbiz.de/10012182241

The relationship continuity model and customer loyalty in the banking industry : a case study of the maskan bank of Iran

Faryabi, Mohammad; Sadeghzadeh, Kousar; Zakeri, Abdolnaser - In: Journal of relationship marketing : innovations & … 14 (2015) 1, pp. 37-52

Persistent link: https://www.econbiz.de/10011289287

Exploring the antecedents of hotel customer loyalty : a social identity perspective

Martínez García de Leaniz, Patricia; Rodríguez del … - In: Journal of hospitality marketing & management 24 (2015) 1/2, pp. 1-23

Persistent link: https://www.econbiz.de/10010526384

How can social networking sites help build customer loyalty? : an empirical investigation

Chang, Chun-Ming; Hsu, Meng-Hsiang; Lee, Yi-Jung - In: Total quality management & business excellence : an … 27 (2016) 1/2, pp. 111-123

Persistent link: https://www.econbiz.de/10011555102

The role of consumer confidence in creating customer loyalty

Ou, Yi-chun; Vries, Lisette de; Wiesel, Thorsten; … - In: Journal of service research : JSR 17 (2014) 3, pp. 339-354

Persistent link: https://www.econbiz.de/10010393226

Relationship marketing in customer loyalty of commercial galleries in times of COVID-19

Cano, Luz; Castro, Djanira; Vicente-Ramos, Wagner - In: Verslas : teorija ir praktika : Vilniaus Gedimino … 22 (2021) 2, pp. 426-435

The main objective of the study is to determine the level of dependence between relationship marketing and the level of customer loyalty to the brand. The study was conducted through a quantitative approach using the CAWI method. Relationships were determined by several factors. The loyalty...

Persistent link: https://www.econbiz.de/10012888387

The important role of ethical behavior in improving customer loyalty

I Gede Riana - In: Human systems management : HSM 40 (2021) 3, pp. 379-394

Persistent link: https://www.econbiz.de/10012603750

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