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~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
83,505
Konsumentenverhalten
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Japan
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39,797
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33,463
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57
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22
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19
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17
Prentice, Catherine
17
Hyun, Sunghyup Sean
16
Prayag, Girish
16
Aksoy, Lerzan
15
Frank, Björn
15
Gil Saura, Irene
14
Gustafsson, Anders
14
Söderlund, Magnus
14
Enkawa, Takao
13
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Prybutok, Victor R.
13
Rather, Raouf Ahmad
13
Balaji, M. S.
12
Keiningham, Timothy
12
Klaus, Philipp
12
Mittal, Vikas
12
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12
Blut, Markus
11
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11
Qu, Hailin
11
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11
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11
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10
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10
Barnes, Donald C.
10
Chua, Bee-Lia
10
Ha, Hong Youl
10
Kim, Jinkyung Jenny
10
Quach, Sara
10
Sparks, Beverley
10
Sreejesh, S.
10
Verhoef, Peter C.
10
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9
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Ernst-Moritz-Arndt-Universität Greifswald
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
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Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
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1
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1
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1
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1
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Journal of retailing and consumer services
328
International journal of hospitality management
205
Journal of business research : JBR
165
The journal of services marketing
107
Journal of hospitality marketing & management
98
Journal of travel and tourism marketing
92
International journal of contemporary hospitality management
79
Cogent business & management
74
Tourism management : research, policies, practice
68
The service industries journal
59
Services marketing quarterly
58
Psychology & marketing
53
Asia Pacific journal of marketing and logistics
50
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
48
Service business
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
46
International journal of electronic marketing and retailing : IJEMR
42
Journal of strategic marketing
42
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
42
Journal of service management
41
Journal of service research : JSR
38
Tourism management perspectives : TMP
38
The international journal of bank marketing : IJBM
35
European journal of marketing : EJM
34
Journal of Services Marketing
34
The international review of retail, distribution and consumer research
33
Journal of Islamic marketing
30
Journal of hospitality and tourism insights
30
International journal of quality and service sciences
28
International journal of retail & distribution management
28
Journal of the Academy of Marketing Science
28
Journal of vacation marketing
28
The TQM journal : the international review of organizational improvement
28
International journal of retail and distribution management
27
Journal of air transport management
27
Marketing intelligence & planning
27
Total quality management & business excellence
27
Tourism analysis : an interdisciplinary tourism & hospitality journal
27
International journal of services, economics and management
26
Journal of Asian finance, economics and business : JAFEB
26
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ECONIS (ZBW)
5,945
Other ZBW resources
186
RePEc
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2
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1
The role of individualism vs. collectivism in the formation of repurchase intent : a cross-industry
comparison
of the effects of cultural and personal values
Frank, Björn
;
Enkawa, Takao
;
Schvaneveldt, Shane J.
- In:
Journal of economic psychology : research in economic …
51
(
2015
),
pp. 261-278
Persistent link: https://www.econbiz.de/10011506906
Saved in:
2
Factors affecting Jordanian consumer loyalty toward cellular phone
brand
Al-Hawary, Sulieman Ibraheem Shelash
;
Harahsheh, Sara …
- In:
International journal of economics and business research
7
(
2014
)
3
,
pp. 349-375
Persistent link: https://www.econbiz.de/10010409321
Saved in:
3
The roles of perceived quality, trust, and satisfaction in predicting
brand
loyalty : the empirical research on automobile brands in Jordan market
Al-Hawary, Sulieman Ibraheem Shelash
- In:
International journal of business excellence
6
(
2013
)
6
,
pp. 656-686
Persistent link: https://www.econbiz.de/10010234738
Saved in:
4
A
brand
like a friend : how
brand
likeability influences
brand
perception
Ohlwein, Martin
;
Bruno, Pascal
- In:
International journal of market research
64
(
2022
)
3
,
pp. 295-305
Persistent link: https://www.econbiz.de/10013257982
Saved in:
5
Young consumers' loyalty towards premium and non-premium shoe brands
Singh, Pankaj Kumar
;
Swain, Swapnarag
;
Ahmad, Anees
; …
- In:
International journal of business innovation and …
26
(
2021
)
4
,
pp. 424-442
Persistent link: https://www.econbiz.de/10012798605
Saved in:
6
An integrated model of social media
brand
love : mediators of
brand
attitude and consumer satisfaction
Arghashi, Vahideh
;
Bozbay, Zehra
;
Karami, Azhdar
- In:
Journal of relationship marketing : innovations and …
20
(
2021
)
4
,
pp. 319-348
Persistent link: https://www.econbiz.de/10012695107
Saved in:
7
The effect of sponsor's
brand
on consumer-
brand
relationship in sport sponsorship
Lee, Jung-Yong
;
Jin, ChangHyun
- In:
Global business and finance review
24
(
2019
)
1
,
pp. 27-43
Persistent link: https://www.econbiz.de/10012005159
Saved in:
8
Conceptualizing, validating, and managing
brand
equity for tourist satisfaction
Liu, Chih-Hsing
;
Fang, Yen-Po
- In:
Journal of hospitality & tourism research : JHTR ; the …
42
(
2018
)
6
,
pp. 960-978
Persistent link: https://www.econbiz.de/10011917484
Saved in:
9
The moderating role of technology anxiety on
brand
service quality,
brand
image and their relation to
brand
loyalty
Syahida Abd Aziz
;
Muhammad Shahar Jusoh
;
Amlus, …
- In:
International journal of internet marketing and …
12
(
2018
)
3
,
pp. 270-289
Persistent link: https://www.econbiz.de/10011918364
Saved in:
10
Influencing factors of
brand
perception on consumers' repurchase intention : an examination of online apparel shopping
Aslam, Wajeeha
;
Ham, Marija
;
Farhat, Kashif
- In:
Management : journal of contemporary management issues
23
(
2018
)
2
,
pp. 87-102
Persistent link: https://www.econbiz.de/10012146994
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