//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Customer satisfaction"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
L' orientation vers le marché...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Customer satisfaction
Bank
65,250
Schweiz
42,587
Relationship marketing
26,376
Beziehungsmarketing
25,701
Switzerland
22,104
Deutschland
12,737
Consumer behaviour
9,701
Konsumentenverhalten
9,680
Theorie
9,427
Theory
9,309
Germany
8,684
USA
7,131
United States
6,138
Kundenzufriedenheit
5,781
Kreditgeschäft
5,645
Bank lending
5,439
Bankenregulierung
4,929
Bank regulation
4,916
EU-Staaten
4,883
EU countries
4,792
Welt
4,600
World
4,558
Service quality
4,460
Dienstleistungsqualität
4,449
Finanzsektor
4,423
Financial sector
4,381
Finanzkrise
4,201
Financial crisis
4,119
Schätzung
3,864
Estimation
3,672
Bankrisiko
3,653
Bank risk
3,625
Indien
3,579
Geldpolitik
3,528
India
3,340
Kreditrisiko
3,265
Wettbewerb
3,219
Unternehmenserfolg
3,147
Credit risk
3,144
more ...
less ...
Online availability
All
Undetermined
2,681
Free
1,021
Type of publication
All
Article
4,910
Book / Working Paper
908
Journal
3
Other
1
Type of publication (narrower categories)
All
Article in journal
4,577
Aufsatz in Zeitschrift
4,577
Aufsatz im Buch
269
Book section
269
Hochschulschrift
118
Graue Literatur
96
Non-commercial literature
96
Thesis
90
Arbeitspapier
59
Working Paper
59
Conference paper
43
Konferenzbeitrag
43
research-article
41
Case study
34
Fallstudie
34
Collection of articles of several authors
28
Sammelwerk
28
Aufsatzsammlung
25
Guidebook
16
Ratgeber
16
conceptual-paper
6
Lehrbuch
5
Reprint
5
Textbook
5
Collection of articles written by one author
3
Handbook
3
Handbuch
3
Sammlung
3
review-article
3
Article
2
Bibliografie
2
Conference proceedings
2
Elektronischer Datenträger
2
Fallstudiensammlung
2
Interview
2
Konferenzschrift
2
case-report
2
Accompanied by computer file
1
Bibliografie enthalten
1
Bibliography included
1
more ...
less ...
Language
All
English
5,468
German
352
Undetermined
2
French
1
Italian
1
Author
All
Han, Heesup
33
Homburg, Christian
22
Svensson, Göran
21
Mattila, Anna S.
20
Prentice, Catherine
19
Gil Saura, Irene
15
Aksoy, Lerzan
14
Gustafsson, Anders
14
Mittal, Vikas
14
Hyun, Sunghyup Sean
13
Usman, Osly
13
Wong, IpKin Anthony
13
Bilgihan, Anil
12
Bruhn, Manfred
12
Kim, Wansoo
12
Klaus, Philipp
12
Rather, Raouf Ahmad
12
Stock-Homburg, Ruth
12
Balaji, M. S.
11
Blut, Markus
11
Evanschitzky, Heiner
11
Keiningham, Timothy
11
Loureiro, Sandra Maria Correia
11
Quach, Sara
11
Roberts-Lombard, Mornay
11
So, Kevin Kam Fung
11
Wieseke, Jan
11
Bang, Nguyen
10
Barnes, Donald C.
10
McColl-Kennedy, Janet R.
10
Ringle, Christian M.
10
Töpfer, Armin
10
Van Vaerenbergh, Yves
10
Casidy, Riza
9
Grégoire, Yany
9
Izogo, Ernest Emeka
9
Jang, Soocheong
9
Khan, Imran
9
Larivière, Bart
9
Park, Jungkun
9
more ...
less ...
Institution
All
Springer Fachmedien Wiesbaden
5
Harvard Graduate School of Business Administration
2
National Bureau of Economic Research
2
Books on Demand GmbH <Norderstedt>
1
Conference Board
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dpunkt.Verlag <Heidelberg>
1
Eric Cuvillier <Firma>
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Freie Universität Berlin
1
Hochschule Luzern / Wirtschaft
1
IGI Global
1
International Conference on Services Management <North Cyprus)>
1
Ludwig-Maximilians-Universität München
1
Nomos Verlagsgesellschaft
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer-Verlag GmbH
1
Steinbeis-Stiftung für Wirtschaftsförderung
1
Tartu Ülikool
1
Technische Universität Dresden
1
Walter de Gruyter GmbH & Co. KG
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
261
International journal of hospitality management
147
Journal of business research : JBR
143
The journal of services marketing
108
The service industries journal
70
Journal of hospitality marketing & management
65
Journal of travel and tourism marketing
59
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
55
Tourism management : research, policies, practice
55
International journal of contemporary hospitality management
53
Cogent business & management
52
The international journal of bank marketing : IJBM
52
Services marketing quarterly
45
Journal of service research : JSR
44
Journal of service management
43
Service business
43
Journal of strategic marketing
42
Asia Pacific journal of marketing and logistics
41
Industrial marketing management : the international journal for industrial and high-tech firms
36
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
36
The TQM journal : the international review of organizational improvement
36
The journal of business & industrial marketing
36
Journal of the Academy of Marketing Science
33
International journal of electronic customer relationship management : IJECRM
32
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Psychology & marketing
31
International journal of electronic marketing and retailing : IJEMR
28
Journal of service research
28
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
26
European journal of marketing : EJM
25
International journal of quality and service sciences
25
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
Journal of retailing
25
Total quality management & business excellence
25
Journal of financial services marketing : JFSM
24
Journal of hospitality and tourism insights
24
Journal of Asian finance, economics and business : JAFEB
23
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
23
International journal of productivity and quality management : IJPQM
22
Journal of marketing
22
more ...
less ...
Source
All
ECONIS (ZBW)
5,765
Other ZBW resources
53
EconStor
2
BASE
1
RePEc
1
Showing
1
-
10
of
5,822
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
An assessment of loyalty of
bank
customers
Aggarwal, Rashmi
- In:
GITAM journal of management : a quarterly publication …
14
(
2016
)
2
,
pp. 79-87
Persistent link: https://www.econbiz.de/10011656294
Saved in:
2
How the personality of retail
bank
customers interferes with the relationship between service quality and loyalty
Al-Hawari, Mohd Ahmad
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
1
,
pp. 41-57
Persistent link: https://www.econbiz.de/10010530075
Saved in:
3
Building brand equity in retail banks : the case of Trinidad and Tobago
Rambocas, Meena
;
Kirpalani, Vishnu M.
;
Simms, Errol A.
- In:
The international journal of bank marketing : IJBM
32
(
2014
)
4
,
pp. 300-320
Persistent link: https://www.econbiz.de/10010387139
Saved in:
4
Customer satisfaction and loyalty : a case study from the banking sector
Rahman, Hasebur
- In:
Central European business review : CEBR
2
(
2013
)
4
,
pp. 15-23
Persistent link: https://www.econbiz.de/10010345391
Saved in:
5
Service fairness and customer behavioural intention : evidence from the Ghanaian banking industry
Narteh, Bedman
- In:
African journal of economic and management studies : AJEMS
7
(
2016
)
1
,
pp. 90-108
Persistent link: https://www.econbiz.de/10011560499
Saved in:
6
Switching barriers' influences on service recovery evaluation in the retail banking industry : construct development and testing
Valenzuela, Fredy
- In:
Australasian marketing journal
22
(
2014
)
4
,
pp. 296-306
Persistent link: https://www.econbiz.de/10010472739
Saved in:
7
The influence of advisors, advisor-customer relationships, and the financial crisis on satisfaction and retention of retail banking customers : three empirical studies
Lange, Konstantin
-
2015
Persistent link: https://www.econbiz.de/10010478556
Saved in:
8
The influence of SERVQUAL dimensions on customer loyalty in banking sector, India : an empirical study
Vasumathi, A.
;
Subashini, R.
- In:
International journal of services and operations management
21
(
2015
)
3
,
pp. 370-388
Persistent link: https://www.econbiz.de/10011403701
Saved in:
9
A Brazilian experience of customer retention and its key drivers in banking service rendering
Milan, Gabriel Sperandio
;
Toni, Deonir de
;
Barcellos, …
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
4
,
pp. 269-286
Persistent link: https://www.econbiz.de/10011412348
Saved in:
10
Customer satisfaction and loyalty in the United Arab Emirates banking industry
Sayani, Hameedah
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
3
,
pp. 351-375
Persistent link: https://www.econbiz.de/10011383622
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->