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~subject:"Customer satisfaction"
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Customer satisfaction
Hotel industry
88
Hotellerie
86
Tourism
85
Tourismus
74
Hong Kong
52
Consumer behaviour
47
Konsumentenverhalten
46
Bibliometrics
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Tourismusforschung
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Kundenzufriedenheit
21
Data mining
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18
Dienstleistungsqualität
17
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17
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English
23
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Law, Chun Hung Roberts
15
Law, Rob
8
Zhang, Ziqiong
5
Zhang, Zili
4
Fong, Davis Ka Chio
3
Liang, Sai
3
Schuckert, Markus
3
Ye, Qiang
3
Bai, Billy
2
Luo, Jian Ming
2
Choi, Miju
1
Fang, Bin
1
Fong, Lawrence Hoc Nang
1
Guo, Xiaoshu
1
Hao, Jin-Xing
1
Heo, Cindy Yoonjoung
1
Hu, Zongwei
1
Huang, Xiankai
1
Lai, Michael T. H.
1
Li, Dechao
1
Li, Gang
1
Li, Hengyun
1
Li, Huiying
1
Li, Leyan
1
Li, Mimi
1
Li, Nao
1
Liu, Xianwei
1
Lyu, Jing
1
Masiero, Lorenzo
1
Pan, Mengqiang
1
Qian, Jianwei
1
So, Amy Siu Ian
1
Sun, Sunny
1
Tsang, Nelson Kee Fu
1
Vu, Huy Quan
1
Wang, Fan
1
Wang, Liang
1
Wang, Zhisheng
1
Wei, Zaiyan
1
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1
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International journal of hospitality management
9
Journal of travel and tourism marketing
4
International journal of contemporary hospitality management
3
International Journal of Contemporary Hospitality Management
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
The service industries journal
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
21
Other ZBW resources
2
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1
The impact of website quality on customer satisfaction and purchase intentions : evidence from Chinese online visitors
Bai, Billy
;
Law, Rob
;
Wen, Ivan
- In:
International journal of hospitality management
27
(
2008
)
3
,
pp. 391-402
Persistent link: https://www.econbiz.de/10003742805
Saved in:
2
Measuring e-service quality for online travel agencies
Tsang, Nelson Kee Fu
;
Lai, Michael T. H.
;
Law, Rob
- In:
Journal of travel and tourism marketing
27
(
2010
)
3
,
pp. 306-323
Persistent link: https://www.econbiz.de/10003985076
Saved in:
3
Differences and similarities in perceptions of hotel experience : the role of national cultures
Zhang, Ziqiong
;
Li, Hengyun
;
Law, Chun Hung Roberts
- In:
Journal of travel and tourism marketing
32
(
2015
),
pp. 2-14
Persistent link: https://www.econbiz.de/10011416038
Saved in:
4
A segmentation of online reviews by language groups : how English and non-English speakers rate hotels differently
Schuckert, Markus
;
Liu, Xianwei
;
Law, Chun Hung Roberts
- In:
International journal of hospitality management
48
(
2015
),
pp. 143-149
Persistent link: https://www.econbiz.de/10011341593
Saved in:
5
Regional effects on customer satisfaction with restaurants
Zhang, Ziqiong
;
Zhang, Zili
;
Law, Rob
- In:
International journal of contemporary hospitality management
25
(
2013
)
5
,
pp. 705-722
Persistent link: https://www.econbiz.de/10009774261
Saved in:
6
Factors influencing the effectiveness of online group buying in the restaurant industry
Zhang, Ziqiong
;
Zhang, Zili
;
Wang, Fan
;
Law, Rob
;
Li, Dechao
- In:
International journal of hospitality management
35
(
2013
),
pp. 237-245
Persistent link: https://www.econbiz.de/10010225790
Saved in:
7
Relative importance and combined effects of attributes of customer satisfaction
Zhang, Ziqiong
;
Zhang, Zili
;
Law, Rob
- In:
The service industries journal
34
(
2014
)
6
,
pp. 550-566
Persistent link: https://www.econbiz.de/10010379334
Saved in:
8
The influence of hotel price on perceived service quality and value in e-tourism : an empirical investigation based on online traveler reviews
Ye, Qiang
;
Li, Huiying
;
Wang, Zhisheng
;
Law, Rob
- In:
Journal of hospitality & tourism research : JHTR ; the …
38
(
2014
)
1
,
pp. 23-39
Persistent link: https://www.econbiz.de/10010252159
Saved in:
9
A genetic algorithm-based learning approach to understand customer satisfaction with OTA websites
Hao, Jin-Xing
;
Yu, Yan
;
Law, Chun Hung Roberts
;
Fong, …
- In:
Tourism management : research, policies, practice
48
(
2015
),
pp. 231-241
Persistent link: https://www.econbiz.de/10010508396
Saved in:
10
Understanding service attributes of robot hotels : a sentiment analysis of customer online reviews
Luo, Jian Ming
;
Vu, Huy Quan
;
Li, Gang
;
Law, Chun Hung …
- In:
International journal of hospitality management
98
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013198484
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