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~subject:"Customer satisfaction"
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Customer satisfaction
Deutschland
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Relationship marketing
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Impact assessment
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Unternehmen
5,918
Arbeitsmarkt
5,813
Wirtschaftspolitik
5,753
Service quality
5,737
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Han, Heesup
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Homburg, Christian
25
Mattila, Anna S.
23
Svensson, Göran
23
Prentice, Catherine
20
Usman, Osly
18
Gil Saura, Irene
16
Gustafsson, Anders
16
Ringle, Christian M.
16
Bilgihan, Anil
15
Hyun, Sunghyup Sean
15
Mittal, Vikas
15
Aksoy, Lerzan
14
Roschk, Holger
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Balaji, M. S.
13
Evanschitzky, Heiner
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Van Vaerenbergh, Yves
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Gelbrich, Katja
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Keiningham, Timothy
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10
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Springer Fachmedien Wiesbaden
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
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National Bureau of Economic Research
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Nomos Verlagsgesellschaft
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Harvard Graduate School of Business Administration
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Eric Cuvillier <Firma>
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Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
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Freie Universität Berlin
1
Förderverein für Marketing an der Universität Hohenheim
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IGI Global
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IPRI International Performance Research Institute
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Institute of Leadership and Management <London>
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International Conference on Services Management <North Cyprus)>
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Rheinisch-Westfälisches Institut für Wirtschaftsforschung
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1
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Technische Universität Hamburg
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1
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Journal of retailing and consumer services
286
International journal of hospitality management
173
Journal of business research : JBR
163
The journal of services marketing
130
The service industries journal
76
Journal of hospitality marketing & management
73
Journal of travel and tourism marketing
62
Tourism management : research, policies, practice
62
International journal of contemporary hospitality management
61
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
58
Journal of service research : JSR
57
Cogent business & management
52
Services marketing quarterly
52
Service business
50
Journal of service management
49
Asia Pacific journal of marketing and logistics
45
Journal of strategic marketing
43
The international journal of bank marketing : IJBM
42
The TQM journal : the international review of organizational improvement
41
Industrial marketing management : the international journal for industrial and high-tech firms
40
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
38
Psychology & marketing
38
Journal of the Academy of Marketing Science
37
The journal of business & industrial marketing
36
International journal of electronic customer relationship management : IJECRM
35
Journal of service research
33
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
33
International journal of electronic marketing and retailing : IJEMR
30
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
29
European journal of marketing : EJM
28
International journal of quality and service sciences
28
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
28
Journal of retailing
28
SpringerLink / Bücher
27
Total quality management & business excellence
27
Journal of hospitality and tourism insights
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
25
Journal of service theory and practice
25
The international review of retail, distribution and consumer research
25
International journal of business information systems : IJBIS
24
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ECONIS (ZBW)
6,584
Other ZBW resources
109
RePEc
3
BASE
2
EconStor
1
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1
Role of trust and customer loyalty in reducing perceived security risk in internet banking
Mann, Bikram Jit Singh
;
Sahni, Sunpreet Kaur
- In:
International journal of electronic business
10
(
2013
)
4
,
pp. 331-354
Persistent link: https://www.econbiz.de/10009790705
Saved in:
2
Effectiveness of e-CRM in banking sector
Mann, Pravesh Kumar
;
Kumar, Ravi
- In:
Global journal of business management : GJBM
8
(
2014
)
2
,
pp. 136-145
Persistent link: https://www.econbiz.de/10010533363
Saved in:
3
The contest determinant of delight and disappointment : a case study of online banking
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
24
(
2013
)
12
,
pp. 1376-1389
Persistent link: https://www.econbiz.de/10010208024
Saved in:
4
Exploring the value dimensions and their impact on customer loyalty in Indian banking services
Sahoo, Debajani
;
Teland, Achyut
- In:
Theoretical economics letters
9
(
2019
)
6
,
pp. 1938-1954
Persistent link: https://www.econbiz.de/10012239814
Saved in:
5
Understanding technologically-induced customer services in the Nigerian banking sector : the internet as a post-modern phenomenon
Ozuem, Wilson
;
Howell, Kerry E.
;
Lancaster, Geoffrey
- In:
International journal of information technology and …
15
(
2016
)
3
,
pp. 272-290
Persistent link: https://www.econbiz.de/10011719664
Saved in:
6
The role of switching cost in the e-service recovery framework among banking customers
Jose, Ajay
;
Mathew, Sonia
;
Rejikumar G.
;
Chacko, Dony Peter
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 86-109
Persistent link: https://www.econbiz.de/10012884465
Saved in:
7
Analysis of the effectiveness of e-customer service platforms on customer satisfaction at ABSA, Botswana
Chiguvi, Douglas
-
2023
Persistent link: https://www.econbiz.de/10014281693
Saved in:
8
Factors affecting Internet banking success : a comparative investigation between Indonesia and South Korea
Susanto, Aries
;
Lee, Hwansoo
;
Zo, Hangjung
;
Ciganek, …
- In:
Journal of global information management : an official …
21
(
2013
)
2
,
pp. 72-95
Persistent link: https://www.econbiz.de/10009767279
Saved in:
9
Customers' dissatisfaction with banking channels and their intention to leave banks : the moderating effect of trust and trusting beliefs
Kabadayi, Sertan
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
3
,
pp. 194-208
Persistent link: https://www.econbiz.de/10011554775
Saved in:
10
The influences of service personalization, customer satisfaction and switching costs on e-loyalty
Tong, Canon
;
Wong, Stanley Kam-sing
;
Lui, Ken Pui-hing
- In:
International journal of economics and finance
4
(
2012
)
3
,
pp. 105-114
Persistent link: https://www.econbiz.de/10009613401
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