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~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
83,816
Konsumentenverhalten
81,366
Theorie
9,591
Relationship marketing
9,454
Theory
9,427
Beziehungsmarketing
9,423
Brand management
7,742
Markenführung
7,700
Brand image
6,799
Markenimage
6,759
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6,635
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6,546
Kundenzufriedenheit
6,011
Online-Handel
5,802
Online retailing
5,789
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5,239
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5,103
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5,100
Service quality
5,052
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5,008
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4,993
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4,782
Internet marketing
4,770
Innovation adoption
4,735
Innovationsakzeptanz
4,683
Deutschland
4,464
Brand
4,375
Markenartikel
4,366
Einzelhandel
4,238
Retail trade
4,199
Germany
4,144
Electronic Commerce
3,886
E-commerce
3,778
Werbewirkung
3,673
Advertising effects
3,634
Verbraucherverhalten
3,589
Experiment
3,478
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3,363
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3,070
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Han, Heesup
55
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28
Usman, Osly
20
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18
Prentice, Catherine
18
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18
Bilgihan, Anil
17
Hyun, Sunghyup Sean
16
Aksoy, Lerzan
14
Gustafsson, Anders
14
Söderlund, Magnus
14
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Balaji, M. S.
12
Klaus, Philipp
12
Mittal, Vikas
12
Prybutok, Victor R.
12
Ryu, Kisang
12
Torres, Edwin N.
12
Wu, Luorong
12
Amin, Muslim
11
Keiningham, Timothy
11
Kim, Woo Gon
11
Liu, Chih-Hsing
11
Rather, Raouf Ahmad
11
Sparks, Beverley
11
Ahn, Jiseon
10
Barnes, Donald C.
10
Blut, Markus
10
Kim, Jinkyung Jenny
10
Law, Chun Hung Roberts
10
Qu, Hailin
10
Quach, Sara
10
Xu, Xun
10
Bang, Nguyen
9
Chua, Bee-Lia
9
Frank, Björn
9
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9
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9
Miao, Li
9
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Springer Fachmedien Wiesbaden
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
Verlag Dr. Kovač
2
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Eric Cuvillier <Firma>
1
Georg-August-Universität Göttingen
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
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1
Technische Universität Dresden
1
Technische Universität Hamburg
1
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1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
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Journal of retailing and consumer services
323
International journal of hospitality management
264
Journal of business research : JBR
155
Journal of hospitality marketing & management
116
The journal of services marketing
105
International journal of contemporary hospitality management
102
Journal of travel and tourism marketing
93
Tourism management : research, policies, practice
80
Cogent business & management
75
Services marketing quarterly
59
The service industries journal
59
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
57
Psychology & marketing
51
Asia Pacific journal of marketing and logistics
47
International journal of electronic marketing and retailing : IJEMR
44
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
43
Journal of strategic marketing
42
Journal of service management
41
Service business
41
Tourism management perspectives : TMP
41
Journal of service research : JSR
38
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
38
The international journal of bank marketing : IJBM
34
European journal of marketing : EJM
33
Journal of Services Marketing
31
Journal of hospitality and tourism insights
31
The international review of retail, distribution and consumer research
31
Journal of Islamic marketing
30
The TQM journal : the international review of organizational improvement
28
International journal of quality and service sciences
27
International journal of retail and distribution management
27
International journal of services, economics and management
27
Journal of Asian finance, economics and business : JAFEB
27
Total quality management & business excellence
27
Journal of air transport management
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
Journal of the Academy of Marketing Science
26
Tourism analysis : an interdisciplinary tourism & hospitality journal
26
International journal of business information systems : IJBIS
25
International journal of retail & distribution management
25
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ECONIS (ZBW)
6,006
Other ZBW resources
162
BASE
3
RePEc
1
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1
Travelers' behavioral intention toward hotel self-service kiosks usage
Kim, Miyoung
;
Qu, Hailin
- In:
International journal of contemporary hospitality management
26
(
2014
)
2
,
pp. 225-245
Persistent link: https://www.econbiz.de/10010250186
Saved in:
2
The impact of e-service on hotels' booking : adjusted TAM framework for customers' intentions to book hotels online
Vrontis, Demetris
;
Massoud, Mazen
;
Dennaoui, Hassan
;
El …
- In:
Global business & economics review
26
(
2022
)
3
,
pp. 285-313
Persistent link: https://www.econbiz.de/10013193843
Saved in:
3
PSD2 Secure Customer Authentication and customer experience : ensuring a positive impact
Sacaleanu, Roxana
;
Tak, Eric
- In:
Journal of digital banking
5
(
2020
)
2
,
pp. 146-154
Persistent link: https://www.econbiz.de/10012421161
Saved in:
4
Technology readiness and satisfaction in Vietnam's luxury hotels
Le Van Huy
;
Pham Thi Hoan Nguyen
;
Pham, Long
;
Berry, Ronald
- In:
International journal of management and decision making …
18
(
2019
)
2
,
pp. 183-208
Persistent link: https://www.econbiz.de/10012106734
Saved in:
5
Investigating the key routes to customers' delightful moments in the hotel context
Lee, Seonjeong
;
Shea, Linda
- In:
Journal of hospitality marketing & management
24
(
2015
)
5/6
,
pp. 532-553
Persistent link: https://www.econbiz.de/10011349968
Saved in:
6
A study of customer care and satisfaction towards hotel service quality
Hung, Li-Mei
;
Chen, Chien-Chou
- In:
International journal of electronic customer …
7
(
2013
)
3/4
,
pp. 161-172
Persistent link: https://www.econbiz.de/10010396379
Saved in:
7
Customer satisfaction and loyalty in Malaysian resort hotels : the role of empathy, reliability and tangible dimensions of service quality
Yeong, Si Ni
;
Knox, Dan
;
Prabhakar, Guru
- In:
International journal of services and operations …
41
(
2022
)
4
,
pp. 444-462
Persistent link: https://www.econbiz.de/10013257545
Saved in:
8
Applying expanded servicescape to the hotel industry
Lee, Seonjeong
;
Chuang, Ning-Kuang
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
4
,
pp. 771-796
Persistent link: https://www.econbiz.de/10013171233
Saved in:
9
An examination of experiential quality, nostalgia, place attachment and behavioral intentions of hospitality customers
Tsai, Chen-Tsang
;
Hsu, Hsuan
;
Chen, Chia-Chi
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 869-885
Persistent link: https://www.econbiz.de/10012312159
Saved in:
10
When online reviews meet ACSI : how ACSI moderates the effects of online reviews on hotel revenue
Gao, Baojun
;
Ding, Xiaojie
;
Chen, Wenbo
;
Jiang, Xiangmei
; …
- In:
Journal of travel and tourism marketing
37
(
2020
)
3
,
pp. 396-408
Persistent link: https://www.econbiz.de/10012289342
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