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Impact of cultural differences on foreign customers' perceived local services
Lin, Chinho; Nguyen, Conghoang; Lin, Binshan - In: The journal of services marketing 27 (2013) 6, pp. 500-510
Persistent link: https://www.econbiz.de/10010198107
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Hospitality-based critical incidents : a cross-cultural comparison
Swanson, Scott R.; Huang, Yinghua; Wang, Baoheng - In: International journal of contemporary hospitality management 26 (2014) 1, pp. 50-68
Persistent link: https://www.econbiz.de/10010249721
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Consumer Dissatisfaction : A Cross-Cultural Comparison
Lundstrom, William J.; White, D. Steven; McAuley, Andrew - 2009
Lundstrom and Lamont's seminal article on consumer discontent was published in 1976. Since that time, the literature on consumer discontent has evolved and fragmented. New research themes include consumer satisfaction, customer relationship management, and consumer complaint behavior. While...
Persistent link: https://www.econbiz.de/10014206612
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Effect of the medical tourism servicescape on commitment and re-use intention : focusing on Chinese medical tourists
Do, Kyu-Hwan; Kim, Seong Jin - In: Journal of international trade & commerce 14 (2018) 6, pp. 121-137
Persistent link: https://www.econbiz.de/10011982728
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Managing service quality in high customer contact B2B services across domestic and international markets
Pomirleanu, Nadia; Mariadoss, Babu John; Chennamaneni, … - In: Industrial marketing management : the international … 55 (2016), pp. 131-143
Persistent link: https://www.econbiz.de/10011503639
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Uncertainty avoidance as a moderator of the relationship between perceived service quality and customer satisfaction
Reimann, Martin; Lünemann, Ulrich F.; Chase, Richard B. - In: Journal of service research : JSR 11 (2008/09) 1, pp. 63-73
Persistent link: https://www.econbiz.de/10003750015
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Zone of tolerance as an effective management tool to assess service quality in Singapore's stockbroking industry
Lobo, Antonio - In: Services marketing quarterly 30 (2009) 1, pp. 39-53
Persistent link: https://www.econbiz.de/10003839173
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The effect of customer ethnocentrism and customer participation on global brand attitude : the perspective of Chinese customer
Hong, EunPyo; Park, Jungkun; Pensri Jaroenwanit; … - In: Journal of retailing and consumer services 70 (2023), pp. 1-10
Persistent link: https://www.econbiz.de/10014240277
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Consumer behaviour in China : customer satisfaction and cultural values
Yau, Oliver H. M. - 1993
Persistent link: https://www.econbiz.de/10000337784
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Applying transaction utility theory to sales promotion : the impact of culture on consumer satisfaction
McNeill, Lisa S.; Fam, Kim Shyan; Chung, Kim - In: The international review of retail, distribution and … 24 (2014) 2, pp. 166-185
Persistent link: https://www.econbiz.de/10010367007