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Customer satisfaction
Business-to-business marketing
3,477
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3,457
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1,562
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1,562
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774
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Svensson, Göran
11
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4
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3
Lee, Tzong-ru
3
Otero-Neira, Carmen
3
Padin, Carmen
3
Agnihotri, Raj
2
Ahmad, Bilal
2
Akhtar, Nadeem
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Blut, Markus
2
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2
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2
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2
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2
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2
Gil Saura, Irene
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Guan, Jyh-Liang
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2
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Kraus, Florian
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Lee, Ju-Yeon
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Mariadoss, Babu John
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Mittal, Vikas
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Mostert, Pierre
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Roberts-Lombard, Mornay
2
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2
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2
Schönhoff, Alejandro-Marcel
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Shanthi, R.
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2
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
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University of Madras / Department of Commerce
2
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1
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The journal of business & industrial marketing
25
Industrial marketing management : the international journal for industrial and high-tech firms
23
Journal of business-to-business marketing
9
Journal of business research : JBR
6
The service industries journal
6
SpringerLink / Bücher
5
Journal of the Academy of Marketing Science
4
Applied Marketing Science / Angewandte Marketingforschung
3
Asia Pacific journal of marketing and logistics
3
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
3
Business-to-Business-Marketing
2
European journal of marketing : EJM
2
International journal of procurement management
2
Journal of service research
2
Kundenzufriedenheit im IT-Outsourcing : das Optimum realisieren
2
Marketing intelligence & planning
2
Springer eBook Collection / Business and Economics
2
The journal of services marketing
2
Aktuelle Beiträge zur Dienstleistungsforschung : [im März 2012 fand an der Technischen Universität Kaiserslautern der 16. Workshop Dienstleistungsmarketing statt, der vom Lehrstuhl für Marketing ausgerichtet wurde]
1
Analyzing the strategic role of social networking in firm growth and productivity
1
Asian business & management
1
Australasian marketing journal
1
Business systems research : a system view accross technology & economics : the journal of Society for Advancing Innovation and Research in Economy
1
Business-to-Business-Kommunikation : neue Entwicklungen im B-to-B-Marketing
1
Customer engagement marketing
1
De Gruyter eBook-Paket Wirtschaftswissenschaften
1
Electronic markets : the international journal on networked business
1
European research on management and business economics
1
Forum Marketing
1
Gabler Edition Wissenschaft
1
Gabler Edition Wissenschaft / Applied Marketing Science / Angewandte Marketingforschung
1
Gabler Research / Forum Marketing
1
Global business review
1
Handbook of relationship marketing
1
International journal of business excellence : IJBEX
1
International journal of cross cultural management
1
International journal of integrated supply management : IJISM
1
International journal of management & enterprise development : IJMED
1
International journal of networking and virtual organisations : IJNVO
1
International journal of operations & production management
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ECONIS (ZBW)
162
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1
The combined effect of product returns experience and switching costs on B2B customer re-purchase intent
Russo, Ivan
;
Confente, Ilenia
;
Gligor, David M.
; …
- In:
The journal of business & industrial marketing
32
(
2017
)
5
,
pp. 664-676
Persistent link: https://www.econbiz.de/10011692481
Saved in:
2
Improving business-to-business customer satisfaction programs : assessment of asymmetry, heterogeneity, and financial impact
Mittal, Vikas
;
Han, Kyuhong
;
Lee, Ju-Yeon
;
Sridhar, Shrihari
- In:
Journal of marketing research
58
(
2021
)
4
,
pp. 615-643
Persistent link: https://www.econbiz.de/10012593932
Saved in:
3
To be or not to be (loyal) : is there a recipe for customer loyalty in the B2B context?
Russo, Ivan
;
Confete, Ilenia
;
Gligor, David M.
;
Autry, …
- In:
Journal of business research : JBR
69
(
2016
)
2
,
pp. 888-896
Persistent link: https://www.econbiz.de/10011436340
Saved in:
4
Empirical research on the impact of network externalities on online loyalty in B2B platforms
Li, Li
;
Wu, Xiaoli
;
Zhang, Yue
;
Zhao, Jie
- In:
International journal of networking and virtual …
15
(
2015
)
2/3
,
pp. 185-199
Persistent link: https://www.econbiz.de/10011440071
Saved in:
5
Managing service quality in high customer contact B2B services across domestic and international markets
Pomirleanu, Nadia
;
Mariadoss, Babu John
;
Chennamaneni, …
- In:
Industrial marketing management : the international …
55
(
2016
),
pp. 131-143
Persistent link: https://www.econbiz.de/10011503639
Saved in:
6
Market orientation, distributor relationship, and return on assets : optimizing distribution performance for industrial firms
Guo, Chiquan
;
Wang, Yong Jian
- In:
Asia Pacific journal of marketing and logistics
28
(
2016
)
1
,
pp. 107-123
Persistent link: https://www.econbiz.de/10011529305
Saved in:
7
The emergence of social media as a contemporary marketing practice
Solomon, T.
;
Peter, R.
- In:
Analyzing the strategic role of social networking in …
,
(pp. 314-333)
.
2017
Persistent link: https://www.econbiz.de/10011531135
Saved in:
8
Satisfaction with complaint handling : a replication study on its determinants in a business-to-business context
Brock, Christian
;
Blut, Markus
;
Evanschitzky, Heiner
; …
- In:
International journal of research in marketing : IJRM ; …
30
(
2013
)
3
,
pp. 319-322
Persistent link: https://www.econbiz.de/10009779946
Saved in:
9
Solution selling in B2B markets : empirical insights from the manufacturer's and customer's perspective
Zieren, Sabrina
-
2018
Persistent link: https://www.econbiz.de/10012014851
Saved in:
10
Innovation in the business ; Volume 1
Shanthi, R.
(
ed.
);
Buvaneswari, P. S.
(
ed.
); …
-
International Conference on Innovative Trends in …
-
2016
Persistent link: https://www.econbiz.de/10011703406
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