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Foreign or domestic : who provides better customer service?

Poddar, Amit; Ozcan, Timucin; Madupalli, Ramana Kumar - In: The journal of services marketing 29 (2015) 2, pp. 124-136

Persistent link: https://www.econbiz.de/10011343386

General theory of cultures' consequences on international tourism behavior

Woodside, Arch G.; Hsu, Shih-yun; Marshall, Roger - In: Journal of business research : JBR 64 (2011) 8, pp. 785-799

Persistent link: https://www.econbiz.de/10009229010

Revisiting problem gamblers' harsh gaze on casino services : applying complexity theory to identify exceptional customers

Woodside, Arch G.; Prentice, Catherine; Larsen, Anders - In: Psychology & marketing 32 (2015) 1, pp. 65-77

Persistent link: https://www.econbiz.de/10011287634

Configural algorithms of patient satisfaction, participation in diagnostics, and treatement decisions' influences on hospital loyalty

Cheng, Chia-wen; Tseng, Ting-hsiang; Woodside, Arch G. - In: The journal of services marketing 27 (2013) 2, pp. 91-103

Persistent link: https://www.econbiz.de/10009747190

Customers who misbehave : identifying restaurant guests "acting out" via asymmetric case models

Chaouali, Walid; Hammami, Samiha Mjahed; Veríssimo, … - In: Journal of retailing and consumer services 66 (2022), pp. 1-15

Persistent link: https://www.econbiz.de/10013209631

Applying asymmetric, case-based, forecasting modeling in service research : cultures’ consequences on customers’ service gratuities

Ferguson, Graham; Megehee, Carol M.; Woodside, Arch G. - In: Australasian marketing journal 26 (2018) 4, pp. 369-381

Persistent link: https://www.econbiz.de/10011965442

Who's asking? : social platform and research sponsors' identity biases in guests' hospitality experience-reviews : a case study of Spanish hotels

Woodside, Arch G.; Bernal, Pedro Mir; Garraza, Teresa Sabada - In: Journal of hospitality marketing & management 33 (2024) 2, pp. 233-250

Persistent link: https://www.econbiz.de/10014511803

Theoretical advances in service breakdown prevention and recovery : rich service enactment to improve server-client interactions and outcomes

De Villiers, Rouxelle; Woodside, Arch G.; Tipgomut, … - In: Australasian marketing journal : AMJ ; official journal … 31 (2023) 2, pp. 164-180

Persistent link: https://www.econbiz.de/10014252829

Measuring Channel Sensitivities to New Industrial Service Designs: Managerial Implications

Hedley Sanderson, R.; Brodie, Roderick J.; Woodside, Arch G. - In: European Journal of Marketing 23 (1989) 4, pp. 50-59

An important consideration when designing new product services for a marketing channel is the extent to which the service should be differentiated to meet the requirements of alternative customer groups. This article is a report on whether a new wool testing service, which has potential...

Persistent link: https://www.econbiz.de/10014724688

Configural algorithms of patient satisfaction, participation in diagnostics, and treatment decisions ' influences on hospital loyalty

Chang, Chia-Wen; Tseng, Ting-Hsiang; G. Woodside, Arch - In: Journal of Services Marketing 27 (2013) 2, pp. 91-103

Purpose – This empirical study aims to explore sufficiency conditions for patient loyalty to a hospital. Design/methodology/approach – The study collected 645 self-administered questionnaires from patients in a major medical center in Taiwan and applied fuzzy set qualitative comparative...

Persistent link: https://www.econbiz.de/10014905419