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~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
83,114
Konsumentenverhalten
80,634
Qualitätsmanagement
16,867
Quality management
15,187
Taiwan
14,166
Theorie
12,011
Theory
11,826
Relationship marketing
10,033
Beziehungsmarketing
9,998
Brand management
9,656
Markenführung
9,607
Markenartikel
9,244
Brand
8,204
Brand image
7,483
Markenimage
7,466
Service quality
7,334
Dienstleistungsqualität
7,279
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6,697
Kundenzufriedenheit
6,681
Hotel industry
6,557
Hotellerie
6,468
United States
6,370
Deutschland
6,315
Online-Handel
5,742
Online retailing
5,730
Germany
5,592
Social Web
5,104
Social web
5,102
Online-Marketing
4,798
Internet marketing
4,785
Einzelhandel
4,380
Retail trade
4,328
China
4,194
Electronic Commerce
3,907
E-commerce
3,805
Werbewirkung
3,804
Advertising effects
3,757
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Han, Heesup
56
Mattila, Anna S.
29
Prentice, Catherine
20
Usman, Osly
20
Wong, IpKin Anthony
19
Prayag, Girish
18
Bilgihan, Anil
17
Hyun, Sunghyup Sean
16
Aksoy, Lerzan
14
Balaji, M. S.
14
Gustafsson, Anders
14
Loureiro, Sandra Maria Correia
14
Söderlund, Magnus
14
Jang, Soocheong
13
Prybutok, Victor R.
13
Klaus, Philipp
12
Mittal, Vikas
12
Ryu, Kisang
12
Torres, Edwin N.
12
Wu, Luorong
12
Amin, Muslim
11
Keiningham, Timothy
11
Kim, Woo Gon
11
Liu, Chih-Hsing
11
Rather, Raouf Ahmad
11
Shahin, Arash
11
Sparks, Beverley
11
Yi, Youjae
11
Ahn, Jiseon
10
Bang, Nguyen
10
Barnes, Donald C.
10
Chua, Bee-Lia
10
Kim, Jinkyung Jenny
10
Law, Chun Hung Roberts
10
Lee, Jin-soo
10
Qu, Hailin
10
Quach, Sara
10
Xu, Xun
10
Frank, Björn
9
Gursoy, Dogan
9
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Springer Fachmedien Wiesbaden
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
Verlag Dr. Kovač
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Center for Service Excellence
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutsches Forschungsinstitut für Öffentliche Verwaltung Speyer
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
IPRI International Performance Research Institute
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Institute of Leadership and Management <London>
1
Jacobs Verlag
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Nomos Verlagsgesellschaft
1
Steinbeis-Stiftung für Wirtschaftsförderung
1
Technische Universität Berlin / Universitätsbibliothek
1
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1
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1
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1
UVK Verlagsgesellschaft mbH
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
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Journal of retailing and consumer services
323
International journal of hospitality management
267
Journal of business research : JBR
158
Journal of hospitality marketing & management
119
The journal of services marketing
112
International journal of contemporary hospitality management
106
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
103
Journal of travel and tourism marketing
95
Tourism management : research, policies, practice
87
Cogent business & management
80
The service industries journal
75
Services marketing quarterly
62
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
58
International journal of productivity and quality management : IJPQM
54
The TQM journal : the international review of organizational improvement
54
Psychology & marketing
51
Asia Pacific journal of marketing and logistics
50
Journal of strategic marketing
45
Service business
45
International journal of electronic marketing and retailing : IJEMR
44
Journal of air transport management
43
Total quality management & business excellence
43
Journal of service management
40
Tourism management perspectives : TMP
40
Journal of service research : JSR
39
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
39
International journal of quality & reliability management
36
International journal of services and operations management
35
The international journal of bank marketing : IJBM
35
European journal of marketing : EJM
33
Journal of Services Marketing
33
International journal of quality and service sciences
32
International journal of services, economics and management
32
Journal of hospitality and tourism insights
32
Managing service quality : MSQ ; an international journal
31
The international review of retail, distribution and consumer research
31
Tourism analysis : an interdisciplinary tourism & hospitality journal
30
International journal of business information systems : IJBIS
29
Journal of Islamic marketing
29
International journal of retail and distribution management
28
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ECONIS (ZBW)
6,674
Other ZBW resources
198
BASE
3
RePEc
2
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1
Validating a multidimensional perspective of relationship marketing on
brand
attachment, customer loyalty and purchase intentions : a serial mediation model
Ahmad, Bilal
;
Akbar, Muhammad Imad Ud Din
- In:
Journal of strategic marketing
31
(
2023
)
3
,
pp. 669-692
Persistent link: https://www.econbiz.de/10014304946
Saved in:
2
A study of customer care and satisfaction towards hotel service quality
Hung, Li-Mei
;
Chen, Chien-Chou
- In:
International journal of electronic customer …
7
(
2013
)
3/4
,
pp. 161-172
Persistent link: https://www.econbiz.de/10010396379
Saved in:
3
Insights into customer online reviews of service quality in hotels : evidence from Vietnam
Ha Thu Nguyen
;
Anh Thi Tu Le
;
Nguyen Hoang
;
Phong Thai Le
- In:
International journal of productivity and quality …
36
(
2022
)
2
,
pp. 265-292
Persistent link: https://www.econbiz.de/10013369910
Saved in:
4
Customer engagement with tourism brands : scale development and validation
So, Kevin Kam Fung
;
King, Ceridwyn
;
Sparks, Beverley
- In:
Journal of hospitality & tourism research : JHTR ; the …
38
(
2014
)
3
,
pp. 304-329
Persistent link: https://www.econbiz.de/10010398802
Saved in:
5
Service quality and
brand
loyalty : the mediation effect of
brand
passion,
brand
affection and self-
brand
connection
Hemsley-Brown, Jane
;
Alnawas, Ibrahim
- In:
International journal of contemporary hospitality management
28
(
2016
)
12
,
pp. 2771-2794
Persistent link: https://www.econbiz.de/10011610968
Saved in:
6
Does customer experience management pay off? : evidence from local versus global hotel brands in South Korea
Yoon, Sung-Joon
;
Lee, Hyong-june
- In:
Journal of hospitality marketing & management
26
(
2017
)
6
,
pp. 585-605
Persistent link: https://www.econbiz.de/10011754045
Saved in:
7
Customer loyalty in online hotel booking platforms
Li, Wei-Chin
;
Chang, Kuei-Feng
;
Chen, Chen-Ju
- In:
International journal of business
28
(
2023
)
3
,
pp. 147-165
Persistent link: https://www.econbiz.de/10014340612
Saved in:
8
Designing Facebook publications focused on hotel customer experience : how to improve
brand
attitude and booking intention
Gómez-Suárez, Mónica
;
Veloso, Mónica
- In:
Brand, Label, and Product Intelligence : Second …
,
(pp. 247-258)
.
2022
Persistent link: https://www.econbiz.de/10013338086
Saved in:
9
Is coolness important to luxury hotel
brand
management? : the linking and moderating mechanisms between coolness and customer
brand
engagement
Nguyen Huu Khoi
;
Le, Angelina Nhat Hanh
- In:
International journal of contemporary hospitality management
34
(
2022
)
7
,
pp. 2425-2449
Persistent link: https://www.econbiz.de/10013412638
Saved in:
10
Tangible and intangible hotel in-room amenities in shaping customer experience and the consequences in the with-corona era
Kim, Jinkyung Jenny
;
Lee, Jin-soo
;
Han, Heesup
- In:
International journal of contemporary hospitality management
35
(
2023
)
2
,
pp. 657-681
Persistent link: https://www.econbiz.de/10013546072
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