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Customer satisfaction
Relationship marketing
25,651
Beziehungsmarketing
25,610
Internet
21,864
Consumer behaviour
10,564
Konsumentenverhalten
10,414
Electronic Commerce
6,634
E-commerce
6,064
Kundenzufriedenheit
5,608
Theorie
5,082
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5,032
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4,283
Service quality
4,174
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4,171
Germany
3,994
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3,339
Social web
3,336
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3,105
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3,097
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2,746
Online-Marketing
2,740
Brand management
2,708
Markenführung
2,699
Kundenmanagement
2,563
Online-Handel
2,430
Online retailing
2,429
Lieferantenmanagement
2,416
Supplier relationship management
2,415
USA
2,313
United States
2,219
Marketingmanagement
2,143
Marketing management
2,112
Welt
1,998
World
1,960
Markenimage
1,948
Brand image
1,947
Vertrauen
1,626
Confidence
1,606
Marketing
1,565
Kundenwert
1,558
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Han, Heesup
33
Homburg, Christian
22
Mattila, Anna S.
20
Svensson, Göran
20
Prentice, Catherine
19
Gil Saura, Irene
15
Aksoy, Lerzan
14
Gustafsson, Anders
14
Mittal, Vikas
14
Usman, Osly
14
Hyun, Sunghyup Sean
13
Wong, IpKin Anthony
13
Bilgihan, Anil
12
Kim, Wansoo
12
Klaus, Philipp
12
Rather, Raouf Ahmad
12
Stock-Homburg, Ruth
12
Balaji, M. S.
11
Blut, Markus
11
Evanschitzky, Heiner
11
Keiningham, Timothy
11
Loureiro, Sandra Maria Correia
11
Quach, Sara
11
Töpfer, Armin
11
Wieseke, Jan
11
Bang, Nguyen
10
Barnes, Donald C.
10
Bruhn, Manfred
10
McColl-Kennedy, Janet R.
10
Roberts-Lombard, Mornay
10
So, Kevin Kam Fung
10
Stauss, Bernd
10
Van Vaerenbergh, Yves
10
Casidy, Riza
9
Chahal, Hardeep
9
Grégoire, Yany
9
Izogo, Ernest Emeka
9
Jang, Soocheong
9
Khan, Imran
9
Larivière, Bart
9
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Dpunkt.Verlag <Heidelberg>
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Erasmus Research Institute of Management
1
Eric Cuvillier <Firma>
1
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Freie Universität Berlin
1
IGI Global
1
International Conference on Services Management <North Cyprus)>
1
Ludwig-Maximilians-Universität München
1
National Bureau of Economic Research
1
Nomos Verlagsgesellschaft
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
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Shaker Verlag
1
Tartu Ülikool
1
Technische Universität Berlin / Universitätsbibliothek
1
Technische Universität Dresden
1
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
1
Walter de Gruyter GmbH & Co. KG
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Journal of retailing and consumer services
263
International journal of hospitality management
146
Journal of business research : JBR
145
The journal of services marketing
109
Journal of hospitality marketing & management
65
The service industries journal
65
Journal of travel and tourism marketing
60
Tourism management : research, policies, practice
56
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
54
International journal of contemporary hospitality management
53
Cogent business & management
47
Journal of service research : JSR
44
Journal of service management
43
Journal of strategic marketing
43
Services marketing quarterly
43
Service business
42
Asia Pacific journal of marketing and logistics
40
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
37
Industrial marketing management : the international journal for industrial and high-tech firms
36
The TQM journal : the international review of organizational improvement
36
The journal of business & industrial marketing
36
The international journal of bank marketing : IJBM
35
Journal of the Academy of Marketing Science
33
International journal of electronic customer relationship management : IJECRM
31
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Psychology & marketing
31
International journal of electronic marketing and retailing : IJEMR
28
Journal of service research
28
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
27
International journal of quality and service sciences
26
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
Journal of retailing
25
Total quality management & business excellence
25
Journal of hospitality and tourism insights
24
European journal of marketing : EJM
23
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
23
Journal of marketing
22
The international review of retail, distribution and consumer research
22
Journal of Asian finance, economics and business : JAFEB
21
Journal of service theory and practice
21
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ECONIS (ZBW)
5,605
Other ZBW resources
41
BASE
3
RePEc
2
Showing
1
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1
What drives consumers to shop on mobile devices? : insights from a meta-analysis
Luceri, Beatrice
;
Bijmolt, Tammo H. A.
;
Bellini, Silvia
; …
- In:
Journal of retailing
98
(
2022
)
1
,
pp. 178-196
Persistent link: https://www.econbiz.de/10013207547
Saved in:
2
Customer loyalty intentions in broadband
internet
services
Murugan, Rajeswari
;
Rajendran, G.
- In:
International journal of business innovation and research
7
(
2013
)
4
,
pp. 487-503
Persistent link: https://www.econbiz.de/10010212325
Saved in:
3
Understanding technologically-induced customer services in the Nigerian banking sector : the
internet
as a post-modern phenomenon
Ozuem, Wilson
;
Howell, Kerry E.
;
Lancaster, Geoffrey
- In:
International journal of information technology and …
15
(
2016
)
3
,
pp. 272-290
Persistent link: https://www.econbiz.de/10011719664
Saved in:
4
The value of trust for travel agencies in achieving customers' attitudinal loyalty
Devece, Carlos
;
Garcia-Agreda, Sergio
; …
- In:
Journal of promotion management : JPM
21
(
2015
)
4
,
pp. 516-529
Persistent link: https://www.econbiz.de/10011433512
Saved in:
5
Internet
banking services as tool of CRM : a study of customer satisfaction in the National Capital Region, Delhi
Singh, Shamsher
;
Sirohi, Naveen J.
- In:
International journal of electronic customer …
8
(
2014
)
1/3
,
pp. 101-118
Persistent link: https://www.econbiz.de/10011471152
Saved in:
6
E-market dominance : how to use the
Internet
to win and keep customers
Ash, Brian
;
Lambert, Tom
-
2001
Persistent link: https://www.econbiz.de/10001535678
Saved in:
7
Consumers and services
Gabbott, Mark
;
Hogg, Gillian
-
1998
Persistent link: https://www.econbiz.de/10000643442
Saved in:
8
The determinants of customer interactions with
internet
-enabled e-banking services
Liao, Z.
;
Wong, W. K.
- In:
Journal of the Operational Research Society : OR
59
(
2008
)
9
,
pp. 1201-1210
Persistent link: https://www.econbiz.de/10003780158
Saved in:
9
The usage of Rich
Internet
Applications (RIAs) as a method for enhancing customer experience
Tomaras, Petros
;
Malioukis, Alketas
;
Novas, Dimitris
- In:
Marketing and management sciences : proceedings of the …
,
(pp. 523-527)
.
2010
Persistent link: https://www.econbiz.de/10003951177
Saved in:
10
Internet
-banking customer analysis based on perceptions of service quality in Taiwan
Liang, Chih-Chin
;
Wu, Pei-Ching
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 550-568
Persistent link: https://www.econbiz.de/10011305706
Saved in:
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