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~subject:"Customer satisfaction"
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Customer satisfaction
Beziehungsmarketing
38
Relationship marketing
38
Kundenzufriedenheit
26
Consumer behaviour
24
Einzelhandel
24
Konsumentenverhalten
24
Retail trade
24
Spain
23
Spanien
23
Service quality
18
Dienstleistungsqualität
17
Brand image
15
Lieferantenmanagement
15
Markenimage
15
Supplier relationship management
15
Hotel industry
14
Hotellerie
14
Information technology
13
Informationstechnik
13
Brand management
11
Markenführung
11
Innovation
10
Customer value
9
Kundenwert
9
Satisfaction
9
Betriebliche Wertschöpfung
8
Loyalty
8
Value creation
8
Brand equity
7
Croatia
7
Sustainability
7
Viral marketing
6
Virales Marketing
6
B-to-B-Marketing
5
Business-to-business marketing
5
Confidence
5
Kroatien
5
Marketing management
5
Marketingmanagement
5
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1
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Article
27
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25
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25
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1
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1
research-article
1
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English
27
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Gil Saura, Irene
26
Gallarza, Martina G.
6
Ruiz-Molina, María-Eugenia
6
Berenguer Contrí, Gloria
3
Marín, Antonio
3
Moliner-Velázquez, Beatriz
3
Servera Francés, David
3
Šerić, Maja
3
Arteaga, Francisco
2
Fuentes Blasco, María
2
Fuentes-Blasco, María
2
Moliner Velázquez, Beatriz
2
Ruiz Molina, Maria Eugenia
2
Ruiz-Molina, Maria-Eugenia
2
Berenger Contrí, Gloria
1
Bordian, Mariia
1
Calderon-Garcia, Haydee
1
Calderón García, Haydee
1
Cervera-Taulet, Amparo
1
Corraliza-Zapata, Amparo
1
Del Chiappa, Giacomo
1
Fuentes Blasco, Maria
1
Gil, Roberto
1
Holbrook, Morris B.
1
Juma-Michilena, Israel
1
Michel, Geraldine
1
Michel, Géraldine
1
Moise, Mihaela Simona
1
Moliner Valázquez, Beatriz
1
Mollá Descals, Alejandro
1
Moreno, Francisco Arteaga
1
Ruiz Martìnez, Alfonso
1
Ruiz Molina, María Eugenia
1
Ruiz-Molina, Maria Eugina
1
Ruiz-Molina, María Eugenia
1
Servera-Francés, David
1
Tubillejas Andrés, Berta
1
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European retail research
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Management decision : MD
2
The international review of retail, distribution and consumer research
2
Tourism review : the official journal of the AIEST
2
Economic research
1
Industrial Management & Data Systems
1
International journal of hospitality management
1
International journal of retail and distribution management
1
International journal of technology marketing : IJTMkt
1
Journal of consumer behaviour : an international research review
1
Journal of hospitality marketing & management
1
Journal of industrial and business economics
1
Journal of retailing and consumer services
1
Journal of service theory and practice : JSTP
1
Journal of vacation marketing : an international journal
1
Service business
1
Social and sustainability marketing : a casebook for reaching your socially responsible consumers through marketing science
1
The journal of brand management : an international journal
1
The journal of product & brand management
1
The journal of services marketing
1
Tourism management perspectives : TMP
1
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ECONIS (ZBW)
26
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1
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1
Conceptualizing and measuring loyalty : towards a conceptual model of tourist loyalty antecedents
Moliner Valázquez, Beatriz
;
Gil Saura, Irene
;
Ruiz …
- In:
Journal of vacation marketing : an international journal
17
(
2011
)
1
,
pp. 65-81
Persistent link: https://www.econbiz.de/10008840752
Saved in:
2
Social servicescape effects on post-consumption behavior : the moderating effect of positive emotions in opera-goers
Tubillejas Andrés, Berta
;
Cervera-Taulet, Amparo
; …
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
5
,
pp. 559-589
Persistent link: https://www.econbiz.de/10011599093
Saved in:
3
Logistics service quality and technology investment in retailing
Gil Saura, Irene
;
Ruiz-Molina, María-Eugenia
- In:
European retail research
23
(
2009
)
1
,
pp. 69-82
Persistent link: https://www.econbiz.de/10003832164
Saved in:
4
The concept of value and its dimensions : a tool for analysing tourism experiences
Gallarza, Martina G.
;
Gil Saura, Irene
- In:
Tourism review : the official journal of the AIEST
63
(
2008
)
3
,
pp. 4-20
Persistent link: https://www.econbiz.de/10003833387
Saved in:
5
Logistic service quality and technology : a comparison between supplier-retailer and retailer-consumer relationships
Gil Saura, Irene
;
Ruiz Molina, Maria Eugenia
;
Servera …
- In:
The international review of retail, distribution and …
18
(
2008
)
5
,
pp. 495-510
Persistent link: https://www.econbiz.de/10003806239
Saved in:
6
Information and communication technology in retailing : a cross-industry comparison
Gil Saura, Irene
;
Berenguer Contrí, Gloria
; …
- In:
Journal of retailing and consumer services
16
(
2009
)
3
,
pp. 232-238
Persistent link: https://www.econbiz.de/10003852544
Saved in:
7
Cognitive and affective causes of consumer dissatisfaction with the hospitality encounter
Moliner Velázquez, Beatriz
;
Fuentes Blasco, María
; …
- In:
Journal of hospitality marketing & management
18
(
2009
)
7
,
pp. 653-675
Persistent link: https://www.econbiz.de/10003893329
Saved in:
8
The impact of IT applications on customer satisfaction : some new perspectives in the supplier-retailer relationships
Ruiz-Molina, Maria-Eugenia
;
Gil Saura, Irene
; …
- In:
International journal of technology marketing : IJTMkt
5
(
2010
)
3
,
pp. 219-233
Persistent link: https://www.econbiz.de/10009010286
Saved in:
9
Relational benefits, value, and satisfaction in the relationships between service companies
Ruiz-Molina, María-Eugenia
;
Gil Saura, Irene
; …
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
1
,
pp. 1-15
Persistent link: https://www.econbiz.de/10011289298
Saved in:
10
Value dimensions in consumers' experience : combining the intra- and inter-variable approaches in the hospitality sector
Gallarza, Martina G.
;
Arteaga, Francisco
;
Del Chiappa, …
- In:
International journal of hospitality management
47
(
2015
),
pp. 140-150
Persistent link: https://www.econbiz.de/10011312536
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