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~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
17
Konsumentenverhalten
17
Kundenzufriedenheit
13
Beziehungsmarketing
11
Relationship marketing
11
Beschwerdemanagement
10
Complaint management
10
Service quality
10
Dienstleistungsqualität
9
Spain
9
Spanien
9
Emotion
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Einzelhandel
5
Retail trade
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Online retailing
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Online-Handel
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Brand management
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E-commerce
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Electronic Commerce
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Experiment
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Lieferantenmanagement
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Markenführung
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Reisevermittler
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Service failure
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Supplier relationship management
3
Theorie
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Theory
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Travel agency
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Viral marketing
3
Virales Marketing
3
Attributions
2
Brand
2
Collaboration
2
Consumer behavior
2
Creativity
2
Customer defection
2
Dependence
2
Dienstleistung
2
Dienstleistungsmarketing
2
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English
13
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Vázquez Casielles, Rodolfo
13
Iglesias Argu͏̈elles, Víctor
5
Varela Neira, Concepción
4
Belén del Río-Lanza, Ana
1
Cachero-Martínez, Silvia
1
Castro-Lopez, Adrian
1
Díaz Martín, Ana María
1
Díaz-Martín, Ana M.
1
Díaz-Martín, Ana María
1
García-Acebrón, Constantino
1
Iglesias, Víctor
1
Iglesias-Argüelles, Víctor
1
Martín, Ana Maria Díaz
1
Puente, Javier
1
Río-Lanza, Ana Belén del
1
Suárez Álvarez, Leticia
1
Varela-Neira, Concepción
1
Varela-Neira, Conceptión
1
Álvarez, Leticia Suárez
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Journal of business economics and management
2
The service industries journal
2
Journal of business research : JBR
1
Journal of business-to-business marketing
1
Journal of financial services marketing : JFSM
1
Journal of marketing management : MM
1
Journal of service management
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Journal of service theory and practice : JSTP
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Marketing letters : a journal of research in marketing
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ECONIS (ZBW)
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1
Satisfaction with service recovery : perceived justice and emotional responses
Río-Lanza, Ana Belén del
;
Vázquez Casielles, Rodolfo
; …
- In:
Journal of business research : JBR
62
(
2009
)
8
,
pp. 775-781
Persistent link: https://www.econbiz.de/10003861043
Saved in:
2
Quality of past performance : impact on consumers' responses to service failure
Vázquez Casielles, Rodolfo
;
Belén del Río-Lanza, Ana
; …
- In:
Marketing letters : a journal of research in marketing
18
(
2007
)
4
,
pp. 249-264
Persistent link: https://www.econbiz.de/10003549611
Saved in:
3
Perceived justice of service recovery strategies : impact on customer satisfaction and quality relationship
Vázquez Casielles, Rodolfo
;
Álvarez, Leticia Suárez
; …
- In:
Psychology & marketing
27
(
2010
)
5
,
pp. 487-509
Persistent link: https://www.econbiz.de/10003972422
Saved in:
4
Analysis of the role of complaint management in the context of relationship marketing
Suárez Álvarez, Leticia
;
Vázquez Casielles, Rodolfo
; …
- In:
Journal of marketing management : MM
27
(
2011
)
1/2
,
pp. 143-164
Persistent link: https://www.econbiz.de/10008841666
Saved in:
5
The effect of perceived value and switching barriers on customer price tolerance in industrial energy markets
García-Acebrón, Constantino
;
Vázquez Casielles, Rodolfo
- In:
Journal of business-to-business marketing
17
(
2010
)
4
,
pp. 317-335
Persistent link: https://www.econbiz.de/10008856526
Saved in:
6
Lack of preferential treatment : effects on dissatisfaction after a service failure
Varela Neira, Concepción
;
Vázquez Casielles, Rodolfo
; …
- In:
Journal of service management
21
(
2010
)
1
,
pp. 45-68
Persistent link: https://www.econbiz.de/10003964392
Saved in:
7
Service recovery, satisfaction and behaviour intentions : analysis of compensation and social comparison communication strategies
Vázquez Casielles, Rodolfo
;
Iglesias Argu͏̈elles, Víctor
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 83-103
Persistent link: https://www.econbiz.de/10009427705
Saved in:
8
Why didn't it work out? : the effects of attributions on the efficacy of recovery strategies
Iglesias Argu͏̈elles, Víctor
;
Varela-Neira, Conceptión
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
6
,
pp. 700-724
Persistent link: https://www.econbiz.de/10011392207
Saved in:
9
The effects of customer age and recovery strategies in a service failure setting
Varela Neira, Concepción
;
Vázquez Casielles, Rodolfo
; …
- In:
Journal of financial services marketing : JFSM
15
(
2010/11
)
1
,
pp. 32-48
Persistent link: https://www.econbiz.de/10009562579
Saved in:
10
The influence of emotions on customers' cognitive evaluations and satisfaction in a service failure and recovery context
Varela-Neira, Concepción
;
Vázquez Casielles, Rodolfo
; …
- In:
The service industries journal
28
(
2008
)
3/4
,
pp. 497-512
Persistent link: https://www.econbiz.de/10003751919
Saved in:
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