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~subject:"Customer satisfaction"
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Guest editorial: The road back...
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Customer satisfaction
Beziehungsmarketing
44
Relationship marketing
44
Dienstleistungsqualität
40
Service quality
40
Consumer behaviour
38
Konsumentenverhalten
38
Dienstleistung
25
Kundenzufriedenheit
25
Services
24
Dienstleistungssektor
23
Service industry
23
Innovation
22
Schweden
21
Customer experience
20
Service-dominant logic
19
Service-Dominant Logic
18
Sweden
18
Kundenintegration
17
Customer integration
16
Betriebliche Wertschöpfung
15
Value creation
15
Innovationsmanagement
12
Service innovation
12
Dienstleistungsinnovation
11
Customer service
10
Innovation management
10
Kundenservice
10
Nachhaltige Entwicklung
9
Sustainable development
9
Business services
8
Customer value
8
Dienstleistungsmanagement
8
Dienstleistungsmarketing
8
Kundenwert
8
Luxury goods
8
Luxusgüter
8
Service management
8
Theorie
8
Theory
8
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Undetermined
9
Free
2
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Article
24
Book / Working Paper
1
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Article in journal
23
Aufsatz in Zeitschrift
23
Arbeitspapier
1
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1
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Language
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English
25
Author
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Klaus, Philipp
13
Edvardsson, Bo
12
Tronvoll, Bård
5
Kuppelwieser, Volker
3
Arsenovic, Jasenko
2
Bang, Nguyen
2
De Keyser, Arne
2
Friman, Margareta
2
Pareigis, Jörg
2
Xu, Yingzi
2
Buonamassa, Daniela
1
Enquist, Bo
1
Gorgoglione, Michele
1
Gruber, Thorsten
1
Gustafsson, Anders
1
Hollebeek, Linda D.
1
Holmlund, Maria
1
Imhof, Gustavo
1
Keiningham, Timothy
1
Lemon, Katherine N.
1
Maklan, Stan
1
Manthiou, Aikaterini
1
Marshall, Roger
1
Maull, Roger S.
1
Meiren, Thomas
1
Olsson, Lars E.
1
Otterbring, Tobias
1
Panniello, Umberto
1
Ponsignon, Frederic
1
Roos, Inger
1
Roos, Lars-Uno
1
Schäfer, Adrienne
1
Simkin, Lyndon
1
Strandvik, Tore
1
Verleye, Katrien
1
Walter, Ute
1
Wetzels, Martin
1
Wetzels, Ruud W. H.
1
Witell, Lars
1
Åkesson, Maria
1
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Published in...
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Journal of service management
5
The journal of services marketing
4
International journal of quality and service sciences
3
Journal of retailing and consumer services
3
International journal of market research
2
Journal of business research : JBR
2
Journal of service research
1
Marketing letters : a journal of research in marketing
1
Meddelanden från Svenska Handelshögskolan
1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
The international journal of bank marketing : IJBM
1
The service industries journal
1
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ECONIS (ZBW)
25
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1
The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)
Klaus, Philipp
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 443-457
Persistent link: https://www.econbiz.de/10010198163
Saved in:
2
Where is customer experience (CX) research heading? : a personal commentary
Klaus, Philipp
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 700-705
Persistent link: https://www.econbiz.de/10014314392
Saved in:
3
Customer experience, not brands will be on the iron throne
Klaus, Philipp
- In:
International journal of market research
62
(
2020
)
1
,
pp. 6-8
Persistent link: https://www.econbiz.de/10012173316
Saved in:
4
Experience co-creation in financial services : an empirical exploration
Ponsignon, Frederic
;
Klaus, Philipp
;
Maull, Roger S.
- In:
Journal of service management
26
(
2015
)
2
,
pp. 295-320
Persistent link: https://www.econbiz.de/10011401343
Saved in:
5
It's just not fair : exploring the effects of firm customization on unfairness perceptions, trust and loyalty
Bang, Nguyen
;
Klaus, Philipp
;
Simkin, Lyndon
- In:
The journal of services marketing
28
(
2014
)
6
,
pp. 484-497
Persistent link: https://www.econbiz.de/10010434595
Saved in:
6
EXQ : a multiple-item scale for assessing service experience
Klaus, Philipp
;
Maklan, Stan
- In:
Journal of service management
23
(
2012
)
1
,
pp. 5-33
Persistent link: https://www.econbiz.de/10009534370
Saved in:
7
Are you providing the "right" customer experience? : the case of Banca Popolare di Bari
Klaus, Philipp
;
Gorgoglione, Michele
;
Buonamassa, Daniela
; …
- In:
The international journal of bank marketing : IJBM
31
(
2013
)
7
,
pp. 506-528
Persistent link: https://www.econbiz.de/10010200806
Saved in:
8
Editorial: guiding directions and propositions : placing dynamics at the heart of customer experience (CX) research
Klaus, Philipp
;
Kuppelwieser, Volker
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-3
Persistent link: https://www.econbiz.de/10012434360
Saved in:
9
Moving the customer experience field forward : introducing the touchpoints, context, qualities (TCQ) nomenclature
De Keyser, Arne
;
Verleye, Katrien
;
Lemon, Katherine N.
; …
- In:
Journal of service research
23
(
2020
)
4
,
pp. 433-455
Persistent link: https://www.econbiz.de/10012391607
Saved in:
10
Measuring customer experience quality : the EXQ scale revisited
Kuppelwieser, Volker
;
Klaus, Philipp
- In:
Journal of business research : JBR
126
(
2021
),
pp. 624-633
Persistent link: https://www.econbiz.de/10012494329
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