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Predicting spectators' behavioural intentions in professional football : the role of satisfaction and service quality
Theodorakis, Nicholas D.; Alexandris, Kostas; Tsigilis, … - In: Sport management review 16 (2013) 1, pp. 85-96
Persistent link: https://www.econbiz.de/10009700221
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Customer demand prediction of service-oriented manufacturing incorporating customer satisfaction
Cao, Jin; Jiang, Zhibin; Wang, Kangzhou - In: International journal of production research 54 (2016) 5/6, pp. 1303-1321
Persistent link: https://www.econbiz.de/10011495069
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Role of affective forecasting in customers' hotel service experiences
Lajante, Mathieu; Ladhari, Riadh; Massa, Elodie - In: International journal of contemporary hospitality management 34 (2022) 3, pp. 1062-1083
Persistent link: https://www.econbiz.de/10013164525
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Predicting airline passengers' loyalty using artificial neural network theory
Singh, Balgopal - In: Journal of air transport management 94 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012591801
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Predicting Consumer Satisfaction Towards WhatsApp Based on Quality Factors
Yadav, Pooja; Singh, Neha - 2021
The purpose of this study is to identify the quality factors of mobile applications and predict their influence on the consumer satisfaction of WhatsApp users. This research extends the ISO 9126 model used for evaluating the software quality. The new research model and an instrument are used to...
Persistent link: https://www.econbiz.de/10013237514
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Interaction of normative and predictive expectations in customer satisfaction and emotions
Meirovich, Gavriel; Jeon, Myunghee Mindy; Coleman, … - In: Journal of marketing analytics : JMA 8 (2020) 2, pp. 69-84
Persistent link: https://www.econbiz.de/10012296860
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Applying asymmetric, case-based, forecasting modeling in service research : cultures’ consequences on customers’ service gratuities
Ferguson, Graham; Megehee, Carol M.; Woodside, Arch G. - In: Australasian marketing journal 26 (2018) 4, pp. 369-381
Persistent link: https://www.econbiz.de/10011965442
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Does customer satisfaction have directional predictability for U.S. discretionary spending?
Baghestani, Hamid; Williams, Paul - In: Applied economics 49 (2017) 54, pp. 5504-5511
Persistent link: https://www.econbiz.de/10011845192
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A novel data-driven weighted sentiment analysis based on information entropy for perceived satisfaction
Wang, Zheng; Wang, Lun; Ji, Ying; Zuo, Lulu; Qu, Shaojian - In: Journal of retailing and consumer services 68 (2022), pp. 1-15
Persistent link: https://www.econbiz.de/10013366343
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Online Customer Loyalty : Forecasting the Repatronage Behavior of Online Retail Customers
Nacif, Roberta C. - 2003 - Gabler Edition Wissenschaft
Technology is changing the way customers and companies interact. How consumer purchasing behavior is affected by the use of technologies which enable them to purchase independently of direct service employee contact - i.e., by shopping via a technological interface rather than in a...
Persistent link: https://www.econbiz.de/10013519515