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Developing and validating a multidisciplinary scale of e-retailing website elements
Alnawas, Ibrahim; Al Khateeb, Amr - In: Journal of retailing and consumer services 66 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10013209668
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Measuring e-service quality : a review of literature
Shankar, Amit; Datta, Biplab - In: International journal of services technology and … 26 (2020) 1, pp. 77-100
Persistent link: https://www.econbiz.de/10012503465
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Online customer experience in e-retailing : implications for web entrepreneurship
Micu, Angela Eliza; Bouzaabia, Olfa; Bouzaabia, Rym; … - In: International entrepreneurship and management journal 15 (2019) 2, pp. 651-675
Persistent link: https://www.econbiz.de/10012227100
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Web design and trust as moderators in the relationship between e-service quality, customer satisfaction and customer loyalty
Venkatakrishnan, Jeeva; Alagiriswamy, Ravikumar; … - In: The TQM journal : the international review of … 35 (2023) 8, pp. 2455-2484
Persistent link: https://www.econbiz.de/10014457817
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An examination of the online service-profit chain
Bressolles, Grégory; Durrieu, Francois; Deans, Kenneth R. - In: International journal of retail & distribution management 43 (2015) 8, pp. 727-751
Persistent link: https://www.econbiz.de/10011443498
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Examining the impact of e-retailing convenience dimensions on behavioral intention : the mediating role of satisfaction
Kumar, Rajiv; Sachan, Amit; Dutta, Tanusree - In: Journal of internet commerce 19 (2020) 4, pp. 466-494
Persistent link: https://www.econbiz.de/10012312287
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Managing quality and customer trust in the e-retailing servicescape
Bateman, Patrick J.; Ulusoy, Emre; Keillor, Bruce D. - In: International journal of electronic marketing and … 8 (2017) 3, pp. 232-257
Persistent link: https://www.econbiz.de/10011849094
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Online grocery shopping : the impact of shopping frequency on perceived risk
Mortimer, Gary; Fazal e Hasen, Syed; Andrews, Lynda; … - In: The international review of retail, distribution and … 26 (2016) 2, pp. 202-223
Persistent link: https://www.econbiz.de/10011648636
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The role of online shopping service quality in e-retailing towards online shopping intention : testing the moderation mechanism in UTAUT
Amjad-ur-Rehman, Muhammad; Qayyum, Abdul; Javed, Basharat - In: Pakistan journal of commerce and social sciences 13 (2019) 3, pp. 680-703
The purpose of this research study isto examine the influence of online shopping service quality on online shopping intention with the mediating role of online shopping drivers and the moderating role of offline brand trust. The authors collected the data from 167 university students across...
Persistent link: https://www.econbiz.de/10012107784
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Ranking of critical success factors for online retailing by TOPSIS approach
Singh, Shaina; Singh, Rajesh K.; Seth, Nitin - In: International journal of productivity and quality … 21 (2017) 3, pp. 359-374
Persistent link: https://www.econbiz.de/10011751226