regression analysis for the classification of quality attributes, including must-be, one-dimensional, attractive, and indifferent … that the proposed approach is capable of returning acceptable classification results, compared to the Kano questionnaire. A … regression. In conclusion, the proposed approach provides a more practical implementation, while maintaining classification power …

Purpose: The purpose of study is to propose and verify a method of service quality elements classification through … disadvantages of traditional Kano model in service quality elements classification without taking into account customers' complex … of integrating fuzzy theory into Kano model in quality elements classification is proposed. In view of the strong …