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ЭВОЛЮЦИЯ ВЛИЯНИЯ КРЕДИТНОГО ПР...
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Customer satisfaction
Consumer behaviour
81,027
Konsumentenverhalten
80,779
Marketing
31,497
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20,217
Decision
20,193
Theorie
18,015
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17,990
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10,145
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10,100
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8,147
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6,918
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6,888
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5,813
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5,765
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5,701
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5,433
Experiment
5,417
Social Web
5,262
Social web
5,259
Online-Marketing
5,156
Internet marketing
5,143
Service quality
4,974
Dienstleistungsqualität
4,941
Services
4,643
Brand
4,588
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4,586
Einzelhandel
4,527
Retail trade
4,422
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4,179
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3,920
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3,773
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Han, Heesup
55
Mattila, Anna S.
24
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20
Prentice, Catherine
18
Wong, IpKin Anthony
18
Bilgihan, Anil
16
Prayag, Girish
16
Hyun, Sunghyup Sean
15
Aksoy, Lerzan
14
Gustafsson, Anders
13
Jang, Soocheong
13
Klaus, Philipp
13
Loureiro, Sandra Maria Correia
13
Mittal, Vikas
13
Söderlund, Magnus
13
Wu, Luorong
13
Balaji, M. S.
12
Barnes, Donald C.
12
Blut, Markus
11
Liu, Chih-Hsing
11
Prybutok, Victor R.
11
Rather, Raouf Ahmad
11
Roschk, Holger
11
Ahn, Jiseon
10
Keiningham, Timothy
10
Kim, Jinkyung Jenny
10
McColl-Kennedy, Janet R.
10
Muskat, Birgit
10
Quach, Sara
10
Sharma, Piyush
10
Torres, Edwin N.
10
Yu, Jongsik
10
Ali, Faizan
9
Amin, Muslim
9
Bang, Nguyen
9
Chua, Bee-Lia
9
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9
Ha, Hong Youl
9
Kim, Woo Gon
9
Prashar, Sanjeev
9
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
Springer Fachmedien Wiesbaden
3
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
Verlag Dr. Kovač
2
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Center for Service Excellence
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
Harvard Graduate School of Business Administration
1
ICServ <5., 2017, Wien>
1
IGI Global
1
Institut für Lebensmittel und Ressourcenökonomik, Rheinische Friedrich-Wilhelms-Universität Bonn
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Technische Universität Dresden
1
Technische Universität Hamburg
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Journal of retailing and consumer services
332
International journal of hospitality management
200
Journal of business research : JBR
158
The journal of services marketing
108
Journal of hospitality marketing & management
92
Journal of travel and tourism marketing
86
International journal of contemporary hospitality management
81
Cogent business & management
73
Services marketing quarterly
59
Tourism management : research, policies, practice
59
The service industries journal
57
Psychology & marketing
52
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
49
Journal of service management
48
Asia Pacific journal of marketing and logistics
47
Service business
44
Journal of service research : JSR
43
International journal of electronic marketing and retailing : IJEMR
42
Journal of strategic marketing
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
39
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
36
Tourism management perspectives : TMP
36
European journal of marketing : EJM
35
The international journal of bank marketing : IJBM
34
The international review of retail, distribution and consumer research
31
International journal of quality and service sciences
30
Journal of Islamic marketing
30
The TQM journal : the international review of organizational improvement
28
International journal of retail and distribution management
27
International journal of services, economics and management
27
Journal of air transport management
27
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
27
Journal of the Academy of Marketing Science
27
International journal of retail & distribution management
25
International journal of services and operations management
25
Journal of Asian finance, economics and business : JAFEB
25
Journal of hospitality and tourism insights
25
Journal of retailing
25
Total quality management & business excellence
25
Tourism analysis : an interdisciplinary tourism & hospitality journal
25
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ECONIS (ZBW)
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Other ZBW resources
65
BASE
6
EconStor
3
RePEc
3
USB Cologne (EcoSocSci)
1
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1
Die Beurteilung von Dienstleistungen : Grundlage für ein erfolgreiches
Marketing
am Beispiel Freier Berufe
Göbl, Martin
-
2003
-
1. Aufl.
Persistent link: https://www.econbiz.de/10001754354
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2
Die Zeitverwendung von Konsumenten : Implikationen für das Dienstleistungsmarketing
Schäffer, Sabine M.
-
2003
-
1. Aufl.
Persistent link: https://www.econbiz.de/10001769373
Saved in:
3
Measuring customer experience in service : a systematic review
Bueno, Eduardo Veiga
;
Weber, Tiziana Brenner Beauchamp
; …
- In:
The service industries journal
39
(
2019
)
11/12
,
pp. 779-798
Persistent link: https://www.econbiz.de/10012205844
Saved in:
4
Determinants of consumer behaviour in novice markets : the case of wine
Capitello, Roberta
;
Agnoli, Lara
;
Begalli, Diego
- In:
Journal of research in marketing and entrepreneurship : JRME
17
(
2015
)
1
,
pp. 110-126
Persistent link: https://www.econbiz.de/10011418409
Saved in:
5
Service relationships and the customer disengagement : engagement conundrum
Bowden, Jana
;
Gabbott, Mark
;
Naumann, Kay
- In:
Journal of marketing management : MM
31
(
2015
)
7/8
,
pp. 774-806
Persistent link: https://www.econbiz.de/10011309054
Saved in:
6
Exceptional service, exceptional profit : the secrets of building a five-star customer service organization
Inghilleri, Leonardo
;
Solomon, Micah
-
2010
Persistent link: https://www.econbiz.de/10003865520
Saved in:
7
The effects of advertising spending on brand loyalty in
services
Ha, Hong Youl
;
John, Joby
;
Janda, Swinder
;
Muthaly, …
- In:
European journal of marketing : EJM
45
(
2011
)
4
,
pp. 673-691
Persistent link: https://www.econbiz.de/10009010593
Saved in:
8
Value-added university
services
: the importance of on-campus recreational facilities
Fine, Monica B.
;
Clark, Melissa N.
;
Scheuer, Cara-Lynn
- In:
Services marketing quarterly
37
(
2016
)
1
,
pp. 24-35
Persistent link: https://www.econbiz.de/10011452135
Saved in:
9
Kundenbindung als zentrale Herausforderung für das Verlagsmarketing : die Wirkung zusätzlicher Serviceleistungen auf Kundenzufriedenheit und Leserbindung am Beispiel der Hannoversc...
Wiedmann, Klaus-Peter
;
Hennigs, Jörg
;
Tilleke, Ralf
-
2004
Persistent link: https://www.econbiz.de/10002610687
Saved in:
10
Zufriedenheitsdynamik : eine Panelanalyse bei industriellen Dienstleistungen
Doorn, Jenny van
-
2004
-
1. Aufl.
Persistent link: https://www.econbiz.de/10002071222
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