//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Customer satisfaction"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
How do consumers in the Web 2....
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Customer satisfaction
Consumer behaviour
83,165
Konsumentenverhalten
80,685
Internet
21,826
Social Web
20,634
Social web
20,603
Online-Marketing
13,173
Theorie
13,095
Internet marketing
13,057
Theory
12,827
Relationship marketing
10,632
Beziehungsmarketing
10,579
Electronic Commerce
9,658
E-commerce
8,990
Brand management
8,662
Markenführung
8,611
Deutschland
8,034
USA
7,460
Germany
7,296
Online-Handel
7,152
Online retailing
7,136
Brand image
7,107
United States
7,075
Markenimage
7,073
Kundenzufriedenheit
5,843
Informationsverbreitung
5,473
Information dissemination
4,906
Werbewirkung
4,823
Advertising effects
4,770
Service quality
4,767
Dienstleistungsqualität
4,721
Brand
4,531
Markenartikel
4,514
Einzelhandel
4,452
Retail trade
4,400
Advertising
4,394
Werbung
4,340
Viral marketing
4,108
Virales Marketing
4,101
Experiment
4,011
more ...
less ...
Online availability
All
Undetermined
3,322
Free
987
Type of publication
All
Article
5,333
Book / Working Paper
692
Journal
3
Type of publication (narrower categories)
All
Article in journal
4,990
Aufsatz in Zeitschrift
4,990
research-article
152
Aufsatz im Buch
146
Book section
146
Hochschulschrift
78
Graue Literatur
77
Non-commercial literature
77
Thesis
54
Conference paper
53
Konferenzbeitrag
53
Arbeitspapier
46
Working Paper
46
Collection of articles of several authors
16
Sammelwerk
16
Konferenzschrift
11
Aufsatzsammlung
8
conceptual-paper
8
Case study
6
Fallstudie
6
Ratgeber
6
review-article
6
Collection of articles written by one author
5
Sammlung
5
case-report
5
non-article
5
Conference proceedings
4
Guidebook
4
viewpoint
4
Handbook
2
Handbuch
2
review
2
Article
1
Fallstudiensammlung
1
Glossar enthalten
1
Glossary included
1
Lehrbuch
1
Reprint
1
Textbook
1
back-matter
1
more ...
less ...
Language
All
English
5,905
German
118
Undetermined
3
French
2
Author
All
Han, Heesup
55
Mattila, Anna S.
26
Usman, Osly
20
Prentice, Catherine
17
Wong, IpKin Anthony
17
Bilgihan, Anil
16
Prayag, Girish
16
Hyun, Sunghyup Sean
15
Aksoy, Lerzan
14
Söderlund, Magnus
14
Gustafsson, Anders
13
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Balaji, M. S.
12
Klaus, Philipp
12
Mittal, Vikas
12
Prybutok, Victor R.
12
Wu, Luorong
12
Keiningham, Timothy
11
Law, Chun Hung Roberts
11
Liu, Chih-Hsing
11
Rather, Raouf Ahmad
11
Ryu, Kisang
11
Sparks, Beverley
11
Verhoef, Peter C.
11
Ahn, Jiseon
10
Barnes, Donald C.
10
Hsu, Maxwell K.
10
Kim, Jinkyung Jenny
10
Kim, Woo Gon
10
Qu, Hailin
10
Quach, Sara
10
Xu, Xun
10
Amin, Muslim
9
Bang, Nguyen
9
Chua, Bee-Lia
9
Frank, Björn
9
Muskat, Birgit
9
Prashar, Sanjeev
9
Sreejesh, S.
9
more ...
less ...
Institution
All
Springer Fachmedien Wiesbaden
3
Erasmus Research Institute of Management
2
IGI Global
2
Information Resources Management Association
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
National Bureau of Economic Research
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
Academy of Marketing
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Technische Universität Berlin / Universitätsbibliothek
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
322
International journal of hospitality management
211
Journal of business research : JBR
157
The journal of services marketing
103
Journal of hospitality marketing & management
97
Journal of travel and tourism marketing
90
International journal of contemporary hospitality management
82
Cogent business & management
74
Tourism management : research, policies, practice
60
Services marketing quarterly
59
The service industries journal
53
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
51
Psychology & marketing
51
Asia Pacific journal of marketing and logistics
49
International journal of electronic marketing and retailing : IJEMR
44
Service business
44
Journal of strategic marketing
42
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
42
Journal of service management
38
Journal of service research : JSR
38
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
38
Tourism management perspectives : TMP
36
The international journal of bank marketing : IJBM
35
European journal of marketing : EJM
33
Journal of Services Marketing
33
The international review of retail, distribution and consumer research
31
Journal of hospitality and tourism insights
30
International journal of quality and service sciences
28
Journal of air transport management
28
Journal of internet commerce
28
The TQM journal : the international review of organizational improvement
28
International journal of retail and distribution management
27
International journal of services, economics and management
27
Journal of Islamic marketing
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
Journal of the Academy of Marketing Science
26
Total quality management & business excellence
26
International journal of retail & distribution management
25
Journal of Asian finance, economics and business : JAFEB
25
Journal of retailing
25
more ...
less ...
Source
All
ECONIS (ZBW)
5,838
Other ZBW resources
184
BASE
3
RePEc
2
EconStor
1
Showing
1
-
10
of
6,028
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Online content : who is willing to pay and for what?
Tarkiainen, Anssi
;
Arminen, Heli
;
Kuivalainen, Olli
- In:
International journal of business information systems : …
17
(
2014
)
3
,
pp. 283-305
Persistent link: https://www.econbiz.de/10010478637
Saved in:
2
The effects of review valence in organic versus sponsored blog sites on perceived credibility, brand attitude, and behavioural intentions
Ballantine, Paul W.
;
Yeung, Cara Au
- In:
Marketing intelligence & planning
33
(
2015
)
4
,
pp. 508-521
Persistent link: https://www.econbiz.de/10011381546
Saved in:
3
When journalists are consumers : examining effects of media service quality on media members' behavioural intention
Li, Bo
;
Wang, Jerred Junqi
;
Scott, Olan K. M.
;
Yoo, …
- In:
International journal of sport management and marketing …
24
(
2024
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10015066403
Saved in:
4
Exploring online customer engagement with hospitality products and its relationship with involvement, emotional states, experience and brand advocacy
Bilro, Ricardo Godinho
;
Loureiro, Sandra Maria Correia
; …
- In:
Journal of hospitality marketing & management
28
(
2019
)
2
,
pp. 147-171
Persistent link: https://www.econbiz.de/10012176591
Saved in:
5
The effect of microblog’s content on customer satisfaction
Hanxiaoni
;
Xuwenti
- In:
International journal of economics, finance and …
3
(
2015
)
5
,
pp. 611-615
Persistent link: https://www.econbiz.de/10011506350
Saved in:
6
Changes in user experience and satisfaction as media technology evolves : the reciprocal relationship between video games and video game-related media
Chang, Jiyoon
;
Lee, Daeho
- In:
Technological forecasting & social change : an …
174
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013252573
Saved in:
7
The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)
Klaus, Philipp
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 443-457
Persistent link: https://www.econbiz.de/10010198163
Saved in:
8
Spanish
internet
users and tourism : analysis of online tourist behaviour among experienced users
Garrido-Pintado, Pablo
- In:
Enlightening tourism : ET ; a pathmaking journal
3
(
2013
)
1
,
pp. 19-43
Persistent link: https://www.econbiz.de/10010337182
Saved in:
9
An experimental based investigation into the effects of website interactivity on customer behavior in on-line purchase context
Islam, Hafizul
;
Jebarajakirthy, Charles
;
Shankar, Amit
- In:
Journal of strategic marketing
29
(
2021
)
2
,
pp. 117-140
Persistent link: https://www.econbiz.de/10012484043
Saved in:
10
Building customer loyalty in online shopping : the role of online trust, online satisfaction and electronic word of mouth
Al-Adwan, Ahmad Samed
;
Kokash, Husam
;
Al-Adwan, Ahmad Samed
- In:
International journal of electronic marketing and …
11
(
2020
)
3
,
pp. 278-306
Persistent link: https://www.econbiz.de/10012251138
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->